I would not buy from them again.
After over 2 weeks of going backwards and forward I am no closer to an acceptable resolution. I basically have a product that has been used 5 times and then put in storage. I went to had it and it’s completely dead. No amount of recharging will make it work. I am really disappointed as I chose B&O as I thought the engineering and components would be far superior. Customer service offered me a 10% discount on another pair of ear buds. I can get 30% from a Independant retailer. I would not recommend this company’s products based on my experience.
Ticket numbers 1550362 / 1552629
This company really miss the whole point. It’s like they are have a scripted reply, and can’t deviate at all from that. There is no mitigating circumstances. It’s pretty poor.
Reply from Bang & Olufsen