LM

What a let down! Sent item which I have bought before and it came up on a recommended item I press it and got a mini size waschies!! Called up as I do not want to pay for the return, and a lady who was a robot kept saying next time read the print as it’s a different product code then last time. I spend a lot of money with you lot and this has cost you a customer

Order: 6271768

All I wanted was an invoice!! Your a joke. Booking.com is a joke and for what just an invoice

The first part was easy but asking for my ID to be emailed and not to get a confirmation from that is poor.

Then the email I get 1 week later says your account is now closed as the address didn't match up! Wow 1 letter mistake when spelling it with no time to come back to me. Not call to follow up. Glad for you not to have my money

What a horrible experience. I’m simply just requesting an invoice for a hotel stay. I even sent an email about the hotel St George’s Hotel Wembley, it had blood spotted all over the walls and furniture smashed. Absolutely disgusting to be honest however I’ve not even had a response back from my Complaint but to try and even get my invoice is such an effort.

I’ve been sent an invoice which states American dollars and it’s got a completely different price and a completely different hotel on it

The call centre was an absolute shambles. The woman ended up putting me on hold then the cold dropped. I called back and then the number said it’s not available right now to take your calls and it dropped straight away.

Unbelievable… I am reporting this organisation now

I never subscribed and they took the money out my account. SCAM!

Update we have been in contact and they say I have signed up and TRUST me I have never heard of this company before!

Scam company

Please be very careful of this company. I’m those who live in the UK.

Credit Card company will now be dealing with this case

You’ve got all the details over 20 emails exchanged as I’ve made your way. I’m taking this to my AMEX credit card company.

This is been horrendous communication I sent these items back they've been stuck in customs for a couple of months the communication has been really poor with this organisation they will not take responsibility for the items that I'm sending back. This is so frustrating and could be avoided at all costs please do not buy their items directly from them if you truly love twinkly then go to Amazon directly because this is an absolute joke

Update: no refund was issued at all! Might look good for this review but I can assure you the two I sent back has been nothing but hassle and over 34 emails in total

Just had a really bad experience from start to finish and I’m fed up of being ignored on emails. This just isn’t what I was expecting from this company.

I tried to change the location of delivery, it was then cancelled and I was charged the full price.

Sorry to say but this company didn’t deliver on quality and didn’t deliver on
Customer service.

Customer service team are shocking. Their accent is way too strong. Don’t fully understand what you’re asking. I’ve just spoken to an agent this morning is trying to get a sensor replaced and she kept asking for my old address. She meant my current address. I think I’m not too sure but to be honest after looking at the other reviews, Dexcom hasn’t even responded to anyone so I do feel like this is a waste of time

I have purchased over £1000 from this company. There was some initial issues with the order due to product sizes on images.

There was quite a few emails exchanged. I did get a response back from all of my emails and it has now been sorted and the company has rectified any issues I had.

I especially like the foliage. Thank you for helping out the issues which was experienced.

Very poor. No response back from the company with regards to my enquiries even contact to them on Facebook and still no response. Their products are lovely but unfortunately EU plugs don’t work when you buy them in the UK disappointing

Update to response: Please check your Facebook account and also email as I did get a response back after calling up Italy and I was told that the website has had problems. My items have been sent back.

Great Sofa, looks beautiful

The rug I received was a poor quality and I had to pay £30 to return. Marks on the base like someone had spilt something on it. Poor company

I purchased two Durante Glam Natural swivel armchairs from House of Units in October last year, costing £1,400 each. Within a couple of weeks, both chairs began to lose their shape and looked visibly misshapen.

I contacted House of Units straight away and was asked to send photos. Despite the clear change in structure, I was told they did not consider this to be a manufacturing fault and that I was not entitled to a refund unless their inspector came out to see if their was an issue. I refused this as this would mean I was over my 14-day money-back guarantee, I insisted on returning them.

What followed was an exhausting process involving over 50 emails back and forth with Laura, who handled my case. The communication lacked empathy and any real attempt to resolve the issue fairly. I had to escalate the matter to the Furniture Ombudsman before anything meaningful happened.

Interestingly, when the delivery team came to collect the chairs, they immediately acknowledged that they could see something was wrong. It was obvious. When I relayed this to Laura afterwards, she dismissed the comment and stated they could not comment on behalf of the drivers. Once again not caring, so very rude.

Only once the complaint was escalated externally did I receive a full refund.

I have spent thousands of pounds with this company on multiple sofas/Lights/tables in the past 2 years, but after this experience I will not be purchasing from House of Units again. The product quality was disappointing, that wasn't the issue, the issue is how I was treated and not worked with. The customer service and resistance to honouring a straightforward return were far worse.

I would strongly recommend that others consider how post-sale issues are handled before purchasing.

£90....when you placed me on hold. Ofcom are now contacted.

UPDATE 5/3/26 THIS COMPANY NEVER CONTACTED ME AND NEVER GAVE ME MONEY BACK FOR THE CALL.

Absolutely disgraceful this company like so many people when you buy it they try and get you into a subscription and this hasn’t been. But don’t worry for those who are commenting they mess with the wrong person here.

Legally standing, full investigation will now take place

Thank you for the £100 phone bill. Not issue can be raised over an email so a call was needed and you kept me on hold! This is disgraceful...reported.