I have made numerous phone call to Valda Energy and had nothing but trouble, hitting dead ends and being sent round in circles. Today, finally! I will hopefully get resolution with Mechaya.... See more
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Review summary
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I had a really positive experience with Sasha at Valda energy today. She was so friendly, helpful and patient, and took the time to properly look into the problem I was having. She explained everythin... See more
Company replied
So far the experience I've had with this company has been excellent. Today I had a query and spoke to Thuli who was most helpful and patient with my tech incompetence! Customer service is quick and ea... See more
Company replied
Today i spoke with Roxanne who helped me raise a ticket for a refund. She was very kind and helpful and followed all the security protocols which makes me feel like my account and information is safe.... See more
Company replied
Company details
About Valda Energy
Written by the company
We are a leading OFGEM-licensed energy specialist for businesses across Great Britain, with over 25 years of experience across our senior team.
At Valda Energy, we are committed to providing our customers with a simple, secure and competitive energy supply, backed by innovative technology, accurate billing and first-class customer service.
Contact info
11 Talisman Business Centre, OX26 6HR, Bicester, United Kingdom
- 03303904510
- valdaenergy.com
4.3
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
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she was a very nice n kind person
she was a very nice n kind person
good customer service
nice speach
her name was trisha
5 September 2026
Unprompted review
Renewed my energy contract today…
Renewed my energy contract today through Melissa, a great smooth and efficient service, knowledgable and thorough
Thank you :)
4 September 2026
Unprompted review
On the few occasions where I’ve called…
On the few occasions where I’ve called up they have been so helpful , this time I spoke to lakshmi kanth and he sorted my issue in no time
4 September 2026
Unprompted review
DO NOT GIVE THIS ENERGY PROVIDER YOUR…
DO NOT GIVE THIS ENERGY PROVIDER YOUR BUSINESS!!
I have never dealt with a company that is so incompetent and so hard to deal with. They didn't use our meter readings from our last supplier, have got our address details wrong and despite emails and phone calls these remain wrong which has led to a problem with our billing and a bill that they say we owe for £2400. I requested that our account be paused while they look at the billing problems but they have gone ahead and taken the money from our account.
The customer service team is the worst I've ever experienced and is unable to resolve even the simplest of issues. Avoid at all costs!!
4 September 2026
Unprompted review
Hayden was very helpful and got me a…
Hayden was very helpful and got me a good rate when changing suppliers . Thank you!
4 September 2026
Unprompted review
Thank you Roxanne for my invoice.
4 September 2026
Unprompted review
Worst company ever
Worst company ever! Took me 3 months to reach someone after sending all my details of moving out of premises for end of tenancy. For a lady called Roxanne who was lovley and actually did her job of closing my account. I paid off my final bill after she deducted extra bills that wasn’t mine after I’d moved out and charges! All sorted . However now I’m getting emails with my name on for bills even though I’m no longer at the premises and my account is closed!
4 September 2026
Unprompted review
Thank you for your help.
3 September 2026
Unprompted review
Reply from Valda Energy
Thank you for your review.
We're pleased to hear that you had a positive experience at Valda. Thank you for taking the time to leave us a review, we really appreciate your feedback.
If you have any questions or need assistance in the future, please feel free to get in touch.
Kind regards,
Sabrina
change of direct debit
short hold - once answered the service received from Thuli was excellent
3 September 2026
Unprompted review
Reply from Valda Energy
Thank you for your review.
We're sorry to hear that you had experience a short wait time, but we're glad to hear that Thuli was able to assist you with your query. Thank you for taking the time to leave us a review, we really appreciate your feedback.
If you have any questions or need assistance in the future, please feel free to get in touch.
Kind regards,
Sabrina
Thuli was extremely helpful
3 September 2026
Unprompted review
Reply from Valda Energy
Thank you for sharing your experience with us.
We're glad to hear that Thuli was able to assist you with your query. Thank you for taking the time to leave us a review, we really appreciate your feedback.
If you have any questions or need assistance in the future, please feel free to get in touch.
Kind regards,
Sabrina
I had a conversation with a Walda…
I had a conversation with a Walda Energy employee. Very good customer service ever
Thank you, Ms. Thuli.
3 September 2026
Unprompted review
Reply from Valda Energy
Thank you for sharing your feedback with us.
We're glad to hear that our colleague, Thuli was able to support you with your query. Thank you for taking the time to leave us a review, we really appreciate your feedback.
If you have any questions or need assistance in the future, please feel free to get in touch.
Kind regards,
Sabrina
Satisfied with Customer Service
Nikeera's Customer Service was great and professional.
Resolved my query speedily.
3 September 2026
Unprompted review
Reply from Valda Energy
Thank you for sharing your feedback with us.
We're glad to hear that Nikeera was able to provide you great service and and able to resolve your query. Thank you for taking the time to leave us a review, we really appreciate your feedback.
If you have any questions or need assistance in the future, please feel free to get in touch.
Kind regards,
Sabrina
Tank you for direct debit noawelle
Tank you for direct debit noawelle
3 September 2026
Unprompted review
Reply from Valda Energy
Thank you for your review.
We're pleased to hear that Noawelle was able to support you with your direct debit details. Thank you for taking the time to leave us a review, we really appreciate your feedback.
If you have any questions or need assistance in the future, please feel free to get in touch.
Kind regards,
Sabrina
Thought Linda was very patient during…
Thought Linda was very patient during the call as the reception is very poor round here. Completed my problem without a hitch. Love;ly.
3 September 2026
Unprompted review
Reply from Valda Energy
Thank you for sharing your experience with us.
We're pleased to hear that Linda was able to assist and resolve your query you raised with us. Thank you for taking the time to leave us a review, we really appreciate your feedback.
If you have any questions or need assistance in the future, please feel free to get in touch.
Kind regards,
Sabrina
Thank you Mechaya for the amazing…
Thank you Mechaya for the amazing support. She help me with my payment plan ! The best
3 September 2026
Unprompted review
Reply from Valda Energy
Thank you for sharing your feedback with us.
We're pleased to hear that Mechaya was able to assist you with your payment plan. Thank you for taking the time to leave us a review, we really appreciate your feedback.
If you have any questions or need assistance in the future, please feel free to get in touch.
Kind regards,
Sabrina
Reply from Valda Energy
Thank you for your review.
We're pleased to hear that Ruby was ablet to assist you with your query. Thank you for taking the time to leave us a review, we really appreciate your feedback.
If you have any questions or need assistance in the future, please feel free to get in touch.
Kind regards,
Sabrina
all my queries were answered and…
all my queries were answered and Mechaya went above and beyond
3 September 2026
Unprompted review
Reply from Valda Energy
Thank you for your review.
We're pleased to hear that Mechaya was able to assist you with your queries. Thank you for taking the time to leave us a review, we really appreciate your feedback.
If you have any questions or need assistance in the future, please feel free to get in touch.
Kind regards,
Sabrina
I call Calder energy spoked to nikeela…
I call Calder energy spoked to nikeela how has assisted me to make payment
2 September 2026
Unprompted review
Reply from Valda Energy
Thank you for your review.
We're pleased to hear that Nikeera was able to assist you with your payments. Thank you for taking the time to leave us a review, we really appreciate your feedback.
If you have any questions or need assistance in the future, please feel free to get in touch.
Kind regards,
Sabrina
Nikeera was very helpful
Call up to valda energy today and i spoke to Nikeera who has assist regards to updating my email address and summitting all of my meter reading . She is very patiently and giving so me all details for the information.
2 September 2026
Unprompted review
Reply from Valda Energy
Thank you for sharing your experience with us.
We're pleased to hear that Nikeera was able to assist in updating all your details for your account and the submission of your meter reading. Thank you for taking the time to leave us a review, we really appreciate your feedback.
If you have any questions or need assistance in the future, please feel free to get in touch.
Kind regards,
Sabrina
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