Joanne

So far so good 😊

Great flights all on time great service

So far so good
Really pleased with this product - simple to use

Third complaint on trustpilot for this company 😩

Please take time to read previous two complaints all related to same problem - TRYING TO GET MONEY OWED TO ME !

This started weeks & weeks ago for a very small amount £53 ! Promised & assured more than once this money would be refunded & even after making a priority- all nonsense - well another week gone by and still no refund so I emailed AGAIN - apparently now the excuse is they cannot refund it into the account they have been taking the direct debits from for the past 2 years ( my business account ) and I need to supply a different account ???!!
But nobody had been in touch to tell me this until I chased it yet again!!

Please take time to read other trustpilot complaints on Valda energy as they amount to 25% off all reviews !! & some companies are trying to get back much larger amounts !

Trouble is this company doesn’t care abit about its customers just wants to take money for energy not used !

Excepted immediately 3 years ago ,
Cheap money repayments made on time

NOT FAIR !!

This is my second complaint about this company on Trustpilot

It’s perfectly ok for them to over estimate your usage every single month and take money for what you haven’t used - BUT - when you cease trading and want any money back that they owe you ( no matter how small ) your in for a fight !!
Ceased trading end October- after several phone calls (queues) & emails which even state my refund will be 10-14 days - still nothing ! Another call to be advised my refund had been rejected 3 weeks ago ? No body got in touch so when I called AGAIN was told they didn’t know why it had been rejected ? And today told it has been raised again but will take at least 18 days now because of Christmas?! All excuse after excuse - they owe me £53 but I ain’t giving up - ITS MY MONEY - if they don’t want to pay it back then they shouldn’t take it in the first place -

Hateful company
Please do your homework before agreeing to their demands I’ve paid these licences for 20 odd years and now ceased trading - I have phoned and emailed this information but apparently I haven’t closed in line with their entrapment policy - STAY AWAY IF LEGALLY POSSIBLE

Unfortunately I’m disappointed with the salesman (cold caller ) who told me I wasn’t tied into a contact with previous supplier when I was? but Takepayments have honoured the terminal rental until contract ends plus I did ask him what happens if I have to close down before 18 month contract period & his reply was you just cancel - THIS IS NOT THE CASE SO PLEASE MAKE SURE YOU HAVE EVERY SITUATION COVERED IN WRITING as I am closing down my business but remain tied in with takepayments for the duration of the contract -

WARNING ‼️

I have been talked into moving to this supplier without being told I will have to pay OVER estimated usage aswell as energy used !

BEWARE BEFORE SIGNING UP

Business is tough enough & these companies just make up their rules up as they go along …. Bring back the old MEB on the high street

Awful experience with this company when you’ve got a change of use/circumstances

Changed a property from commercial to domestic nearly a year ago and smartest energy still have not sorted out the transfer …. Kept in phone queues for hours & no email replies- BE WARNED ! No one has ever got back to me - just keep issuing bill after bill when no gas was even being supplied during 6 month refurbishment

Started using The Hut recently - great prices , service been perfect 👍

Exactly the product I wanted , £25 cheaper
Great communication & prompt delivery

Delivered overnight excellent service highly recommend