At last the upgrade for sorted
At last the upgrade for sorted - it took 3 to 4 attempts to achieve it - but it seems that we are there. On the positive side, my Mobiles cost are also down - it would be so nice to ensure, as loyal customers!, that we are always on the best possible price - rather than having to contact you. Hopefully, your back-office people have sorted the account, although web access to one of the account does not allow me to access my bills !
Reply from EE