Maximilian Arnold

Hallo!

Vielen Dank für Ihre Rückmeldung!

Wir entschuldigen uns vielmals für die entstandene Verzögerung. Leider haben wir derzeit mit Produktionsproblemen zu kämpfen, die sich direkt auf die Pünktlichkeit unserer Bestellungen auswirken :(

Bitte kontaktieren Sie uns direkt unter info@de.colorlamd.com – wir werden versuchen, das Problem zu lösen und gemeinsam eine Entschädigungsregelung zu finden.

Mit freundlichen Grüßen
das Colorland-Team

Hi Max, i am sorry that you misunderstand the way that the delivery works.
For a delivery and the 4th floor and installment a extra service needs to be purchased. I am sorry for the confusion

I did tell you that i was trying to find a sollution but you told me that you would figure it out yourself.

Again i am sorry for your bad experience.

Lieber Herr Arnold,
gerne helfen wir Ihnen weiter. Hood.de verkauft jedoch keine Artikel, sondern betreibt lediglich die technische Infrastruktur des Marktplatzes. Ihre Bewertung scheint sich auf einen Verkäufer zu beziehen, der bei Hood.de angemeldet ist. Gerne unterstützen wir Sie und geben Ihr Feedback an den Verkäufer weiter. Am besten wenden Sie sich einmal direkt an unseren Kundendienst oder schicken mir hier Ihre Bestellnummer zu. Übrigens: Sie können den Verkäufer auch jederzeit bei Hood.de bewerten und dort Ihre Erfahrung an andere Käufer weitergeben oder die Funktion Problem lösen nutzen, damit wir Sie unterstützen können. Sie erreichen uns am besten über folgende Kontaktmöglichkeiten:
E-Mail: info@hood.de
Tel: +49 (0)2421-3859938 (Mo-Fr 9:30-17:30 Uhr)
Ihre Tamara vom Hood-Team

Hi Maximilian,

Thank you for taking the time to share your experience with us.

We are really sorry to hear that your experience with us fell below your expectations. We would kindly ask that you contact our team using the form at www.greenmotion.com/contact so that we can discuss this further with you.

Thank you for your assistance.

Kind regards,

Natalie.

Customer Services.

Hi Maximilian,

Thank you for taking the time to share your experience with us.

We are truly sorry to hear that you were charged for damage as we do appreciate that no one wishes for this to happen to them. Our customer services team are happy to review any damage charges to ensure that all of our procedures were followed correctly and that the charge has been made fairly and is justified. We ask that you contact us using the form at www.greenmotion.com/contact for us to investigate the charge for you.

Thank you for your assistance.

Kind regards,

Natalie.

Customer Services.

Hi Maximilian,

Thank you for taking the time to share your experience with us.

We are truly sorry to hear that you were charged for damage as we do appreciate that no one wishes for this to happen to them. Our customer services team are happy to review any damage charges to ensure that all of our procedures were followed correctly and that the charge has been made fairly and is justified. We ask that you contact us using the form at www.greenmotion.com/contact for us to investigate the charge for you.

Thank you for your assistance.

Kind regards,

Natalie.

Customer Services.

Hi Maximilian,

Thank you for taking the time to share your experience with us.

We are truly sorry to hear that your experience with our team fell below your expectations. We would kindly ask that you contact our customer services team using the form at www.greenmotion.com/contact so that we can look into this for you.

Thank you for your assistance.

Kind regards,

Natalie.

Customer Services.

Hi Maximilian,

Thank you for taking the time to share your experience with us.

We are truly sorry to hear that you have been charged for damages. However, Green Motion have a robust damage process to ensure that damages are only charged to the customer who was responsible for the vehicle at the time it was caused. If you have already spoken to our team and the charge has been upheld, we would recommend that you contact the BVRLA to discuss this matter further and for an independent review.

Thank you for your understanding in this matter.

Kind regards,

Natalie.

Customer Services.

Hi Maximilian,

Thank you for taking the time to share your experience with us.

We are truly sorry to hear that you did not receive a payment that you were expecting. In order for us to look into this, we will need your case reference number. Please feel free to contact our escalations team using the escalation@cs.greenmotion.com.

Thank you for your understanding and assistance.

Kind regards,

Natalie.

Customer Services.