Adam

All good. Good quality products, fast delivery.

I ordered my fabric on 21.08.2021, the order was initially delayed by two weeks, but it turned to months. In the last email, they suggested it should be available in late December, so I requested a refund. I understand a supplier may fail, but I had to send several emails to keep track of my order and the very same fabric is still advertised on the website as available without a warning that it may be over 2 months before clients get it.

I bought their robot vacuum that was not smart enough to map an 80m2 office, was getting stuck on furniture and not able to move a simple threshold. A friend of mine lent me a German equivalent, Kobold, that did all these jobs on the first try, so I had no hesitations about sending Dyson's robot vacuum back. So I contacted Dyson UK on their Whatsapp and after three days of trying to get the machine collected the WhatsApp sent a message 'kindly provide us your full name, full address, machine serial number, etc.' as if I had not done this before. So I called them. I was entertained when their call centre representative asked me to phonetically spell my town and road (smart robot, but no postcode checker?). Unfortunately then the collection was attempted from my office, not the address I provided. Frankly, I don't know what else to do to have the product collected and my money returned?

I have been FSB member for almost 10 years. In the past, I've used them sporadically and greatly appreciated discounts and legal help when I had some questions. Last year, they have provided enormous help with COVID guidelines, funding and representing small businesses to the local and national government. Having their back, I feel like part of a large corporation with access to lobbyists, lawyers and health and safety advice that I would not normally have as a small business.

I am taking them to the small claims court to recover my payment. No reply to any emails, phone is never answered and no product. Avoid.

This company is not representing the passengers, but airline's interest. It was easy to book a ticket, but when the airline made a change then Travelpack was not able to follow up on an email exchange and I had to chase them 4 times before they finally answered. They just send emails saying that they will chase the airline and nothing happens then. I will not use them again.

The yellow van provided good support in the stressful time of moving houses. They had amazing skills of filling up their van (must be great at tetris), so all of my flat fit into a van. It was fun to share the journey with them and they were not shy about taking the heaviest items and dragging them up 3 floors without the lift. Much appreciated.