Not impressed!
Firstly our gas stove was left off the annual (paid for monthly) service check.
We rang and discussed this not having been done and they arranged for another engineer to come out to do the stove service. He asked if we would like someone to come out and discuss a smart meter. We categorically said no we weren't interested.
A week later, we received a letter from British Gas, to say a representative would be visiting on such a day at such a time to discuss the smart meter!!!
We rang the number provided to cancel the appointment and the call took just short of an hour. They had no record of the appointment, then said it was on another system, the had to put us through to another department. All the while we could hardly hear what the person was saying, due to horrific background noise of other calls taking place and the fact that the woman we spoke to wasn't British and had a heavy foreign accent. It was a stressful procedure altogether.
We have been loyal British Gas customers for many, many years, but due to this are seriously considering changing providers in the next year.
23 August 2024
Unprompted review