clifford baptiste

The customer service was excellent

Excellent experience when i contacted the customer service team and had my issue resolved.

Noma was brilliant and assisted me with great skills. Thank you

Posted my broken sunglasses for repair which were returned repaired to the highest of standards at a reasonable price.

i Ordered some items in error. (Customer Services) was excellent in organising the return and refund of the items.Although i regrettably paid with Paypall(their processes delayed the refund)Would definitely use sportshoes.com again in the future. Thanks Kyla for your help

wish i had looked at these reviews before i opened an account. customer service is appalling. i was told by customer service that it wasnt a problem to cancel a transaction only to find out that they had made no attempt whatsoever to do so.after speaking to paypal to find out why they had not done what they had confirmed would be done. was told by another customer service personnel that they could see on their system that a request to cancel the transaction had been made and they couldn't understand why it had not been acted upon. after checking with the other parties concerned i was informed that there had been in fact no request from paypal to cancel my transaction, so i rang paypal again to complain and spoke with a number of persons there who confirmed that they could find no record of the request to cancel the transaction. i will claim a refund then cancel the paypal account with immediate effect.

I recently ordered some items from a company on two separate occasions within the last two weeks. However i am not happy that on both occasions the parcels were delivered to the wrong address by DPD. After contacting DPD i was informed that the company that sent the parcel, had given them a different address to mine, and as it was them who were responsible for putting the details on their system it was their fault.When i later received the parcel the label attached to it clearly had my correct details on it. Forwards 2 weeks later i was expecting a parcel from the same company, which has been tracked as delivered yesterday, however it has not been delivered to my address.