Curtis

I had an accidental damage claim for a cracked kitchen worktop in my rented flat, and I honestly could not have asked for a better experience.

From the moment I submitted the claim, everything was handled quickly, clearly, and professionally. Alexander Schwarz in the claims department was particularly excellent: he explained the 'new for old' depreciation calculation in plain language, kept me informed at every step, and most importantly, proactively wrote to my landlord to clarify the legal situation regarding the remaining difference.

That last part made all the difference. Without Getsafe's letter, I would have been left negotiating with my landlord alone over who owed what legally. Instead, the situation was resolved without any conflict, and I received both the insurance payout and the landlord's contribution without any headache.

Getsafe did exactly what good insurance should do: they were transparent, fair, and went beyond just processing a number. Highly recommended, and a special thanks to Alexander.

I have been a Telekom customer for years and this experience has been the worst I have ever had with any provider.

I registered my flat move in February, clearly stating from day one that the fiber box in my new flat belongs to M-net (UND identifier). In April I followed up and discovered nothing had been processed. The agent I spoke to assured me everything was now sorted and that I would have internet on move-in day, 26th May. I was given false assurances.

I moved in on 26th May with no internet. After spending an entire day going through chat, the hotline (where a call was dropped mid-transfer to a technician), and visiting a Telekom branch in person, the only solution offered was a technician appointment on 18th June — nearly 4 weeks after move-in.

Had anyone flagged the M-net infrastructure issue at any point between February and May, I could have booked a technician appointment months ago. Instead, I was repeatedly told everything was fine.

I am now working from home with no internet, have had to escalate formally threatening cancellation under §314 BGB and a complaint to the Bundesnetzagentur, and have involved Check24 as intermediary — all just to get basic internet service I was promised.

Completely unacceptable. Avoid if you are moving flat and have anything other than a standard Telekom setup.

Super helpful customer service.

Whey protein 80 is my favorite.

Good quality & arrived faster than expected.