John

Good app. Offers are misleading

Poor Service, Misleading information. They will not reply to my emails. I have had an account with them for 10 years and they have went downhill so much. I just just tried to close my account and even that is difficult. I can see by the other messages that they don't follow up on here either. That's a shame, i will need to look for another rental company.

Paying for membership gives me free delivery. But only two slots a week

Good prices but poor customer service. Tried the company twice now and both went wrong. But it's always the customers fault. Waiting 8 days and counting for replacements even though I paid postage twice. Chased it yesterday to say they are finished yet.

First order went well, Second order not so good.

over two months waiting for screws that were missing to hold top bar into wall support. Not a standard thing i can get myself. Trying to tell me they are out stock but im sure they are still selling new ones with these parts included. poor service.

I have paid for ao five star members and qualify for free deliveries.
They don't tell you that they only deliver in your area the same two days in a week, and its only free if you book a 24 hour slot. I couldn't be at home to get the delivery all day so i organised to deliver to my work.
I took the appliance home the next day and opened fridge to find a nice dent. The information on the returns policy has a selection of choices relevant to your return. But not one for damages!! They will only collect from the place they delivered it. So i guess i am living with the dent. They did take pictures when they dropped it off, i wonder if the packaging shows the dent?

I have returned your form. I have completed a online form. I have called you. To send a see through letter with under investigation is disgraceful. The property is under renovation. Empty. Unoccupied. Please stop harassing me.

Ordered a Jeep compass from Arnold Clark Perth. Click and collect from the Elgin Branch. I received a video of the car and all looked good. On arrival the car had over 20 marks all around the body work and a few scratches. The car had 10 miles on the clock, so brand new apart from they registered it. The Elgin garage said nothing to do with us but we will speak to Perth garage. They agreed to get it polished at a later date. 1/2 mile up the road the flat tyre sign came on. So on my hands and knees pumping up a tyre less than a mile away from the garage. New car day is not happening. I hoped it was just soft and needed some air. just contacted Perth garage to ask if they could organize my repair as its went down 4 days later again. They have just emailed me to say organise it yourself. They cant do it. Some customer service that .

Stressful time and no support. After my credit card being hacked and money transferred. My card was frozen. A replacement card came in the post. The letter said go to the cash machine and unlock pin. This did not work, I phoned up and they say my 30 year old password is wrong. they can not identify me. Post a copy of my passport. I have 5 accounts with you. Two apps. A finger print recognition. i can buy something and confirm security by logging into the app. Why is the proof of identity so old fashioned. An original paper copy of a utility bill required. We are all paperless now as asked by the banks. I can not make a complaint as my account is frozen. I have to cancel a hire car collection in Germany next week as i have not got a credit card. Virgin don't seem to be willing to help

Date of experience: 18 September 2023

UPDATE:
Another 2 attempts on phone a Hour on hold each time., i have sent another three emails. The auto response says 5 days. This is nearly two months, Stressful, but by the amount of 1 stars on here i am not alone. please start a zero star review. Very strategic reply but my three emails are to the complaints department and as I said there auto response says that they will respond and this is 2 months.

Stressful time and no support. After my credit card being hacked and money transferred. My card was frozen. A replacement card came in the post. The letter said go to the cash machine and unlock pin. This did not work, I phoned up and they say my 30 year old password is wrong. they can not identify me. Post a copy of my passport. I have 5 accounts with you. Two apps. A finger print recognition. i can buy something and confirm security by logging into the app. Why is the proof of identity so old fashioned. An original paper copy of a utility bill required. We are all paperless now as asked by the banks. I can not make a complaint as my account is frozen. I have to cancel a hire car collection in Germany next week as i have not got a credit card. Virgin don't seem to be willing to help

Sent in my prescription and unfortunately Select specs made a mistake and i received the wrong strength. I asked if they could double check they got it right. But they wanted them returned and wanted me to pay postage for new glasses to be sent out. Poor Customer service.

All good with delivery. Still a lot of out of stock product

Helpfull, and resolved problem.

Bought travel insurance through Coverwise / Axa.
No response by phone. Started a claim after being ill on holiday by email. No help, No communication. This happened in May and recently i have been advised this is with there medical team. I'm sure there are people in a worse situation than me with them and that is concerning. Stop Buying there policies they don't deserve you business.

Nice Car in the end but to much chasing up on my side

lack of information. pay early option would be good.

Nice unit. Great it has flexible length. Instructions could have information for panels being back or front to allow more panel fixings hidden at the back. But very pleased

Brand new car
Damage to bumpers on arrival
Car was late
4 months later i have been stopped by the police as the number plate registration on the car was wrong.
Not much in the way of an apology considering.
Customer Service poor after sale.
Reponse:
I have tried your main customer service office, Unfortunately i feel this was more serious than they did. They have closed my case