Premium Credit logo
Visit website

Premium Credit Reviews 

121,088
•
TrustScore 4.5 out of 5

4.5

Financial Institution
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 16,841 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and polite staff who guide them patiently through the entire setup process and answer every single question. Many people also mention that the overall service is consistently fast, highly efficient, and very straightforward to complete online. However, some customers also noted that the online system or website could sometimes feel rather complicated and overwhelming to navigate. A few reviewers experienced specific difficulties with account passwords, or reported feeling confusion during the digital agreement signing steps. Others mentioned that customer service accessibility could occasionally be improved when trying to reach someone by phone.

What people talk about most

User experience

Customers report positive experiences with user experience, highlighting that processes are simple,... See more

Service

Customers consistently note positive experiences with service, describing it as fast, efficient, and simple... See more

Staff

Consumers find staff to be warm, friendly, and professional when answering questions. Reviewers consistently... See more

Website

Clients share ambiguous opinions on website navigation and online agreements. Many reviewers praise the site,... See more

Customer service

Users describe positive interactions with customer service, noting that advisors are warm, friendly, and very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Spoke with Tyson, who was extremely helpful in confirming my house insurance, and offering extra support if needed (I have a permanent on going health issue) which was very thoughtful, and good to kno... See more

Rated 5 out of 5 stars

Premium credit have helped me spread the cost of my campervan insurance rather than paying for it all in one go! Very fast and efficient service, Very pleased with the service.Thank them for fast , E... See more

Rated 5 out of 5 stars

Very simple and straightforward process. Was ablevto get everything set up and verified very quickly. Comfortable knowing it's a trusted service providing quick effortless solution.

Rated 5 out of 5 stars

Premium Credit have been providing my business insurance premium finance for years now. They are very efficient and brilliant. If I could give 6 stars I would have done so.

Company details

  1. Financial Institution

Written by the company

Whether it's for personal or business use, insurance is essential for most of us. Since 1988, we have helped millions of businesses and individuals pay for their insurance by spreading the costs over regular instalments, instead of paying the whole premium up front. But that’s not all. We also provide the finance to pay annual costs such as professional fees, membership subscriptions, commercial service charges and school fees. Today, we have over 2.1 million customers using our service and technology to process 24 million Direct Debits and fund advances of £3.6 billion. That's why we're the number one insurance premium finance company in the UK and Ireland. Headquartered in Leatherhead and Dublin we employ over 350 colleagues, including field-based employees providing local coverage across the whole of the UK and Ireland

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

121K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(121,088)

15,659 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 3 out of 5 stars

The amount of charges for ending a…

The amount of charges for ending a policy early is obscene. The broker is partly to blame also.

£107 ish left to pay but I needed to cancel the policy and paid £99 to do so...

It's a credit company. Things got set up with no issues.

15 August 2026
Rated 2 out of 5 stars

A complete waste of an evening

Really clunky website, I was asked for a reference to enter but in the paperwork there’s four, none of which were right. After 4 emails pestering me to sign a credit agreement, when I finally get to the right page, I see that somebody/something has already electronically signed it for me!
If I hadnt already spent all that time faffing I would have cancelled it. I
Won’t be doing this again and definitely NOT with this bunch of clowns!

5 September 2026
Premium Credit logo

Reply from Premium Credit

We are very sorry to hear of your disappointment with our systems and correspondence sent. Your feedback shall be shared with our technical teams to drive change and improvement. Should there be anything further we can assist you with then please do not hesitate to contact us via our online portal https://www.premiumcredit.com/faq/frequently-asked-questions , or alternatively you can telephone us on Tel: 0344 7369820 and our customer service agents will be happy to assist you further. Kind regards

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look