KINTO Mobility Sweden Reviews 

Kinto has always been very reliable and have good availability plus selection of cars. Customer service has also been prompt and helpful. Have used them many times and I am very happy with their service.

I also believe the fact that they charge you 1 hour fee because you're 15min late is quite unreasonable. In several occasions I pay more time when I return early, and if you're not paying me back the time I paid you, how can you charge people when they are slightly late? All policies are only benefiting the company.

I have used KINTO Share many times, but this experience has convinced me to stop using the service.

I rented a car for one hour and actually returned it before the rental period ended. However, after parking and locking the car, I forgot to manually end the ride in the app. A few minutes after the scheduled end time, I received a notification saying that I needed to extend the booking because the ride had not been ended.

I immediately opened the app and tried to end the ride, but it would not go through. I then called customer service, which took more than 10 minutes to reach. When I finally got through and explained the situation, I was told that I would be charged for an additional hour because I was more than 10 minutes late ending the ride.

What makes this particularly frustrating is that I had already returned the car on time and spent those 10+ minutes waiting to speak with customer support after the app failed to work properly. There was no flexibility or consideration for the circumstances, despite the fact that the vehicle was no longer being used.

Unfortunately, this is not the first negative experience I have had with KINTO Share, but it will be my last. Based on my experience, the service lacks reasonable customer support and fair handling of issues when they arise.

It is a very trustable service.
The customer service is also nice. You can call them 24/7 and they pick up normally within 1 min, which is quite rare in Sweden. I have lost two items in two separate rental, all of them were found afterwards (one is even after one month until I realized I probably left in the car) helped by the customer service

I don't recommend this service. It is made for getting a lot of money out of your pockets. I rented for 5 hours, and ended up paying more than renting a car for an entire day with other companies. This is because you pay a bunch of hidden extra fees. Moreover, the app is very unintuitive, and you need to return the car in the same station you picked it up, which isn't clearly stated in the terms and conditions, and makes this option worthless.

The service worked fine until I ran into an issue. No remaining Kinto parking spaces at the designated spot. I parked half in and out of the remaining space. Months later I get charged 2 days worth of parking fines. On top of these fines, Kinto charged me a 1000 SEK in extra fees even though they never sent me the original tickets - meaning there was no way for me to have paid them on time. Customer service was completely unhelpful and I had to wait a long time to talk to people. It is sad because their service was good but I don't feel safe using them anymore. This was my first issue with them after being a good customer for years, and I got horrible service so I cannot risk anything happening again & getting the same treatment!

Great cars that are clean and upkept. Many locations and good service. I really recommend Konto.

Great new and clean cars. Also located throughout all Stockholm.

Only issue is that you will have to book the car for a specific time and return it back to the same location. Preferably I would like to leave the car anywhere and pay only for the minutes I use the car. Like Bolt is doing in the Baltics. It is probably not allowed in Sweden by law. Anyway, Kinto is my way for transport in Sweden.

I've taken Kinto a few times now. The cars are clean and in good shape. No problems. The app works fine, easy. Refuelling is simple with the Kinto card.

Simple, quick, and useful. Definetely recommend

This was my second rental from Kinto Share and i am very satisfied. New and well equipped cars, easy booking and easy pick-up and drop-off.

I've been using Kinto cars for years now. Never had a single issue renting from them. Great service for a good price.

Super easy rental experience. Maybe the app could maybe be a bit better, but it is already much simpler than any other rental experience I have had. The cars are excellent and being able to pick them up in many different areas and at any time is brilliant.

We had trouble to lock and unlock the car so we got 8 minutes late and had to pay 95% more. I tried to talk to them, but they said that they couldn't do anything.

It is a convenient service with good number of stations

I had a disappointing experience with Kinto Share.

After my rental I returned the car normally and did not notice any issues while driving or when parking it. Later I was told the next customer reported a completely flat tire with a large rupture. However, the only photo provided was taken at the workshop after the car was towed, not at the parking location.

I asked for photos from the parking location and the official damage report explaining what was damaged, but these questions were not clearly answered.

Despite this, my card was charged the full amount before the situation was clarified. I believe customers should be provided with proper evidence before being charged for damage.

I've been using Kinto Share for over a year now - I rent a car at least twice every month. The cars are in very good condition and clean, and the price is reasonable.
What I particular enjoy with Kinto is the customer service. At the beginning (when I had just started using Kinto) I would reach out to customer service and was always very satisfied with their Chat service - they are professional and understanding. I highly recommend Kinto Share.

Kinto is easy to access, affordable and easy to use.
Sometimes the cars don't have the parkeringsskiva. The app can be more user friendly. But these are smaller issues comparatively. Kinto Share allows me to not need to own a car for shorter errands.

Honestly? The service in itself isn't bad, and the cars are good. My issue is the website and the entire booking process, which is quite possibly the WORST system I have ever been so unfortunate to have to use.

Essentially, you HAVE TO choose a car first, from a list of cars you can see once you click on a location.

That list can be very long, like 10 cars in a row, with no prices or availability connected to them. As though the priority for your average customer is to specifically rent a Volvo XC90 or an XC60. I'd wager most of us don't rent an expensive car because we just want to try out the model, instead of doing so for free at a car dealer.

Anyway, once you have chosen your car, you get to pick a date, and a time. Mind, you still have NO IDEA if anything is actually available yet.

It's not until you've picked the place for pickup, the car, submitted an exact date and an exact time for pick-up and drop-off, until you actually get to find out whether it's possible to book or not. "Sorry, that model car isn't available at that time". Ok? I don't care that that specific model car isn't available?

But never mind, when and where is it available then?

Nope, only god knows!

You're either gonna have to try clicking through different times (change from 8:30 to 8:15, etc, which btw also resets the month/date selection, so you have to re-select that each time you change the time, as well) and to go crazy from constantly getting hit by that the model car is unavailable.

OR you gotta go back and simply choose another car and/or try different combinations with that one instead, ad inifinitum.

Kinto, hire a team of UX designers and modernise your system. The most reasonable user flow would be to pick a place (like Gothenburg), and a rough estimation of the time you'd like to get the car and return it, and THEN you should be offered the available cars, and be able to clearly see where and when they can be fetched and what the price will be.

Which specific model car, and whether you want an absolute fixed time, or an absolute fixed spot, should be optional filters, just like how you can filter out flights with transfers when booking a flight.

This system is so god awful and wastes so much time, that I generally don't book through Kinto anymore. There are other car rentals that care more about their customers' experience and blood pressure.