United Kingdom
Review of LK Bennett
After countless emails to customer service,forget trying to telephone them they are not taking calls, I am more than £300 out of pocket. Having been really happy with lk bennet over the years I am now extremely upset that they can take your money and not deliver the items. Legally I am not sure how to recuperate this money and it says their website is closing.
Review of Holland Cooper
As a loyal customer for many years I am now extremely disappointed in the after sales, tried to contact via email I received responses from their digital assistant and there it ends their customer service telephone contact is always busy with other customers and no option to leave a message, but when you email no one comes back
Reply from Holland Cooper
Thank you for your feedback and we are sorry to learn that you are not happy with your recent order from Holland Cooper and it has not met the standards that we are known for as a brand. We apologise for the disappointment and convenience this may have caused and appreciate your frustrations surrounding this.
Your feedback is really important to us as it enables us to improve the quality of the pieces that you love and the service that delivers them to you. We want you to feel like you can buy in confidence knowing you are receiving the experience that truly reflects us a brand. We have taken your comments on board and sent them to relevant departments for further consideration.
In the meantime, if you have emailed our Customer Care team, please be assured we will get back to you. We have received an unprecidented influx in emails/phonecalls and thank you for your patience.
Kind regards,
The Holland Cooper Team
Review of Sherborne
Great service and top quality would never go anywhere else
Review of Garden Trading
Great product and great customer service thank you
Reply from Garden Trading
We appreciate your positive feedback. We are happy you were pleased with our product and the customer service you experienced. Thank you!
Review of DPD UK
Review of Hicks & Brown
Review of DPD UK
Review of Nirvana Spa
Really absolutely dissatisfied having been a countrywide member for the past 18 years we now have to book online and can’t just turn up for a couple of hours impossible to get a short notice booking if I cancel my membership now I will lose thousands of accumulated points for spa visits which I just can’t use
Reply from Nirvana Spa
Hi Jayne, thank you for taking the time to leave us feedback. I'm sorry to hear that you're struggling to find availability on the day for a short notice booking. Our new online booking system allows members to easily book their spa days in advance online and guarantee a space. If you would like the opportunity to discuss your concerns please email danny.crossland@nirvanaspa.co.uk
Review of donaghys.co.uk
Review of donaghys.co.uk
Great nothing else will definitely return thank you
Review of MATCHES
Brilliant great service will definitely use again
Review of Animed
Review of Appliance City
100% and many thanks to waseem our delivery driver number 6 who went over and above his service and was so extremely helpful thank you
Reply from Appliance City
Hi Jayne, thank you for your great review and for taking the time to leave us your feedback. We are thrilled you were happy with the level of service you received from us and we hope to hear from you again in the future.
Review of PRC Direct
Thank you to Ash extremely courteous and helpful I would definitely recommend Prc direct