NOVASOL UK Reviews 

A simple booking process with clearly detailed accommodation and payment breakdown. Communication directly from the key holder prior to and during our stay was excellent.

The villa was as described with detail of local attractions and contained everything you could need for a comfortable stay.

Do not book through this company if you want a guaranteed booking.
Cancelled despite deposit being paid 4 months ago. No compensation provided despite:
1. If we had cancelled we would have had to have paid a cancellation fee.
2. We had paid a deposit which formed a contract for the property - that they have now broken.
3. We need a property for these dates as we are getting our wedding blessed and our children baptised.
4. Since we booked alternative properties have been booked by other people.
5. They have caused us considerable stress and expense.

Great service

I was able to book the house quickly and easily.

Novasol was very disappointing. AVOID.

They gave me the wrong information about access to the property. I confirmed a late (9pm) arrival with Novasol right after booking, and they said a key box entry was fine, no problem - repeatedly confirmed.

Then, a week before the trip, the owner tells me there's no key box. I cant get access after all. The Novasol rep tried to blame me for the mistake - I have proof it was their error.

Because of that, I had to book another hotel to cover part of my Novasol booking. They refused to contribute anything towards that cost.

Communication has been terrible. They mostly dont reply to emails

Less than 24 hrs after making the reservation we realised we could not go on the holiday. Novasol insisted, the only way we could cancel was to pay 25% of the total holiday cost. This equated to £445.00 GBP..! Surely there should be a 'cooling-oof' period..? They are adamant I need to pay 25% of the total amount to cancel.....

Terrible experience. Booked online, paid full amount. Then received an email from Novasol asking for extra payment (cleaning). I paid and requested some linen. 2 weeks before arrival I received another invoice with cleaning and linen to be paid. I sent emails, did the online chat to be told that payment had not been received and unless i pay the latest invoice I wouldn't get the keys to the house. Even with ALL the proof of payments from my account AND my bank they insisted that payment had not been made. Therefore I had to pay which I did but I continued my battle to get my first invoice payment refunded. I spent 7 days out of my 8 days holidays at the house fighting for my refund to hear that they had received it and refund would be done immediately. No apologies. Casamundo wouldn't help or get involved. I sent a complaint to Novasol, they replied that all complaints had to be done to Casamundo. Casamundo has received my complaint and has IGNORED IT. Now have to raise my complaint to ABTA.

Really good price on what looks like a great villa

I have to say that one of my daughters dealt with the holiday booking, with me confirming what we required.
She went through everything swiftly and without difficulty.

Easy booking process, all the information we needed, no problems.

We booked with them and then it turned out to be vbro cancelled the day later rip off on prices for electric and all added on after you book cleaning etc €15 a day fir electric we don’t even pay that here and our prices are far more than Spain lost the full deposit as well as they charge a ridiculous amount to cancel I was supposed to get €3 back from my €100 I know it’s not a lot but it’s principal they still haven’t refunded it back in my card do yourself a
Favour dont book with them

Easy to use via the app, it would be nice to see repeat users rewarded.

Booking was simple and informative. All cost's broken down and the ability to pay the deposit on booking made things alot easier. Lots of additional extra's if needed , overall a good booking experience

An absolute terrible company, please please don't waste your money. Place we booked in france was disgusting, filthy dirty. Complained with no response so ended up booking a hotel for rest of our stay. It took almost a year and eventually going as far as small claims court before they paid us less than we paid out. Con merchants

Terrible stay in France. One of the bedrooms was unusable because of the smell of damp. Wasp’s nest in the garden sorts of that were not usable either. When we raised concerns we were told that it was fine, there was no damp or wasps. Novasol refused to pay compensation awarded in arbitration until we threatened court action. Avoid at all costs.

Very easy to book and a choice of deposit/payment options.

Called to to help me get into accommodation since the phone number of the key holder was not in use. They gave me different other numbers to call for support, non of them were helpful (not reachable). Then they suggested to wait for an hour at the location, maybe the key holder is just late and if nothing changes, I should call them back and they will arrange a night in a hotel for me and they deal with this. When I called back after an hour, they were already out of working hours so I stayed without accommodation in the high season at a isle with limited vacancies that are all reserved a year or more up front and after 6 hours of traveling. Everything was already paid and they are not communicating back regarding refund or anything.

Website easy to navigate and find a property in the right location, then the booking process was easy to complete

Had the absolute nightmare of booking a novasol listing on airbnb ( it was in Draz croatia) The place should not be on any kind of booking sites at all. Novasol is a money grabbing company(?) that uses chatbot for dealing with any issues. they’ll probably send and automated generic reply to my review the second I hit submit … disgusting

Stayed in a beautiful apartment in Trappeto, very happy with our stay, would definitely recommend to anyone, very clear concise information, owners were so lovely! The entire process was very easy and pleasant!! Will definitely return again.