Dyson UK Reviews 

Over the past few years been really disappointed with the durability and longevity of Dyson products . Dyson corrale hair straiteners were just out of 2 year guarantee and stopped holding a charge . At nearly £400 this is shocking . Recently Dyson v15 detect absolut kept cutting out ,again out of 2 year guarantee but less than 3 years old . Online reviews indicate that there is an inherent manufacturing fault in this machine and it’s very common . Do not buy this model ! I’ve now had to pay for replacement parts which no doubt will fail again . At over £600 I am enraged that this occurred and is fairly commonplace . Dyson isn’t what it used to be and I’ll avoiding future . Overpriced and relying on reputation

DPD picked device up over 3 weeks ago.
After numerious emails to the pathetic customer service, they have decided they dont know we're it is and we will have to continue waiting until they find it.
Terrible customer service last time we buy Dyson. Reading the other reviews this problem looks like its a reoccurring one. Sort it out!!
Dont buy as they dont support after sales

Bought a Dyson V15 directly from Dyson in November 2024 for £499.99. It now cuts out and pulses, and the guarantee ends on 13 Nov. I waited two weeks for a repair that never happened, and I've now been given a collection on 12 Nov, a day before the guarantee expires, which means waiting another two weeks. I asked in writing for confirmation that Dyson would replace the machine if that collection is missed or delayed past the guarantee date. The chat agent said he could not make any commitment about a replacement, said it was outside his authority, and gave me no email address or escalation route other than a supervisor callback, which I'd already said I didn't want. I've now spent hours in chats and calls without any commitment. For a £500 machine, this is poor customer service

Ordered Dyson Airsmooth™ Styling Brush (Ceramic Pink/Rose Gold), to be delivered by DPD on a named day. Two days before the delivery was scheduled, bright sparks at DPD sent the order back to Dyson, with no attempt to deliver to me. Neither Dyson nor DPD alerted me of this change. Dyson Customer Support have promised to ‘investigate’, in around five working days. The tracking link shows no updates since 29 October. I cannot get any information about my order and its whereabouts. Refund is also not viable at this stage.
For the prices they charge, Dyson should be ashamed of the service offered.

I am extremely frustrated and disappointed with Dyson. I never expected to have such a terrible experience with a company I have trusted for years. On 6 September, I placed an order with Dyson worth £843.96 (Dyson V16 Piston Animal Submarine wet and dry vacuum) choosing next-day delivery. However, my order was delayed, and when it finally arrived, Dyson had sent me the wrong product (a Hair dryer) instead of the wet and dry vacuum. I contacted Dyson’s customer service team to explain the situation, and two exchange orders were created for the replacements, however, despite all of this, I still haven’t received the correct product or my refund back. Since then, I have contacted Dyson SIX TIMES, trying to get this issue resolved. Every single time, I have had to explain the entire situation from the beginning, provide photographic evidence again, and repeat everything that had already been discussed during previous conversations. Yet, not a single person has been able to resolve my case or even provide a clear explanation of what is happening. What makes this situation even more frustrating is that, during one of these conversations, Dyson claimed that Royal Mail delivered my order, but yes, a parcel was delivered, but IT WAS THE WRONG PRODUCT! I tried to explaining this several times and provided photos to prove it. Instead of properly looking into the issue, I was made to feel as though they were questioning my honesty, almost as if they thought I was lying about the situation. I find this completely disrespectful and unacceptable, especially considering that I am the customer who has been left without the product I paid for and without my money. To make matters worse, despite contacting Dyson repeatedly and explaining the situation in detail, Dyson refused to authorise my refund, without giving me a clear or reasonable explanation as to why. It is now November, almost two months since I placed my order on 6 September, and I STILL DON’T HAVE MY REFUND BACK. O honestly cannot understand how a company like Dyson can allow something like this to happen. Their customer service has been extremely disappointing, disorganised and completely unhelpful. After six separate contacts, nobody was able to take responsibility or offer a proper solution. It is unacceptable that a customer has to spend so much time and energy chasing a company just to receive what they have already paid for. The whole customer service process is also extremely unclear and frustrating. It feels as though there is no proper communication between departments and no record of previous conversations, as I have been forced to explain everything again and again. Even after providing evidence, I still haven’t received any meaningful support or resolution. What makes this experience particularly disappointing is that I was a loyal Dyson customer. I genuinely loved their products and, more importantly, I believed Dyson was a reliable company that cared about its customers and could be trusted. I could have chosen any other brand, but I specifically chose Dyson because of the trust I had in the company and my previous positive experiences with its products. Unfortunately, this experience has completely changed the way I see the brand. It is incredibly disappointing to realise that a company I once trusted so much can treat a customer this way. I expected much better from Dyson, especially considering its reputation and premium prices. Almost two months, six contacts with customer service, two unsuccessful exchange orders, countless explanations and photos provided, and I still don’t have a solution and no refund. The entire experience has been exhausting, stressful and incredibly frustrating, and at this point, it feels like it will never end. I am not asking for anything unreasonable. I simply want my £843.96 back for a product Dyson has failed to supply correctly. I’m deeply disappointed with Dyson, not only because of the original mistake, but because of the complete lack of responsibility, transparency and respect shown throughout this entire process.

**Outstanding Customer Service – Thank You, Dyson!**

I recently experienced a fault with my Dyson V15 Total Clean vacuum cleaner, purchased in March 2024. Given Dyson's reputation, I was disappointed that the machine had developed a fault. After raising my concerns, my complaint was passed to Dyson's Executive Office, where their team provided exceptional customer care.

They listened, took my concerns seriously and went above and beyond to resolve the issue.

What impressed me most was the personal attention and follow-up to ensure everything had gone smoothly.

**A huge thank you to Nick and Maria** for their professionalism, kindness and genuine commitment to customer satisfaction.

What started as a disappointing experience has completely restored my confidence in Dyson.

Excellent customer service deserves recognition, and I'm very grateful for the way Dyson handled my complaint.

**Well done, Dyson – five-star customer care!**

Nigel Searles

Faulty hoover collected 8 days ago by Dyson’s courier. They still have not received it and therefore cannot give me a timescale for repair. They will not issue a replacement or refund until it has been received and could not offer any solution in the meantime.
Do not buy Dyson!

My Airstrait was delivered late. When I got it I was excited to use it straightaway. It turned my hair frizzy and burnt my shoulders.
I immediately went online to start the returns process. This is not possible on their returns section of the website!! I had to start an online chat which just kept directing me back to the returns part of the website. Eventually I got a person rather than the bot.
I was advised that I would receive a QR code to show the post office and that once Dyson receive my item I would have to wait 14 working days for them to process my refund! I was advised by Akash that I would receive my QR code within 24 hours. After this time had passed I went back to the chat and was told that it would in fact take up to 5 working days for them to manage to send a QR code to begin my returns process. This means I am going to be out of pocket for this costly item for almost 1 month!!!
This is totally unacceptable. The product is not at all suitable as it burns my shoulders. Avoid Dyson at all costs. They sell expensive products and offer very poor customer service.
Update - 3 "customer service" advisors have insisted they are generating a QR code. Today a 4th spent 20 minutes telling me they were also generating a code. Then completely changed her tune and told me that it is not possible to generate a QR code for my postcode!!! Apparently, I now have to wait to receive an email to arrange collection. Naturally, it will take them at least 48 hours to send the email!!

I dont understand why Dyson has so much negatve reviews, the happy ones never put a review I guess lol

I am so happy with my vacuum cleaner V8 I guess and air straight & air wrap

3 of the products are suberb, now planing the one for cleaning the air of the room, when my savings are done I will get that too

Thanks to the person (as far as Ive heard he is an engineer) who created this brand.

i have a dyson absolute s11 v7 and i love it ,i maintain it myself ,i have replaced the battery and the filters so i know how easy it is to look after this machine.
i need a new brush head for carpets ..i just need the roller ,to replace the whole fitting i think is so wasteful and i would have thought this was pretty simple ...not so .one dyson chat bot says they don't sell them, the next chat bot says they do but they haven't got any but try these sellers ......think again every one i buy does either not fit or is not even for my model ......so what do i do ,buy the whole brush head for a fortune or perhaps its time to buy a vacuum from some other maker ....one thing i would suggest is ,don't recommend a site that is supposed to be selling dyson parts when they don't ..such a shame i loved my dyson and this type of outcome is not like dyson at all ...

Have just bought a Dyson V12 Slim to replace a very old hoover. Have been looking at these types of vacuums for ages but the price was a lot. Managed to get this in the sale. Just trying to get to grips with all the attachments and how to use it. A lot lighter than my other stand up hoover. I needed something that would be light so that when my arthritis is worse I will still be able to do the hoovering. This is very light, easy to use. Havent placed it on the wall but comes with a bracket to do this. But it is small enough to place in a cupboard as you can charge the battery attached to the vacuum. Dyson very helpful with sending emails that have useful videos on how to use and how to clean. As this is slim version it needs emptying quite quickly but that is easy to do as well. I knew it had a smaller area to catch the dirt but it was the lightness I was going for. The colour is great too. Dyson is always my go to for hoovers

Absolutely apalling service called help assistance service in 29/9 to resolve connection issues with Dyson Fan, initially very helpful, video chat to see fan and try to sort issue, agent unable to sort it.
Escalated the issue to Technical services wji would email/call within 3/5 days?
Now 31/10 and nothing, no contact at all after 30 days totally unacceptable very poor service will not recommending Dyson after this terrible after sales service.

ZERO STARS
I am writing to formally log a dispute regarding my headphones, which were collected by your designated courier (DPD) on 21 October 2026. Despite initiating this return on 9 October 2026, I faced numerous delays and received no automated tracking updates, requiring me to repeatedly contact your helpline to arrange the collection.
I hold photographic proof of the DPD return slip confirming that my property was successfully handed over TO INCLUDE YOUR EMAIL OF RECEIVING and is now in your possession.
Since the collection on 21 October 2026, Dyson has failed to provide any updates, and my extensive subsequent emails have been entirely ignored.

This letter serves as formal notice that you are currently retaining my property without my consent. I require Dyson to either send a brand new headphones to or issue a full refund for their value within 14 days of the date of this letter.
If this matter is not resolved by 13 November 2026, I will initiate legal proceedings against Dyson Limited in the Small Claims Court without further notice. I will claim the full monetary value of the headphones, interest, and the reimbursement of all court fees.
I expect to hear from you within 14 days confirming that a refund or return has been processed.

Extremely poor customer service, fobs you off repeatedly. Makes promises then fob you off

Extremely disappointing customer service – avoid ordering directly from Dyson

I am extremely disappointed with my experience ordering directly from Dyson.

I placed an order on their website expecting next-day delivery. However, 2–3 days passed and nothing arrived. I then had to contact Dyson myself, only to be told that the item was actually out of stock – despite it still being advertised as in stock on their website!

To make matters worse, I am now having to chase them for my refund. After waiting five working days, I contacted them again, only to discover that the refund hadn't even been processed. This is now the second time I've had to get in touch about something that should have been dealt with automatically.

The entire experience has been a complete waste of time and incredibly frustrating. Not only was I let down by the delivery, but the lack of communication, misleading stock information and failure to process my refund promptly have made things even worse.

For a company like Dyson, I expected a much higher standard of service. Instead, I've had to chase them at every stage just to get what should be a straightforward order and refund resolved.

Very poor customer service. I certainly wouldn't recommend ordering directly from Dyson based on this experience.

Bought the dyson camera jet toothbrush. What a waste of money. Overly complicated and restrictive. Have to deep clean the unit after every use, don't get it too wet, wipe it dry before docking. Only a pea size spot of non foaming toothpaste and mouthwash can be used. The jet works some times but flossing with regular flossing tool much better. This is the result of putting gen z marketing muppets in a room to invent a solution to a nonexistent problem. It sounds innovative but in reality doesn't fix any problems. Normal electric brush n flossing tools, quicker, cheaper and better result. Dyson needs to focus on finding real solutions to real problems as they have historically done.

I returned two items to Dyson and received email confirmations for both. One was refunded. The other, which Dyson’s own email says has been received and is being refunded, has not been.

I spoke to an advisor today. First I was told the second parcel had not reached the warehouse. When I pointed to Dyson’s email saying it had, I was told those emails can be sent when the courier scans the drop-off. That does not match the wording of the email. I asked several times when I would get my money back and was only told to “rest assured”. I never got a date or a named person who owns the problem.

The chat also made me repeat my details to a bot before reaching a person, and I was asked for proof of postage even though the return was made through Dyson’s own process. Over 10 days is too long to wait for a refund of this size. I would like a straight answer on timing and a refund paid.

Date of experience: 29/10/2026

If i give this product 0 stars i would, within 2 months of purchasing the toothbrush no longer charges and will need a new part, i have told Dyson that it will be going in the bin and i will go back to using my sonicare which by the way cleans just as good. Please do not waste your hard earned money on this product its not worth the hassle.

Have all the Dyson hair appliances - the corralle hair straightener doesn’t hold charge after minimal use - contacted Dyson customer service and they wanted £99 which is a third of the price we paid for a replacement battery repair. Appalling service and policy considering then brand and cost of product - sorry transitioning to shark products instead - disgusting policy’s for the big name - searched online it is a known fault change your design

Abysmal customer service. One star would be too high a rating.

Don’t buy Dyson unless you want to be treated with contempt.