Official Manchester City Online Store Reviews 

18,962
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 4,704 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional quality of the items purchased and the extremely fast shipping times to international locations. Shoppers also find the online ordering process very easy to navigate and truly appreciate the beautiful and secure packaging used for delivery. Some reviewers were not happy with occasional delivery delays and issues where carriers returned packages unexpectedly. Other people mentioned frustrating problems with unexpected extra costs such as high import duties, alongside complaints regarding products arriving with defects or featuring inaccurate sizing charts that did not fit properly.

What people talk about most

Product

Customers report general satisfaction with the product quality and merchandise available online. Reviewers... See more

Delivery service

Users describe positive interactions with delivery service, highlighting that items arrive promptly and in... See more

Quality

Clients share positive opinions on quality, highlighting great merchandise and excellent materials. Reviewers... See more

Order

People report ambiguous experiences with order processes, as opinions are divided. Many customers found the... See more

Price

Reviewers express mixed feelings regarding pricing, with some consumers praising the amazing sale prices and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Delivery service price vs speed considering im in Australia great. Product quality vs price if its at RRP May not be worth it unless your big Man City fan or Manchester born and bread.

Company replied

Rated 4 out of 5 stars

This review has been edited. Our shirts were delivered to the wrong address, but contact with the Man City shop regarding this was positive. Regardless, the individual to whom these were delivered dro... See more

Company replied

Rated 4 out of 5 stars

My order was great, except it took longer to arrive than expected (missed my birthday) and I ordered 2 of one item by mistake. No doubt the last thing was on me, but it wasn’t obvious to me - maybe s... See more

Company replied

Rated 4 out of 5 stars

Super quick processing/shipping to the US. The did however leave off my apartment number on the shipping label, even though it was included on the order confirmation, I was able to clear it up with UP... See more

Company replied


Company details

  1. Soccer Store

About Official Manchester City Online Store

Written by the company

Welcome to the Manchester City Online Store, your official store for Manchester City Football Club team merchandise.

The official Manchester City Online Store is operated by stichd, a member of the PUMA group and an internationally recognised, licensed merchandise partner. Being a PUMA company, our close relationship with sports enables us to be the first to deliver you the very latest official licensed products, including special editions and exclusive products not available anywhere else. At stichd sportsmerchandising, we design, develop, and distribute licensed sports merchandise worldwide.

When ordering from the official Man City store, you’re ordering directly from the club. As a fan, this gives you the guarantee you’re getting 100% official, licensed merchandise every time.

Contact info

4.2

Great

TrustScore 4 out of 5

19K reviews

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4.2

All reviews

(18,962)

4,975 reviews in the last 12 months

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Rated 5 out of 5 stars

A Great Delivery Overall

The delivery was fast, the product was delivered just fine, a tip for improvement, maybe make the Junior Jersey name and number a bit smaller because it looks kinda of strange with the grown up number and name. Overall, a great delivery.

28 August 2026
Rated 4 out of 5 stars

It’s a lovely shirt

It’s a lovely shirt, we are happy with them. DPD said it would be delivered on Thursday which I was happy with as had an appointment on Wednesday. They tried to deliver on Wednesday! Then they took it to a DPD pickup shop which is about a mile away! I had to get my friend to go as I cannot walk too well at moment as I have injured my back. I have them now but expected them to try again.

28 August 2026
Rated 3 out of 5 stars

No order confirmation received

I ordered an item but never received an email confirmation and as it came from my bank account under a different name I had to phone after a couple of days to confirm if it had gone through correctly and was then given my order number

28 August 2026
Rated 5 out of 5 stars

Great prices

Great prices on last seasons gear. And loads of choice on new stuff too. Useful when you have a city mad 8 year old!

28 August 2026
Rated 1 out of 5 stars

The service of the courier company that…

The service of the courier company that you use to move my delivery is below the expected standards. I still haven’t received my order yet even though I had cleared duties and taxes within the allocated time but they are giving me the run around about the delivery date

28 August 2026

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