NOVASOL Global Reviews 

The holiday home, which we’d booked six months before arrival, was cancelled 36 hours before we were due to arrive. Bedbug infestation. NOVASOL is probably not to blame for that, but they certainly are to blame for the way we were treated. No sense of responsibility whatsoever, no willingness to help at all. NOVASOL left us completely in the lurch and isn’t even prepared to cover the additional costs we incurred. We would never book with this provider again and therefore cannot recommend them.

We've used this company 3 times, the first time they cancelled with less than 2 months before we were due to leave, they offered us a completely different isolated place that was unsuitable for our party of 9. We had to rapidly sort out our own accommodation because all flights and hire cars were booked. They offered a 10% discount on our next booking, so I gave them the benefit of the doubt.
Now they done it again for our trip to Norway in December with absolutely no explanation.
Now there is nothing available near skiing resorts for the same price so we've had to cancel.
I'll never use them again.
If you book with them prepare to have your accommodation cancelled at any point with no explanation or sensible alternatives.
Totally unacceptable and extremely disappointing.
Utter rubbish, much better companies out there.

My nightmare holiday. They couldn’t care less. We are all just numbers to them. Once you pay, all you get is disrespect and indifference from a useless call center. Never again. Shame on you, Novasol. Shame on you.

I had a very disappointing experience with Novasol. The communication and support were extremely poor, especially when I needed clear information and assistance before check-in.

I was asked to register my details through a third-party website, even though I had made the booking through the main booking platform. The provided link was not working, and the required app was not even available for installation in my region. Despite this, the host was not responding, leaving me worried about how I would actually access the property after travelling a long distance.

For a company involved in holiday accommodation, basic check-in instructions and reliable customer support should be a minimum. Instead, I was left trying to solve everything myself shortly before travelling.

Overall, a very stressful and frustrating experience. I would expect much better communication, coordination, and customer support from Novasol.

We booked a small cottage in Nybro Sweden for the swedish championship in Disc Golf. Everything was paid in advanced and we had the booking confirmations from thursday to sunday. After lunch the day before, wednesday, we received an email that the house booking was cancelled, no explanation as to why etc. We got the money back, no issues with that, but we suddenly had to solve other accommodation the day before leaving. I will never use novasol again.
And to be clear, this house was managed by Novasol and it was booked directly via novasol online, no other middle men.

Avoid Novasol – Reservation canceled 4 days before arrival

I rarely leave negative reviews, but this experience deserves one.

We booked our vacation rental on June 12, 2026, paid the full amount months in advance, and organized our family's entire summer vacation around this stay. I even traveled from the United States to spend time with family and friends in France.

Then, just four days before check-in, Novasol informed us that our reservation would not be honored. No meaningful explanation was provided.

Trying to understand what had happened, we contacted the property owner directly. We were told they had never been informed by Novasol that there was any issue with our reservation. Believing the property was available, it was listed on Airbnb and booked almost immediately. We were later told by Novasol that Airbnb bookings were somehow given priority.

As a result, my family was left without accommodation in the middle of peak tourist season, when comparable properties were already sold out or cost two to three times more than our original booking.

What is most disappointing is not only the cancellation itself, but the complete lack of communication, transparency, and accountability. A company that cancels a fully paid reservation just days before arrival and leaves customers to deal with the consequences cannot be trusted.

We are now seeking a full refund and compensation for the significant financial and personal disruption this has caused.

If you are planning an important trip or traveling internationally, I strongly recommend choosing a company that stands behind its reservations. Unfortunately, based on our experience, Novasol does not.

The house was ok, the company Novasol wasn't. Before our vacation I had questions, I never had answers. We left a valuabal item in the house. We contacted Novasol 10 times and never had an answer. The number of the owner of the house didn't excist. We contacten the emergency number 3 times to get answers. No more Novasol for me.

DO NOT BOOK WITH NOVASOL

Novasol have hidden fees on AirBNB!

They have bombarded us with messages to pay for bedding, towels, a cleaning fee and a damage deposit. This has added an extra €410 to our booking.

The staff are rude.

We have been told that we need to clean the property to get our damage deposit back but we are paying €180 cleaning fee.

It is a way to claim money from guests without paying fees through AirBNB.

Absolute crap

I rented a property in Rapallo, Italy, no wifi, despite the claim it was there. No AC nor even a fan in the bedroom, despite claim the apartment had AC, and this during the dangerous, code-red heatwave. A sudden, last-minute demand for an extra €160, in cash, for just two days. Felt like a shakedown when they knew you couldn’t find anything else. This was in addition to the already high prepaid fee. No helpful or useful answers from Novasol nor owner. For DAYS. If you use a different reservation system and find out that it’s been transferred to Novasol, I advise you cancel it and protect yourself against this deservedly low rated company which ought to be avoided at all costs.

This company canceled our booking (made months in advance) 2 days before our arrival, without offering a shred of explanation and has provided us with no viable alternatives.
Save yourself the headache, and avoid this scam at all costs.

Stay away. Appalling service and would not recommend. We struggled to pay our deposit and found contacting the company almost impossible. When I did get a reply I was just told to keep trying and that they would extend the date. After days of continously trying to make payment and contact to no avail we chose to cancel our booking as we had totally lost all confidence. If it can be this hard when trying to pay them money I dread to think how difficult it would be once they have your money. Dont think I will try them again. Novasol you really do need to improve your service

If you whant horrible holiday you can trust the company, no answer, no contact, no help with rent the holiday house, definitely stay way from novosol airbnb

An incompetent company; I lost my vacation because of their mistake. It is very difficult to get through to them on the phone. I warn others against using their services! I do not recommend them!

HOSTING. One star is one star too many. Terrible. Closed at weekends for owners, systems that do not work. Rude staff. Two bookings in two years. How on earth do they function. Avoid. Avoid. Avoid.

ONE BIG SCAM!!! Never rent or book from Novasol!!!

As many reviews here I can only confirm that this company does everything to scam you. ZERO stars would be way more appropriate. Actually, this company should not even be allowed to operate anymore after reading all the reviews here.

My experience with them is that I had paid an advance payment and still had to pay the remaining amount a few months later. 1 week before this due date I received an email that I had to make sure enough money had to be on the bank account. I did this within 24 hours and expected all to be OK. However, another email stating the same. As I got an email on the 3rd day asking why I had contacted them (BTW, I had not contacted them) I wrote back that this had to be a misunderstanding but at the same time asked if my payment was OK. No proper answer on my email. Only the last day before the payment due date I received an email with instructions and a link. However, that link required 3 codes which I did not have. The day after I receive an email that my vacation had been cancelled by them and that they did not refund my advance payment because the same holiday had become cheaper in the meantime. After many attempts to call them (ie impossible) and sending several emails I received an email that I could no longer keep the same booking and that they would not refund the advance payment. I showed them screenshots of the emails they had sent but the final reply was that the communication they had sent was different according to their systems....hard to believe when I send screenshots of the email exchanges with all the dates on it!!!
Long story short, I booked the same house again on the same day in order to be sure we would still be able to go on holidays and paid in total a few hundred Euros more because of all this. Having arrived at our destination I found out they had told the home owners that we had cancelled our first booking in order to get it cheaper. As such they also paid the home owners less money. Double WIN WIN for Novasol.

In short, this company has no business ethics and is only interested in making as much money as possible, no matter how.

As many other novasol guests have said before, anyone planning to use their services should be aware of hidden costs and fraudulent behaviour.

We had read about similar cases where people were charged cleaning fees regardless of the state the house was left in at the time of leaving the house, but thought these were maybe isolated cases.

We cleaned the house ourselves and left it cleaner than we found it. Imagine our surprise when a few weeks later we received an invoice of 119 USD for a cleaning fee we never requested or made aware of.

When I made an official complaint, I was told they would look into the matter, but then sent a message saying we had to pay up without stating why, what the issues were that led to this fine or any proof of what they were saying.

I would advise anyone looking to use Novasol for their next holiday to stay well clear of their rental services. This experience has been a nightmare and has seriously colored what we intended to be a relaxing holiday.

DO NOT USE NOVASOL!

I can be very short: horrible company DO NOT BOOK!!!!

Terrible customer service as well as not taking responsibility for faulty properties

I am 1 of the guys that rented out a 'whole object just for yourself' villa in Pula few days ago for 1500€.And when we came there it was APARTMENT in a shared villa.
Worst agency we've ever encountered with.
Owner of the villa is such a nice and fair person,she even called agency to let them know what is happening.They still did not care,all they care is MONEY.Novasol customer service is NIGHTMARE.Hope this reviews help you not to ever book anything through this SCAMMERS.

I note all the reviews from guests that are 1 star and I agree with the terrible service but, from a host point of view. We hosted with NOVASOL and have had nothing but terrible guests who have damaged our properties. Also, NOVASOL took it upon themselves to reduce our nightly prices from around 70 to 90 euros to an average of 20 euros, without notifying us, then when we get a payout it barely covers our costs. This year they have listed our personal home address as a short term rental and allowed bookings, without our consent. When I wrote to them to discuss this, NOVASOL suggested we move out of our house for 48 weeks of the year or pay them a 900 euro fine. THEY ACTUALLY SUGGESTED I MAKE MY FAMILY HOMELESS! I will be taking legal advice and fighting this companies ridiculous idea of ethics.

Booked four months ahead. Cancelled one month before. Left with nothing.
I booked a finca on Mallorca for the end of July back in late March, four full months in advance and at peak-season prices. My friends booked their flights in from Germany.
Then Novasol called END OF MAY - TWO MONTHS LATER: the owner hadn't blocked the dates correctly, so they had to cancel my confirmed booking. Their mistake, not mine.
Here's where it went from a mistake to a pattern. They told me they couldn't find me an alternative. My only options were to search their own website myself or take a refund. So I searched, found a property that worked, and sent it to them. No response. My lawyer emailed them. No response. I've called and emailed since. No response.
I'm now one month out from a trip I booked four months ago, with no accommodation, no alternative, and a company that won't pick up the phone or answer an email.
A booking error can happen. What's unacceptable is what came after: pushing the work of fixing their mistake onto me, then going silent the moment I needed them. If you're planning a trip that actually matters, especially in high season, book with someone who'll still be reachable when something goes wrong. Novasol wasn't.