Jean Louis Ntakpe

Germany

Reviews

Review of Bitrue

Rated 1 out of 5 stars

I requested to remove my account

I requested to remove my account. That was impossible. The menu point „delete my account“ is so hidden, that it is just not possible to remove the account in timely manner. This is site i would not recommend again for any activities.
Regards,
Dr. Jean Louis Ntakpe

9 August 2026
Unprompted review

Reply from Bitrue

Hi Jean, We’re sorry to hear that the account deletion process was frustrating and took longer than expected. We understand that you would prefer a straightforward way to close your account.

For security reasons, account deletion requests require account-owner verification, especially when the request is handled manually.

We understand your feedback regarding the accessibility of the deletion option and the additional steps involved, and we’ll make sure your concerns are shared with the relevant team for review.

If you still need assistance with the deletion request, please contact our Support Team at support@bitrue.com so they can continue assisting you through the appropriate process.

Thank you for taking the time to share your feedback. -AR

Review of MoonPay

Rated 1 out of 5 stars

this is the worst company I could…

this is the worst company I could remember of. I lost my money because they book it from my debit card und refused to refund the wrong payment. I don‘t want to do anything again with them.

7 October 2025

Reply from MoonPay

Hello Jean,

We're sorry you've experienced difficulties with MoonPay. Please contact us at https://support.moonpay.com/ with a description of your issue. Our customer support team will get back to you as soon as they can.

Best regards,
MoonPay Customer Experience

Review of thermondo

Rated 1 out of 5 stars

After half a year after that we are not…

After half a year after that we are not living anymore at that address, they manage not to update the information about the old and new proprietary and they are still calling me for maintenance appointment. I cannot help for a service department, which cannot manage such an important information after 8 months.

5 August 2026
Unprompted review

Reply from thermondo

Dear Mr. Ntakpe,
we are sorry that you did not have a good experience with us. Your feedback clearly shows that we were unable to meet your expectations – and we take that to heart. We acknowledge what concerns you and fully understand that disappointment can quickly lead to dissatisfaction. Please rest assured: We have read your feedback and are addressing it thoroughly.
Best regards,
Your thermondo Team

Review of Muscle Booster

Rated 4 out of 5 stars

It is almost not clear to everybody…

It is almost not clear to everybody that accepting the offer is a subscription, which is in my case problematic, after a month to remember, what is going on. It should be remember at least a week before the payment; latest 3 days before the payment occurs. That would help.
Had a great experience today. Nevertheless I didn‘t cancel my subscription timely, they manage to refund my last payment, which is really great! So guys be careful with your subscription always.

4 August 2026
Unprompted review

Reply from Muscle Booster

Hello Jean!

I’m really sorry for the confusion with your plan’s auto-renewal and payment – I understand how frustrating this can be.

Our subscriptions renew automatically by default to make it easier for our users, so they don’t have to manually update their plans each time. But I see that there was some misunderstanding here.

To help you resolve this as quickly as possible, I already emailed you via email.

Thank you for bringing this to our attention, and I'm here to help!

– Adam, MuscleBooster

Review of Reface

Review of Klarna

Review of REWE Onlineshop

Review of MYPOSTER

Review of thermondo

Rated 5 out of 5 stars

Heizungwechsel ohne Kopfschmerzen

Der Kollege der das Angebot mit mir besprochen hat war nicht erreichbar als ich bestellen wollte. 2 Minuten später erhielt ich eine überarbeitete Fassung und konnte bestellen. Das nenne ich Service.

28 November 2020
Unprompted review

Reply from thermondo

Lieber Thermondo-Kunde,

vielen Dank für Ihre sehr gute Bewertung. Es freut uns, dass Sie mit unseren Leistungen zufrieden waren.
Gerne können Sie uns über die Aktion "Kunden werben Kunden" weiterempfehlen und selber noch davon profitieren.
Mehr Informationen erhalten Sie bei Interesse hier: https://www.thermondo.de/kunde/kundenwerben/

Beste Grüße,
Ihr Thermondo-Team