My new Henry Allergy arrived swiftly and although I ordered extra bags it came with a spare, plus another already attached so once pipes were attached I was ready to clean. Bags are large so shouldn't... See more
Company replied
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Review summary
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Excellent product, promo offer and price. Henry quick arrived quickly, only downside i ordered pro kit, extra pods and all three items arrived in different deliveries, two items same day, within 30 m... See more
Company replied
We love our Henry pumpkin! By far the best vacuum around ☺️ Never loses suction, light enough to carry up the stairs, most powerful one we’ve ever had. Delivered within 4 days, easy to set up and came... See more
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Purchased a my henry quick cordless stick vac, it is so good i wish i had got one before, got a shark before worked well at first. Had my henry a few months now, did purchase a spare battery , if you... See more
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Company details
Written by the company
Everybody loves Henry! Independently rated the UK’s best loved vacuum, we’ve made more than 20 million Henrys and most are still in use today. MyHenry is your official, one-stop Henry shop, direct from UK manufacturer. Whether you're looking to buy your very first Henry, or you've had your Henry for 45 years, MyHenry offers the largest range of machines, bags and accessories online, plus expert help and support from our friendly Customer Care Team. Long live Henry!
Contact info
Milfield Road, TA20 2GB, Chard, United Kingdom
- 01460269229
- myhenry@numatic.co.uk
- www.myhenry.com
4.7
Excellent
28K reviews
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Poor delivery service from dpd
Delivery service took far too long with bad communication from delivery company ,other than that great product from Henry
29 October 2026
Henners for the win, they're like pokemon, gotta catch them all
I run a small cleaning business and Henry is our go too companion. We have them in pale blue, pink, purple, red and now green, they are pretty much indestructible and when we retire one they become repurposed into planters for my garden because let's face it, who can send something with eyes to the tip when it feels like you have an emotional connection to them!
Please bring out a teal green one... Or a sparkly pink one... Or one with boats on! We just love them all, and yes I appreciate that sounds mental but once you go Henry you never go back, they really are the best!
They're like pokemon, I really feel like I have to catch them all
29 October 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Company followed up on my enquiry when…
Company followed up on my enquiry when it was out of stock. I was notified straight away. Product is really good. This is my third Henry, the other two (full size Henry) are still in use.
29 October 2026
Reply from MyHenry
We are so pleased to hear that you appreciated our prompt communication regarding stock availability and that you are happy with your third Henry vacuum. MyHenry Team
Reply from MyHenry
We are glad you enjoyed your experience with our cordless product. Thank you for your feedback. MyHenry Team
Feels like a new vacuum now I’ve…
Feels like a new vacuum now I’ve replaced the new head!
Happy with my purchase
29 October 2026
Reply from MyHenry
We are pleased to hear that your vacuum feels brand new again after replacing the head. Thank you for sharing your positive feedback and we are glad you are happy with your purchase. MyHenry Team
Great product at a good price (with…
Great product at a good price (with Blue Light discount!) Arrived very quickly
28 October 2026
Reply from MyHenry
We are so pleased to hear that you enjoyed our competitive pricing with the special discount and that your order arrived so promptly. Thank you for sharing your positive feedback with us! MyHenry Team
Simple to find product match
Simple to find product match
Simple to order
Fast delivery
Not excessive packaging
12 October 2026
Reply from MyHenry
Thank you for your feedback and the five-star rating. We are pleased to hear that you found the ordering process straightforward and our delivery prompt and efficiently packaged. MyHenry Team
I have a new hettie!
I have a new hettie! Great shopping experience, ordered extra tools which came in 3 days!! 10/10 from me, great hoover, very pleased
28 October 2026
Reply from MyHenry
We are delighted to hear about your positive shopping experience and that your new vacuum and extra tools arrived so promptly. It is wonderful to know you are pleased with the performance of your new machine. MyHenry Team
Love the pink Henry
Love the pink Henry
Great customer service
Great delivery
5 ⭐️⭐️⭐️⭐️⭐️ all round
28 October 2026
Reply from MyHenry
We are so pleased to hear that you love your pink Henry and had such a positive experience with our customer service and delivery. Thank you very much for sharing your wonderful five-star feedback with us. MyHenry Team
Quick and easy ordering
Quick and easy ordering, delivered in a few days after ordering
28 October 2026
Reply from MyHenry
We appreciate your feedback and the 5 stars! We are so pleased to hear that your purchasing process was quick and uncomplicated, and that your items were delivered within just a few days. MyHenry Team
I love my George!
George is a great machine, very effective and easy to use.
Replacement bags are good value.
Delivery of all items ordered has been speedy, and is free over a certain amount.
12 October 2026
Reply from MyHenry
We are pleased to hear that you find your new machine highly effective and simple to operate. It is also great to know that you are satisfied with the value of the replacement bags and the speed of our delivery service. MyHenry Team
simple and straightforward. Quick delivery
I simply ordered refil bags fo myself and my mother,
the only hitch was as i purchased one box of 10 and the other of 5 i was only 1p from free delivery!!
I could have bought 2 lots of 10, obviously but my mother already has a few bags left and it would unneccessary. Especially as it me who uses her hoover. i only ordered her some to split the postage and avoid having to pay post again in 2 months for one more box. happy with the delivery.
28 October 2026
Reply from MyHenry
We are glad you enjoyed your experience with our delivery service. We appreciate you taking the time to share your feedback regarding our free shipping threshold. We understand how frustrating it can be to miss out on free delivery by just a single penny, especially when trying to coordinate a practical order for your household needs. We will share your comments with our team as we continually review our delivery policies. MyHenry Team
Items arrived in very good packaging…
Items arrived in very good packaging and delivered soon via Royalmail delivery!
28 October 2026
Reply from MyHenry
We appreciate your positive feedback and the 5-star rating. We are pleased to hear that your items arrived quickly and in secure packaging. MyHenry Team
Henry Pet
Fast, easy service and a great little vacuum for a pet household. I would recommend it to anyone who has pets.
27 October 2026
Reply from MyHenry
We are pleased to hear that you experienced quick and straightforward service, and that your new vacuum is performing so well in a home with pets. Thank you for sharing your positive feedback and for recommending our product to other pet owners. MyHenry Team
We have not received the ordered Henry
We have not received the ordered Henry. Still waiting for some news from DPD or Henry
28 October 2026
Reply from MyHenry
Thank you for taking my call this morning and im glad that we have got this resolved for you. MyHenry Team
Reply from MyHenry
We are so pleased to hear that you experienced fast shipping and found your new vacuum lightweight, simple to put together, and powerful. Thank you very much for taking the time to share your positive feedback with us. MyHenry Team
Reply from MyHenry
Thank you for taking the time to leave us a 5 star review, we really appreciate it. MyHenry Team
Excellent customer service
Excellent customer service.
Initial delivery issue with Courier losing package resolved quickly and without fuss. myHenry pet cleaner has plenty of suction power on the carpet.
27 October 2026
Reply from MyHenry
We are pleased to hear that our customer service team was able to resolve the delivery issue quickly and efficiently for you. It is also great to know that you are satisfied with the strong suction power of your new pet cleaner on your carpets, and are glad it's meeting your cleaning needs. Thank you for sharing your feedback. - MyHenry Team
Arrived on time easy to unpack and…
Arrived on time easy to unpack and ready to go. Wish someone could design a nozzle that is thin enough to get dust and debris out of window tracking.
4 November 2026
Reply from MyHenry
We are glad you enjoyed your experience with our quick delivery. We appreciate your feedback regarding a narrower tool for tight window tracks. Thank you - MyHenry Team
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