Mrs J Beckett

I purchased two items from The Oodie a Luxe dressing gown and matching Luxe blanket. Both delivered promptly. The dressing gown had three dirty brown marks on the hoody, it was an easy and prompt exchange for a replacement one. The blanket had a hole on the seam where it hasn't been stitched properly, not something you expect from the luxury range! Whilst the items are nice I would say they were not the luxury quality that they were sold as, especially at the such a high price each. I have purchased many, many Oodies over the years and I do feel that the quality has sadly declined.

Very nice delivery drivers, happy to deliver heavy item to room of choice- no problem

Visited Rayleigh Weir store today, absolute nightmare trying to check out in the self serve/smart shop tills, one member of staff to cover all of them, till kept flashing up for assistance no staff to help!! When staff member eventually came over she didn't complete what it wanted and it was still flashing red had to chase after her to rectify it. Lots of unhappy customers, took ages for what should be a simple thing. Had to go back into store 30mins later, no handsets available, what an joke the store is today, literally no shop floor staff about to help at all

Shark were brilliant at dispatching out the item and the item itself is amazing. Shark please re consider your courier company Dpd are the worst, they advised would be delivered within an hours window they did not turn up at all on the delivery day- no notification nothing from DPD, no way to contact them. Not happy with DPD at all. It was delivered the next day but no apology etc from DPD

Very unhappy, why let me order something, take the money, wait 4 days to then email me to say it’s out of stock! And no refund received as of yet

Fantastic super helpful friendly staff on the click and collect desk, my item was broken they went out of their way to sort it out and apologise( tho it was not their fault). Even when I collected the replacements the lady was lovely and willingly opened the box and checked the items. Very smooth easy transaction, thank you Homesbase Rayleigh Weir x

You didn’t deliver on the day you said you would, absolutely no contact from you until the next day, disgusting way to trade

Ordered 10 pack of bags for my new Henry, not only were they cheaper than most retailers they offered free delivery- which came next day, very happy.

I had been eyeing up the Judy coat for a couple of years, decided to take the plunge, ordered my usual size 14, was so disappointed,
it felt a little tight my shoulders, everywhere else was lovely, had to return as couldn’t wear a jumper under it. Re ordered in size 16 but that was way to big sadly- also I was disappointed the Fat Face don’t offer and exchange process seemed a faff to have to re order again rather than exchange. I love fat face clothes bought over many years for my son. Might try ordering the Taylor coat and see how that fits.

From the start to finnish Homebase was brilliant! Super easy, quick and straightforward to purchase via click and collect, ready within the hour, lovely polite, friendly staff member served me- what more can you ask for. Many thanks

Super fast next day delivery, ordered 7pm here next day by 11am! Kept up todate on progress. Can’t comment on item as Christmas present, not opened.

Very disappointed this time with Fat Face, I ordered a boys t shirt was sent email saying refund but no idea what it was it was for (as ordered 4 things) cs told me one thing but turned out was another item Oos- but the item is still showing available online, cs adv that they only update stock levels once a week! Very bad customer service

Fantastic service ordered a Berg 11.5ft trampoline Thursday morning was delivered the next day, even in the midst of a pandemic- amazing. Top quality item well worth the extra ££s. Fairly straightforward to assemble, except attaching the surround poles but likely us.

Lovely helpful salesman, not pushey at all, helped me make an informed choice.