I have been with three for over 2…
I have been with three for over 2 years. Mobile broadband was ok got normal browsing and stuff, however gaming is a big no no. Problems started when I wanted to cancel services. Couldn't find my mobile number. You can't even speak to someone if you can't provide a number ( in my case my mobile broadband number, sent in an email 2 years ago ). Had to use a chat bot service as phone options don't work if you do not have your number. Took me 1hr just to respond to messages, cancellation, listening to constant offers.
After cancellation, I was told I would be sent a returns bag for the router that didn't come. Called to order one again. The staff are based in India hence not professional, speak in a rude condensating tone at times, lack empathy and good friendly talking manners. Was informed it would be resend the DHL returns bag and MUST return within 5 days or a £105 charge.
Spoke to a guy called Ashutosh Santosh customer services and felt he was talking down at me for asking a question about what the refund element was and how it worked.
I am not happy about further updates about my cancellation, returns bag not sent, unable to speak to anyone unless you had the 3 broadband number. I checked reddit, many others had the same problem and three have failed to rectify this problem.
1 April 2025
Unprompted review