United Kingdom
Review of Conforama España
The Eastern European female member of staff with pink hair in the La Zenia Boulevard, Orihuela Costa, is extremely rude. Her attitude is appalling and her customer service skills are a disgrace. I have bought many products from Conforama but because of her I never will again shop there again.
Review of Habitium
Placed an order on the 7th April for a headboard. I received confirmation but nothing since regarding delivery. It states my order is still being prepared!? The order was placed 2 weeks ago!I They are happy to take my money then nothing. I have emailed for a delivery time but had no response. Disappointing customer service, delays and to not be kept updated of the progress.
Reply from Habitium
Dear Kate,
Thank you for your feedback. We understand your frustration about the delay and lack of updates on your order and appreciate you bringing this to our attention. We will review your case and check the current status with our fulfilment teams. Please note that we work with a number of distributors and manufacturers; while most orders are completed on time, occasional delays can occur, and improving delivery and communication remains a priority for us.
We will contact you by email shortly with an update. For transparency, we reply to all customer emails within an average of 4 business hours.
Kind regards,
Habitium
Review of Meroda Cosmetics
It's OK. More like a tinted moisturiser than a foundation. It gives minimal coverage and doesn't last on the skin. I thought I'd give it a try due to the marketing onslaught but I won't buy again.
Reply from Meroda Cosmetics
Thank you for your honest feedback! We’re truly sorry to hear that the foundation didn’t meet your expectations — our sincere apologies.
We understand that every skin type and preference is unique, and sometimes products may perform differently for each individual. If you’d like, please feel free to reach out to our customer service team via the Help widget on our website — we’d be happy to help you find something that suits you better.
Thank you again for sharing your experience — we truly value your input.
Review of MANGO
Este servicio al cliente de Mango es pésimo. Estoy muy descontento.
¡Me permitieron elegir estos artículos, hacer el pedido y luego cobrar mi dinero cuando no había existencias!
Para colmo, tengo que esperar días para que me reembolsen el dinero. Estoy indignado por el pésimo trato que dan a los clientes. Tienen que mejorar muchísimo
Review of Trusted Shops España
Este servicio al cliente de Mango es pésimo. Estoy muy descontento.
¡Me permitieron elegir estos artículos, hacer el pedido y luego cobrar mi dinero cuando no había existencias!
Para colmo, tengo que esperar días para que me reembolsen el dinero. Estoy indignado por el pésimo trato que dan a los clientes. Tienen que mejorar muchísimo
Review of Titan Travel
Yet again zero response to an email sent 12 days ago. It takes so long to get a written response from this company. Very poor.
Reply from Titan Travel
Hi Kate,
We are sorry you have not heard back from your email. If you could reach out to our Customer Service Team at customerservices@titantravel.co.uk or phone 01293 363204, our team will be able to assist you.
Kind regards
Nic
Titan Travel
Review of Temu
I received an email stating confirmation of each of the 7 items that I returned to their warehouse. They are now stating that they did not receive my items and are refusing to refund my money. I have complained, appealed and still they refuse. How can they do this when they have sent email confirmation from their warehouse that they received my return items. Bunch of liars and thieves.
Reply from Temu
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/NWGRVrrOSMA. We appreciate you giving us another chance to serve you. Best wishes, Temu Team
Review of Titan Travel
Very slow at responding to email enquiries. They made changes to my holiday. I emailed a week ago, followed up on that asking for a response but still no answer. If only they were as quick as they are at taking my money. Disappointing customer service.
Reply from Titan Travel
Hi Kate,
We're really sorry to hear this. We understand your frustration with the delay in our response to your email enquiries. We aim to provide prompt and efficient service to all our customers, and we apologise that your experience has not meet these expectations.
If you could please send an email through to customerservices@titantravel.co.uk, with your booking reference and contact details, our team will chase this up for you.
We do hope that we can restore your faith in us and that you have a great holiday.
Best Wishes,
Nick
Titan Travel
Review of Saga Holidays
UPDATE: emailed address given in reply, still no response!
Very slow at responding to email enquiries. They made changes to my holiday. I emailed a week ago, followed up on that asking for a response but still no answer. If only they were as quick as they are at taking my money. Disappointing customer service.
Reply from Saga Holidays
Hi Kate,
We're really sorry to hear this. We understand your frustration as we aim to provide prompt and efficient customer service. We apologise that your experience did not reflect this commitment. We value your feedback and will use it to improve our communication processes.
If you could please email over your contact and booking reference details to customerservices@sagatravelgroup.com, our team will contact you direct to address your concerns.
Best Wishes,
Deb
Saga Holidays
Review of Booking.com
Ease of booking and cancellation if required
Review of Temu
I placed an order on the 7th June, it did not arrive. There has been numerous communications and a refund was promised by email, see below, that a refund would be issued today,
30 Jun at 18:46
Dear Valued Customer,
Thank you for your patience while we investigate the issue you reported. We understand how frustrating it can be when your package does not arrive on time, and we apologize for any inconvenience this may have caused you.
Rest assured that we are actively working with our carrier to ensure timely delivery. If the tracking information is not updated until July 2, 2024, please feel free to contact us again. We would be happy to issue a refund for your order PO-186-15352017293433999 to your original payment method as a token of our appreciation for your patience.
Please note that you may keep the package free of charge as it does not need to be returned.
Thank you for your understanding and patience, and thank you for choosing our company.
Best regards,
Fiphie
Temu Customer Service Team
They are now palming me off with standard responses regarding my account being refunded. Appalling customer service from Temu. I will never use them again.
Reply from Temu
Hello, thank you for your feedback! Please allow 5-14 business days for your refund to appear back on your payment method depending on the processing time of your financial institution. If you don't see your refund in 7 business days, please feel free to reach out to us again through Temu.com or Temu app live chat. Customer satisfaction is the most important to us and we would be happy to assist with any other questions or concerns you may have. Best wishes, Temu team
Review of Olin Store
Trying to watch the Euros and the signal is appalling. It's impossible to watch a game as it keeps buffering. So annoying.
Reply from Olin Store
Hello, Kate, a couple of days ago, we suffered a small fall that lasted a couple of hours but that is now resolved. She apologizes for the inconvenience.
Review of Temu
Several items were missing from my order. I reported that and requested a refund. Temu said items had been shipped and refused to refund. Daylight robbery.
Reply from Temu
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/NWGRVrrOSMA. We appreciate you giving us another chance to serve you. Best wishes, Temu Team
Review of QVC UK
9 days after placing the order and I still haven't received my items.
Review of Back Market - United Kingdom
Now been offered a paltry £30 for the wrong phone and invoice being sent. They must employ sight impaired staff as stated everywhere was dual SIM phone but some idiot still sent out a single SIM phone. First and last time using this company. Would not recommend to anyone
Review of Back Market - United Kingdom
I've been offered an insulting £10 compensation for being sent an incorrect invoice and the wrong phone. Very poor customer service.
Review of Back Market - United Kingdom
I paid extra for a dual SIM phone. I was sent a single SIM phone. Very disappointing customer service. First time using this company. Won't use again nor recommend.
Review of Direct Line - Business
I purchased the same policy with amendments. It didn't flag up on your system there are 2 policies at the same address.
Reply from Direct Line - Business
Hi Kate. We’re concerned to see this. Can you please contact us on 0345 303 1763, so we can look into this for you. Thanks, Alex
Opening hours:
• Monday to Friday 8am - 6pm
• Saturday 9am - 3pm
• Sunday Closed
Review of Staysure Expat Travel Insurance
Review of Freemans
Wasn't advised that my order was being sent in 2 separate deliveries, which was annoying.
Hermes was as appalling as ever. Despite stating a safe place where parcel was to be left, both times it was chucked on my front doorstep for anyone to help themselves to on the passing.
Freemans really needs to change from Hermes as it puts you off ordering.