Exceptional company. I am delighted with the 0% options purchasing items for my impending wedding. It has allowed me to spread the cost rather than pay full amount upfront. Thank you. It is the third... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
V12finance helped me to purchase the products that I wanted. Particularly, there was an issue of missing delivery and it was very difficult to contact the seller. Without V12finance's prompt action, i... See more
First time I used this group. Impressed with process very quick and thorough. Checked credit details and quick decision. Application process easy to use. Everything sent through via email and not l... See more
Got accepted straight away. Very simple process. They don't bombard you with emails or phone calls. Once your accepted thats it. My loan was for dfs. So as soon I was accepted, I didnt hear anything e... See more
Company details
Written by the company
At V12 Retail Finance it's all about you. We're here to give you ways to pay for the things you love. Our range of finance helps you spread the cost.
Contact info
25-26 Neptune Court, CF24 5PJ, Cardiff, United Kingdom
- 02920468900
- customerservices@v12finance.com
- www.v12retailfinance.com
4.8
Excellent
44K reviews
Asks customers to review
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Good
My husband loves the mattress and says it has been the best purchase. However, I am still settling. Not sure what I need. But the mattress is very high quality. Thank you.
25 August 2026
I’ve always used V12 since being old…
I’ve always used V12 since being old enough to apply, never had a problem always pay back on time and it’s always fantastic to borrow money at 0% interest!
1 September 2026
The only thing that let you down for me…
The only thing that let you down for me was, a lack of a full explanation with regard to the finance, I wasn’t completely sure, how or what happens next!
As far as everything else is concerned yes!!! Very happy, quick delivery,I’ve also had the rims checked before I put them on my vehicle and was told they are perfectly balanced
1 September 2026
Tha great experiences lady who sold me a lovely ring had…
The lady who sold me a lovely ring had a lot of enthusiasm and pride in her job which we liked and she really new her trade she was very confident and had a lovely personality and very polite 😊
1 September 2026
Everything was sorted out at point of…
Everything was sorted out at point of purchase and I have been kept informed along the way
4 August 2026
Quick and straight forward to apply for…
Quick and straight forward to apply for . Easy direct debit payment.
1 September 2026
Easy application
Easy application, quick turnaround for eligibility confirmation. Helpful staff, great service
1 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from V12 Retail Finance Limited
Thanks for taking the time to post a review.
We can see that your concerns have been raised to our Customer Resolutions team who will look into this further and get in touch.
We also have a V12 Retail Finance App, if you haven’t downloaded the app yet, you can find it in your app store - or just pop this link into your browser:
https://www.v12retailfinance.com/customer/apptopay
Team V12 Retail Finance
Good customer service.
1 September 2026
Simple easy transaction… I tried this…
Simple easy transaction… I tried this to get some credit on my name to help with credit score etc.. was great paid over few moths simple and easy
16 December 2025
Quick and Easy
1 September 2026
It help me get a bed that i need so…
It help me get a bed that i need so much and i thank you so much for your help it mean a lot to me thankyou excellent
1 September 2026
The recent webinar I attended was…
The recent webinar I attended was extremely helpful and informative. I have a follow-up appointment with V12.
1 September 2026
I was struggling to sign into my…
I was struggling to sign into my account and the lady was very pleasant and helpful with me until I was able to sign in she was amazing
Mandy kanyi
1 September 2026
Staff were very helpful
1 September 2026
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