I have ordered 2 packets of Whey protein 360 Chocolate Silk but they have sent me the Salted Caramel. To verify I again ordered 3 more packets but this time again same thing happened!!
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This is like my third or fourth time getting their vegan protein. Honestly, I wasn’t expecting much since vegan proteins usually taste awful, but this one actually blew me away. I’ve tried 3 flavors s... See more
Company replied
Unfortunately, my protein bag arrived damaged and the powder was leaking out. I contacted customer service, and Lilly helped me immediately. She was super fast and professional, and right away arrange... See more
Company replied
The protein powder (I have tried their Vegan Protein in the flavours Chocolate Silk and Strawberry Cream until now) tastes good, has good macros and a good consistency. It is not sticky or clumpy an... See more
Company replied
Company details
- Fitness and Nutrition Service
- Health and Beauty Shop
- Health Food Store
- Natural Foods Store
- Sports Nutrition Store
- Vitamin and Supplements Store
Written by the company
Protein Works ist eine mehrfach ausgezeichnete Direct-to-Consumer-Marke für funktionelle Lebensmittel, die 170 Mitarbeiter in den Bereichen Lebensmittelproduktion, Logistik und Verwaltung beschäftigt. Seit unseren bescheidenen Anfängen im Jahr 2012 haben wir über 300 Millionen Shakes in mehr als 100 Ländern verkauft und das Leben unzähliger Menschen weltweit positiv verändert. Dank unserer hochmodernen hauseigenen Produktionsanlagen und unserem erfahrenen Team aus Ernährungsexperten und Lebensmittelforschern, entwickeln wir Produkte, die den Verbrauchern ein außergewöhnliches Preis-Leistungs-Verhältnis bieten. Unsere Produkte stehen für erstklassige Qualität, sind reich an Nährstoffen und kompromisslos in Sachen Geschmack. Unser Sortiment umfasst Protein Shakes, Trinkmahlzeiten, Gesundheits- und Wellness Supplements, proteinreiche Snacks, funktionelle Lebensmittel und vieles mehr. Als eine der am schnellsten wachsenden Marken für Lebensmittel und Getränke in Großbritannien, mit einer expandierenden Präsenz in der EU, stehen wir für Exzellenz und Innovation. Wir sind engagiert, unsere Kunden weltweit auf ihrem Weg zu einer verbesserten Gesundheit zu begleiten.
Über Uns
Written by the company
- Unsere Kunden Sind Das Wichtigste
- Welche Art von Unterstützung oder Hilfe du auch benötigst – wir sind ein Team aus echten Menschen (keine Roboter!), die bereit sind, dir zur Seite zu stehen und dir zu helfen. Für den Priority Service sende uns bitte eine E-Mail an helpdesk@proteinworks.com oder ruf uns unter 01928 571677 an. Das ist der schnellste Weg, uns zu erreichen, wenn du Unterstützung bei einer Bestellung benötigst – und dir zu helfen ist das, was wir am liebsten tun! Zögere also nicht, dich bei uns zu melden. Unser Kundenservice Team ist montags bis freitags von 8:00 bis 18:00 Uhr für dich da. Während dieser Zeiten kannst du uns direkt per E-Mail, Live-Chat oder Telefon kontaktieren – ganz so, wie es für dich am bequemsten ist. Möchtest du uns am Samstag oder Sonntag erreichen, sende uns einfach eine E-Mail oder eine Direktnachricht, und ein Teammitglied wird sich so schnell wie möglich bei dir melden. Wenn du Unterstützung bei deiner Ernährung brauchst oder Fragen zu unseren Produkten hast – in Bezug auf deinen Lebensstil oder deine Diät –, helfen wir dir ebenfalls sehr gerne weiter. Wir freuen uns darauf, mit dir in Kontakt zu treten!
- Heimat Der Gesunden Innovationen
- Alle unsere Produkte, einschließlich unserer Shakes, bestehen zu 100% aus Premium Zutaten. Bei der Qualität machen wir keine Kompromisse. Aromen und Inhaltsstoffe werden nicht nur aufgrund ihrer Herkunft und Reinheit ausgewählt, sondern auch nach ihrer Fähigkeit, strenge Geschmackstests zu bestehen. Dieser Prozess wurde von unserem Team aus Ernährungsexperten entwickelt. Stell dir das wie ein Auswahlritual für jede einzelne Zutat vor: Wenn eine Zutat nicht das Nährwertprofil eines Produkts verbessert und gleichzeitig ein herausragendes Geschmackserlebnis für unsere Kunden schafft, verwenden wir diese schlichtweg nicht. Dieser Ansatz stellt sicher, dass wir stets nach den höchsten Standards arbeiten und dir köstliche Premiumprodukte anbieten, die dafür sorgen, dass du immer wieder gerne zu uns zurückkommst.
- Premium Qualität
- Alle unsere Produkte, einschließlich unserer Shakes, bestehen zu 100% aus Premium Zutaten. Bei der Qualität machen wir keine Kompromisse. Aromen und Inhaltsstoffe werden nicht nur aufgrund ihrer Herkunft und Reinheit ausgewählt, sondern auch nach ihrer Fähigkeit, strenge Geschmackstests zu bestehen. Dieser Prozess wurde von unserem Team aus Ernährungsexperten entwickelt. Stell dir das wie ein Auswahlritual für jede einzelne Zutat vor: Wenn eine Zutat nicht das Nährwertprofil eines Produkts verbessert und gleichzeitig ein herausragendes Geschmackserlebnis für unsere Kunden schafft, verwenden wir diese schlichtweg nicht. Dieser Ansatz stellt sicher, dass wir stets nach den höchsten Standards arbeiten und dir köstliche Premiumprodukte anbieten, die dafür sorgen, dass du immer wieder gerne zu uns zurückkommst.
- Bester Service
- Wir sind entschlossen, unseren Kunden weltweit einen außergewöhnlichen Service zu bieten – von dem Moment, in dem sie unsere Website besuchen, über den Erhalt ihres Pakets und den Genuss unserer Produkte bis weit darüber hinaus. Bei Protein Works geben wir uns niemals mit "gut genug" zufrieden. Wir stehen für Exzellenz und dafür, die Erwartungen unserer Kunden stets zu übertreffen – bei jedem Klick, jeder Bestellung und jeder einzelnen Interaktion.
Contact info
Protein Works™, PW Campus, 33 Speke Boulevard, L24 9HZ, Speke, United Kingdom
- +44 1928 571677
- helpdesk@theproteinworks.com
- de.theproteinworks.com
4.4
Excellent
12K reviews
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I have ordered 2 packets of Whey…
I have ordered 2 packets of Whey protein 360 Chocolate Silk but they have sent me the Salted Caramel. To verify I again ordered 3 more packets but this time again same thing happened!!
7 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The support from your team was great
The support from your team was great. The only problem was that my order took longer than expected to be delivered. I think you should work on that
7 July 2026
Reply from Protein Works Deutschland
Hello Parek Mabior,
We're happy to hear our team provided great support! We understand your frustration regarding the delivery time and are actively working to improve our shipping process. We appreciate your valuable feedback.
Beste Grüße,
Andrea von Protein Works
Reply from Protein Works Deutschland
Hi Nickole,
Thank you so much for your wonderful feedback!
We're delighted to hear that you're enjoying both the taste and the nutritional benefits of our vegan products 😊 It's great to know they're helping you on your journey. Your support means a lot to us and motivates us to keep doing our very best.
If you ever have any questions or need support, we're always here to help!
Best regards,
Lilly from Protein Works
Reply from Protein Works Deutschland
Thank you so much for your fantastic feedback!
We're delighted to hear that you're enjoying our products, our great prices, and our consistently quick delivery 😊 Your continued support means a lot to us and motivates us to keep doing our very best.
If you ever have any questions or need support, we're always here to help!
Best regards,
Lilly from Protein Works
It has aftertase
1 July 2026
Reply from Protein Works Deutschland
Hello Jainam,
Thank you for taking the time to share your feedback.
I'm sorry to hear that you experienced an aftertaste that didn't meet your expectations. I completely understand how important the taste is when using a product regularly.
I've personally been in touch with you by both phone and email to learn more about your experience and to make sure we can better understand your feedback and find a suitable solution.
Best regards
Lilly from Protein Works
Very prompt support
Very prompt support and quick assistance with delivery issues an rapid replacement.
13 July 2026
Unprompted review
Reply from Protein Works Deutschland
Hi Sophia,
Thank you so much for your wonderful feedback!
We're delighted to hear that our team was able to provide prompt support, quickly assist with the delivery issue, and arrange a fast replacement 😊 Your kind words mean a lot to us and motivate us to keep delivering the best possible service.
If you ever have any questions or need support, we're always here to help!
Best regards,
Lilly from Protein Works
Reply from Protein Works Deutschland
Hi Plamen,
thank you so much for your feedback!
We're delighted to hear that you're happy with both our products and our customer service 😊 Your support means a lot to us and motivates us to keep doing our very best.
If you ever have any questions or need support, we're always here for you!
Best regards,
Lilly from Protein Works
Reply from Protein Works Deutschland
Thank you so much for your feedback!
We’re really happy to hear that everything was perfect 😊 Your support means a lot to us and motivates us to keep doing our very best.
If you ever have any questions or need support, we’re always here for you!
Best regards,
Lilly from Protein Works
Reply from Protein Works Deutschland
Thank you so much for your feedback!
We’re really happy to hear that you can always rely on us 😊 Thank you for your continued support—it means a lot to us and motivates us to keep doing our very best.
If you ever have any questions or need support, we’re always here for you!
Best regards,
Lilly from Protein Works
Reply from Protein Works Deutschland
Hi Carissa,
thank you so much for your kind feedback!
We’re really happy to hear that you’re enjoying our protein powder 😊 Your support means a lot to us and motivates us to keep doing our very best.
If you ever have any questions or need support, we’re always here for you!
Best regards,
Lilly from Protein Works
Quick delivery and so far good quality.
Quick delivery and so far good quality.
I bought vegan protein powder, which is very good. Vegan protein bars, which were alright and creatine, which I have yet to try
15 June 2026
Reply from Protein Works Deutschland
Hi Bastiaan,
thank you so much for your feedback!
We’re really happy to hear that you’re pleased with the quick delivery and the quality of our vegan protein powder 😊 We hope you enjoy the creatine just as much once you've had the chance to try it! Your support means a lot to us and motivates us to keep doing our very best.
If you ever have any questions or need support, we’re always here for you!
Best regards,
Lilly from Protein Works
Reply from Protein Works Deutschland
Hello Bharat,
Thank you for taking the time to share your feedback.
I'm sorry to hear that the product didn't meet your expectations. We understand how disappointing that must be, and we'd really like the opportunity to learn more about your experience.
I've already reached out to you by email to better understand your feedback. Could you let us know which product your review relates to? We'd also be interested to know what you didn't like about it – was it the taste, the texture, or both? It would also be helpful to know how you prepared the product (for example, with water or milk, using a shaker or blender), as this can sometimes affect the overall experience.
We look forward to hearing from you and hopefully finding a suitable solution.
best regards,
Andrea from Protein Works
I had problem with delivery
I had problem with delivery but customer support really helped me to solve my issue. My experience was very good.
29 June 2026
Unprompted review
Reply from Protein Works Deutschland
We're so glad our customer support team could help resolve your delivery issue and that you had a very good experience overall. We appreciate you sharing your positive feedback!
Tyra
The taste is really good 👍
16 June 2026
Reply from Protein Works Deutschland
Thank you so much for your feedback! We are absolutely delighted to hear that you find the taste so good. Your positive comments truly mean a lot to us and motivate us to keep up the great work.
Tyra
Reply from Protein Works Deutschland
We are so happy to hear that you have been enjoying our brand for such a long time! We truly appreciate your recommendation.
Tyra
I’m really obsessed with the flavor of…
I’m really obsessed with the flavor of the protein is amazing and is helping me so much and the hunger killers is my favorite thing for cravings
15 June 2026
Reply from Protein Works Deutschland
Thank you so much for your wonderful feedback!
We are so happy to hear that you love the flavor of our protein and that it's helping you. It's especially great to know that the hunger killers are your favorite for cravings! Your support means a lot to us and motivates us to always do our best.
Tyra
Reply from Protein Works Deutschland
Hello Artem,
thank you so much for your feedback!
We’re really happy to hear that you’re pleased with the quality of our products. Your support means a lot to us and motivates us to keep doing our very best.
If you ever have any questions or need support, we’re always here for you!
Best regards,
Andrea from Protein Works
Excellent support
Unfortunately, my protein bag arrived damaged and the powder was leaking out. I contacted customer service, and Lilly helped me immediately. She was super fast and professional, and right away arranged for a replacement bag to be sent to me. Mistakes can happen, but this kind of excellent service makes up for it. Thank you so much, Lilly!
26 June 2026
Unprompted review
Reply from Protein Works Deutschland
We are truly sorry to hear that your protein bag arrived damaged. We are delighted that our customer service team was able to resolve this issue for you so quickly and efficiently. Your kind words about the excellent service are much appreciated.
Tyra
Good New Flavour
The new Protein I got from Protein Works is good I guess the old taste I didn't like it but this one is good just a matter of taste I guess.
10 June 2026
Reply from Protein Works Deutschland
Hi Vishwadh,
thank you so much for your feedback!
We’re really happy to hear that you're enjoying your new protein flavour 😊 Taste is very personal, so we're glad you've found one that suits you better. Your support means a lot to us and motivates us to keep doing our very best.
If you ever have any questions or need support, we’re always here for you!
Best regards,
Lilly from Protein Works
Reply from Protein Works Deutschland
Hi Mohamed,
thank you so much for your feedback!
We’re really happy to hear that you enjoy the taste of our products and that they dissolve perfectly in water 😊 Your support means a lot to us and motivates us to keep doing our very best.
If you ever have any questions or need support, we’re always here for you!
Best regards,
Lilly from Protein Works
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