PETER

The actual delivery team were excellent. The process worked well but they found an earlier delivery date due to a cancellation, sent me an email to confirm, I don’t sit at my computer all day and when I confirmed they failed to turn up as by that time they had gone home. The planner should have phone me right away. We sat all day for nothing. I complained and next fray on time they did an excellent job.

We phoned and it rang for some 25 minutes. Why dont you take our number and call back, your choice of music becomes annoying.

Product arrived as planned but you send too many reminders!

Talked to a human, smooth process.

You offer a collection service but do not provide the label?

The 4 Stars are not related to Naturetrek, in fact I would issue 10 stars for managing a unique logistical issue in such a remote place like Longyearbyen. The SAS pilots strike added 5 more days to our trip that impacted other personal arrangements.

The Naturetrek Team was helpful in every way with regular briefings to us all in a logical and friendly manner. They were very professional leaving us confident that we were being cared for.
Their knowledge of the birds, wildlife and plants was excellent and always ready to advise. They went the extra mile to sort out missing luggage as well as ensuring we all boarded the return flights etc.

This was our 4th trip with Naturetrek and we have since booked a 5th which must reflect our satisfaction.

Your service stinks. You send a message delivery between 7:06 & 8:06, I watched you van come, Binder got out, came to front door, did not ring bell then returned to his van and was about to drive off. Oh he said “It is very early you must be sleeping, I did not want to disturb” I will come at 10am. In between we got a message from DPD “oh we missed you, will come on 21st”. This is a repeat of the fiasco mid July where your people lie they come to deliver! Are they on a bonus how many doors they go to yet fail to deliver. Your messaging system is one way, us customers are frustrated.

We have used Travelbag for over 10 years and the nature of our arrangements we required a personalised service as we travel all over the world. In the past two Agents did OK but often they were slow in responding or not available. A UK based person Mark Hughes made contact and vigorously worked through a complex plan and made significant savings for us. Mark was very responsive and that is why we have given 5 stars. We hope this service will be maintained.

Made positive recommendations to solve my particular need. Responsive email and good to talk to a real person. Installation was done on time and quickly. Excellent service.

I selected the FenixTorch model TK75 to take on birding trips to photograph owls etc at night. The TK75 is well engineered and certainly produces a very bright light; claimed to be 4,000 lumens. However, I have investigated LED torches and now find that one LED can only produce up to around 1,000 lumens. Since the TK74 has four LEDs it seems that the Fenix claim of 4,000 lumens is actually only 4x1000 lumens and thus a misrepresentation of the specification. The TK75 is stated as a light intensity is 4,000 rather than 4x1000 lumens which means it is actually only 1000 lumens but with a larger spread of light but not 4,000 lumens intensity. The batteries and associated charge are about 66% of the price of the standalone torch so this is a serious investment for the private user. I hope it give me a long service.

We travel the world, mainly on business class, plan and pay many months in advance. I would have rated them 4.5 Stars and perhaps 5 Stars but for some minor issues. When flight times have changed I should have been notified immediately. Andrew Sutton gives us a personal and excellent service but as he is increasingly involved in management issues there appears to be no one (who is informed) to pick up urgent requests.