Shift Reviews 

Jonathon provided excellent service with my IKEA Shift delivery. He was friendly, polite, and professional throughout. He handled everything with care, arrived on time, and made the whole delivery process smooth and stress-free. A great experience, thank you, Jonathon!

Lads were helpful did a great job.

Service was excellent, great delivery, and within the delivery window. I will definitely use the service again. Also our delivery guys were extremely polite and strong. Excellent

This is clearly a rubbish company and IKEA should not associate itself with it. I bought an IKEA worktop to be picked up at their depot in Whitechapel. Then I got a message that they couldn't accommodate it there and would do a free home delivery which I tried to register for at which stage they said I was not in their delivery area (I'm in inner London) which suggests that's just a way of avoiding the expense to them. The phone number they give is 0800 123 4567 - which, of course, does not exist and the chat service does not exist either! Can't be bothered to email them on the basis of this. Bunch of crooks.

I would not recommend using SHIFT.
We paid for next day delivery, which did not happen.
Aside from IKEA staff knowing very little about this company , their website is not fit for purpose and their customer services are uncaring.
The driver did not keep in touch, and lied about traffic and pick up times from the IKEA store.
The back of their truck was a disgrace. Items all bundled in, on top of each other. Regardless of where the were fragile or not.
I am suprised that an organisation like IKEA would associate with such a poor delivery company. I would not use IKEA again if it meant needing to use SHIFT.
I have written a complaint to IKEA. Let's see where that leads...

Called ahead, confirmed all items, delivered without issue. Would use again.

Unbelievable price for a large sofa delivered the next day. The delivery driver called me when he was on the way and was really nice and friendly. He also helped me take my old sofa out of the house before he left without me asking for help.

I would give negative stars if there was an option! Half of items not delivered. Six days late. The half delivered was dirty and damaged.

We ordered with a two day flexible delivery. This is day 5 and we only got half of the order. My husband and I had to take turns to wait for the order constantly each day, 10am to 10pm, bound to our apartment, because the window of delivery is very large and they never tell you in advance when they arrive. The email about one hour ahead notification is a lie. Half of the items that did arrive were dirty. Extremely disorganised service. Drivers shift the blame onto the invisible company. Our advice - contact IKEA directly and demand home delivery. Do not use Shift!

Exceptional service fantastic delivery drivers great communication would highly recommend thank you Nidaal & Drivers Mate

The sofa stained with dirty marks

Absolutely terrible service. I ordered an IKEA Click & Collect locker pickup, only to find out the day of pick up that there was no locker space and they would delivere instead. Since then, my delivery has been cancelled three times, and I still haven't received it.
There’s no phone number or customer helpline to speak to them, which makes the whole experience even more uncertain. I'm now considering cancelling my ikea order altogether and start again with another delivery option. Completely unreliable and a total waste of time.

Delivery arrived in estimated time frame and kept me updated when they were near. The guys helped by bringing in the boxes to my house which I really appreciated as I'm heavily pregnant. Would definitely use this service again!

Ordered stuff from ikea and then paid shift 25 quid for delivery. No communication and the number they leave for the driver no one picks up. Pathetic service and would be better off waiting for ikea to deliver. Do not know why ikea uses them. Still waiting….

The driver rang before delivery to give a delivery time. Asked where I wanted the sofa and positioned it exactly. Took care when lifting sofa through doors . Very personable .

I have received emails advisig me about my delivery , then telephone call to say the driver was on his way confirming expected time of delivery, then my boxes were placed in the appropriate room ready for setting up
Speedy ,and excellent customer service .

Very helpful driver, gave me the heads up he was on his way - service @ IKEA was confusing and no one seemed to really have a clue what to do, ended up writing 6 address stickers myself

I deeply regret paying for the Shift delivery upgrade. My item was collected from an IKEA located just 30 minutes away from my house on Thursday, June 25th at 11:18 AM, but it was not delivered until Sunday, June 28th.

The communication system is completely broken. On Thursday and Friday, the driver ignored all my calls. I tried using their order tracking page to get help, filling out the support form at least three times to report that the driver hadn't arrived. Each time, the site promised I would be contacted, but no one ever reached out. Their online help page is completely useless.

Thankfully, I found a customer service phone number in an email. On Saturday, I had to call support three separate times just to get things moving. After the third call, I received an email stating the item would be collected by 3 PM and that I would get a call 30 minutes before delivery. That call never happened, and the item simply showed up on Sunday at 14:20 out of nowhere.

I work from home, so a weekday delivery would have been completely fine for me. Instead, because of their useless automated support system and lack of communication, I was forced to stay inside all weekend hoping my package would arrive. I paid for convenience and ended up with a ruined weekend. I highly advise against using this service.

Lockers faulty and customer service goes to voicemail.

We arranged delivery from Ikea, the brought half the sofa inside and left the other half wedged in the doorway for us to sort ourselves. Not impressed