Claudie Grumett

Terrible experience. Booked online, paid full amount. Then received an email from Novasol asking for extra payment (cleaning). I paid and requested some linen. 2 weeks before arrival I received another invoice with cleaning and linen to be paid. I sent emails, did the online chat to be told that payment had not been received and unless i pay the latest invoice I wouldn't get the keys to the house. Even with ALL the proof of payments from my account AND my bank they insisted that payment had not been made. Therefore I had to pay which I did but I continued my battle to get my first invoice payment refunded. I spent 7 days out of my 8 days holidays at the house fighting for my refund to hear that they had received it and refund would be done immediately. No apologies. Casamundo wouldn't help or get involved. I sent a complaint to Novasol, they replied that all complaints had to be done to Casamundo. Casamundo has received my complaint and has IGNORED IT. Now have to raise my complaint to ABTA.

Terrible experience. Booked online, paid full amount. Then received an email from Novasol asking for extra payment (cleaning). I paid and requested some linen. 2 weeks before arrival I received another invoice with cleaning and linen to be paid. I sent emails, did the online chat to be told that payment had not been received and unless i pay the latest invoice I wouldn't get the keys to the house. Even with ALL the proof of payments from my account AND my bank they insisted that payment had not been made. Therefore I had to pay which I did but I continued my battle to get my first invoice payment refunded. I spent 7 days out of my 8 days holidays at the house fighting for my refund to hear that they had received it and refund would be done immediately. No apologies. Casamundo wouldn't help or get involved. I sent a complaint to Novasol, they replied that all complaints had to be done to Casamundo. Casamundo has received my complaint and has IGNORED IT. Now have to raise my complaint to ABTA.

Intact parcel, delivered in time as stated on the text I received. Polite driver.

This book is above my expectations. Such a complete content with lots of great tips.

BE CAREFUL with the new website. I have made many photo books in the past with Photobox. Now they have "upgraded" their website, it is all very confusing and a real TRAP. I normally order a large square book to fit in my bookshelves. Always the same size .. but once I have made my latest book and spent £50, i received a book that use to be "medium" but now they call it "large". If I want the same than before, it is called XL Large and is double the price of what it use to be! I am Extremely disappointed as I had spent hours making my book. I contacted customer service and their answer was Therefore, I am afraid that there is nothing more we can do in this situation. I kindly suggest creating a new photobook in the size that you want." this would cost me an extra £100!

Berghaus is a reliable company. The customer service is excellent and if an item can be repaired they will do their best to do so.

The personalised phone case is excellent! It fits perfectly and the photos are perfect.

We bought a necklace and charm in July, started to be worn in September a handfull of time. Never slept with, never used in the shower. The chain broke in early October. I was invited to send it back for repair. Received an email with a bill of £50. I am really surprised that such a supposed to be "hight quality" item lasted less than a cheap tacky jewlery. I am shocked to be told that there is nothing they can do, not even a refund of the necklace. I will Never buy Tiffany again and certainly will not advise anyone to buy from them.

The box is not as good as it sounds but it is a nice little gift to someone. I wouldn't pay the full price for it. Also, making a cancellation is not easy. Their step by step guidance is wrong. There is no way we can cancel the subscription on the website. You have to get in touch with them to do so. They are very quick in taking the money out of your account.