Mumsnet Reviews 

610
TrustScore 3.5 out of 5

3.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 47 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently consider the platform as a genuinely valuable source of practical advice, providing a remarkably supportive environment for discussing everyday topics and sharing personal experiences. Many active users truly appreciate the wide variety of engaging discussions and consistently find the website extremely helpful for gathering useful information. However, some customers also noted ongoing issues regarding negative interactions, online trolling, and unpleasant behavior from other participants across the various message boards. A number of people additionally expressed frustration with inconsistent moderation practices, pointing out that offensive comments and personal attacks were sometimes overlooked by the staff.

What people talk about most

Social media

Reviewers mention ambiguous feedback about social media, noting a mix of highly supportive communities and... See more

Website

Customers consistently note ambiguous experiences with website, with many praising the forums as a marvellous... See more

Staff

People report ambiguous experiences with staff, reflecting a sharp divide in opinions. While some reviewers... See more

User experience

Customers had ambiguous experiences with user experience, with many reviewers praising the variety of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I'm in my 17th year of Mumsnetting - it's part of my daily life. I don't wear Boden, however. The hive mind has helped me through some very difficult times and some trivial issues, has honed my... See more

Rated 4 out of 5 stars

I’ve been a member of Mumsnet for many years and, overall, I find it a great site. I’ve learnt so much during my time from other posters and have often found the discussions insightful and supportive... See more

Rated 4 out of 5 stars

I’m satisfied with this, although I think Mumsnet could’ve been swifter. And I must note that this man was truly vile. I’ve had comments deleted for far less. I don’t know what this man was after,... See more

Rated 4 out of 5 stars

I complained about a poster who was clearly deliberately derailing the thread, arguing in curiously ungrammatical language with everyone, making inflammatory statements in favour of men perving at sch... See more


Company details

  1. Social Media Agency
  2. Media Company

Information provided by various external sources

Mumsnet makes parents' lives easier by pooling knowledge, advice and support on everything from conception to childbirth, from babies to teenagers. Join the discussion, from parenting to politics and all the juice in between.


Contact info

3.4

Average

TrustScore 3.5 out of 5

610 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 18% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.4

All reviews

(610)

44 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

A good site gone bad.

I used to enjoy Mumsnet and had some interesting discussions and chats with other like-minded people.
Unfortunately I have had to walk away because of the absolute vitriol I have had from other posters who didn't agree with me on various topics.
I have found some people sarcastic, nasty, rude,biased,
bullying and just generally unpleasant. There seems to be a 'pack' mentality and anyone not of the 'hive mind' gets 'piled on'.
Not a place to go for a good chat any more, which is a shame.

1 September 2026
Unprompted review
Rated 1 out of 5 stars

A toxic moderating system with biased…

A toxic moderating system with biased people paid to allow racism and discrimination

Funded by right wing doners. Steer clear of this utter cesspit

Entrenched in corruption

6 August 2026
Unprompted review
Mumsnet logo

Reply from Mumsnet

We're sorry you've had a bad experience of Mumsnet, but we do need to correct some fairly serious claims here. Our moderators are not paid to allow racism or discrimination; quite the opposite. We have clear guidelines on both and remove posts which breach them when they're brought to our attention. Nor is Mumsnet funded by “right-wing donors”. We're a commercial business, principally funded through advertising.

We don't expect everyone to agree with every moderation decision we make, and we're always happy to review a specific decision if someone thinks we've got it wrong. But allegations of corruption and politically motivated moderation simply aren't accurate.

Rated 2 out of 5 stars

After 20+ years I sadly decided to leave Mumsnet

I joined this forum when I was pregnant with my first child back in 2005. I found it a great place for advice with kind and helpful people offering up their experiences of the parenting world.

I stayed when my children grew up as I found it an interesting platform with lots of topics to discuss. However, over recent years I have notice the people who frequent this forum are just down right nasty at times, they often act like a group of baying wolves ready to pile onto OPs who are often just after some advice. You need very thick skin and nerves of steel to even contemplate posting anything on the AIBU section!

I am also noticing so many threads appear to be started by AI and others are clearly started by sad individuals who have nothing better all day than to post inflammatory threads just to wind others up and as there appears to be so many of these baying wolf types they automatically bite and we then have pages of nastiness with endless people joining in on the bloodfest.

Yeah, it’s no longer a place I recognise so for my own mental health…….it’s a goodbye from me.

4 August 2026
Unprompted review
Mumsnet logo

Reply from Mumsnet

We're so sorry to read this, particularly from someone who has been part of Mumsnet for so long. AIBU can be robust, but personal attacks, deliberately inflammatory posts and trolling have no place on Mumsnet and we remove these when reported to our moderation team. We take these concerns seriously, so please do get in touch with us directly on contactus@mumsnet.com as we’d really value the opportunity to hear more and look into the examples you’ve seen.

Rated 1 out of 5 stars

Nasty environment

Truly terrible customer service. Posts get removed for no reason yet transphobic, homophobic and blatantly discriminatory posts are allowed to continue.
The customer service people are robotic, can’t read properly and don’t understand good customer service.
Such a nasty toxic place. A toxic echo chamber for sad middle aged women to feed off each others hatred.

21 July 2026
Unprompted review
Rated 1 out of 5 stars

Toxic

Toxic, horrible environment. They allow blatant AI posts as well as posts which sexualise children. When reported, you will get your sign-in banned but the child abusers posts will remain. If you call out, or tacitly question the legitimacy of a post, due to all of the AI, you will have your post removed but the questionable thread remains. The women here are bitter, hate men, are violent towards men and boys and condone vicious behaviour towards them and anyone who supports men or traditional family. AVOID.

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Reported post that was quickly deleted

I reported a post that insulted the OP and contributed nothing to the discussion. The MN team responded quickly and delted the offending post.

I've always found the MN team to be responsive in this kind of situation and this was no exception.

9 June 2026
Unprompted review
Rated 1 out of 5 stars

No moderation

They delete posts as soon as they are reported. Without reading or checking them. Even ones without swearing or personal insults. If you challenge racism or misogyny, using general terms, if someone takes offence and reports, your comment disappears. Astonishing. Yet racist comments are allowed to shand unchallenged. It is becoming a racist place now.

10 June 2026
Unprompted review
Mumsnet logo

Reply from Mumsnet

Hi, thanks for your comments. To clarify, posts are not removed automatically when reported. Reports are reviewed against our Talk guidelines, and only removed where it breaks those rules. We take racism and misogyny seriously and encourage users to report any posts they believe breach our guidelines. If you’d like us to look into a specific moderation decision, please get in touch with our moderation team directly at contactus@mumsnet.com

Rated 5 out of 5 stars

I have been a Mumsnet user for about 15…

I have been a Mumsnet user for about 15 years and have always enjoyed the variety of chat topics available and the general wit and helpfulness of mumsnetters. I have noticed an uptick in nastiness on the site and have been heartened to see Mumsnet respond quickly to reports and take effective action

26 May 2026
Unprompted review
Rated 1 out of 5 stars

Should be renamed Trollsnet

I joined Mumsnet to ask for some advice: I unsubscribed after a half hour, having received a bunch of nasty, judgy, uncalled-for comments. My mum always said "if you can't say anything nice, don't say anything at all". There are a lot of unpleasant people on this site who should follow my mum's advice.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Mumsnet forums are a godsend

I have found Mumsnet forums to be a great way to discuss issues that affect me and my life, and I value the site immensely.

I use it for free, and understand that the site needs to be funded with advertising, but I would rather have that than the site not exist at all.

7 May 2026
Unprompted review
Rated 1 out of 5 stars

Regular attacks on people sometimes…

Regular attacks on people sometimes followed round the boards and nothing done about it if they are clever how they word it. To the point worried family would be targeted in person so I have come off it altogether. Some lovely people. Vulnerable groups often attacked and little done like autistic, people who need benefits.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Top marks all round

Top marks all round. Have been using Mumsnet for years (for SO MUCH much more than parenting advice)
I recently had an issue that I needed to contact the mods for and the response was truly exceptional. I got an immediate, very human response and they dealt with the issue with understanding and zero fuss.
Very impressed and made me like and trust the site even more.

10 April 2026
Unprompted review
Rated 1 out of 5 stars

What an absolute toxic environment

What an absolute toxic environment. My post was taken completely out of context and thrown to the wolves. Mostly nasty and misogyny replies. Only a couple of supportive people out of 150.

I thought women were better that this. Have since realised that men are on there too. So quite the private space just for Mums then. Perhaps they need to rename it to Mums&DadsNet.

There was no option to delete my post, so I deleted my account instead and I won't be back.

20 March 2026
Unprompted review
Rated 4 out of 5 stars

I complained about a poster who was trolling

I complained about a poster who was clearly deliberately derailing the thread, arguing in curiously ungrammatical language with everyone, making inflammatory statements in favour of men perving at schoolgirls, descending into personal insults. Their posts and our responses to them took up about 90% of the thread, and attempts to reason with this PP had no avail. Meanwhile, the OP had a serious problem that we could not tackle because of the PP. I reported several of the PP's posts to MNHQ in the evening and the next morning they took down the thread due to it haveng been so derailed. I was also told that the poster had been suspended. I am happy with this efficient and appropriate response.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

I loved the site.It's both…

I loved the site.It's both intellectually stimulating.And sometimes just absolute mind fluff, but when you've got a really bad cold and you're at home.Sick the community of women and some men is a marvellous place to be.I absolutely love this website

17 March 2026
Unprompted review
Rated 1 out of 5 stars

Self appointed free speech police

So there's a thread by a mother with mobility issues, has 1 young child now at school who has some degree of mobility issues, has a 2.5yr old with severe mobility issues, has a 10 week old and wants people to agree with her that if she's too tired to get the two yr old to reception she should be allowed to send him every now again. I have never seen a thread with so many deleted posts! It's like the free speech police have gone crazy to anyone daring to speak the truth and tell her it's not sustainable when she's eventually going to have 3 to get to school. I pointed out that there are other active recent threads about schools coming down heavy on absences and social services getting and a self appointed free speech policewoman got MN to delete it and then posted unfair things about me! How has it got to a stage where only those supporting irresponsibility and gas lighting are allowed to have their posts remain. The person that reported me said the OP should get pregnant as often as she wants because the consequences to the kids don't matter! Great advice!

15 March 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look