United Kingdom
Review of logsforsale.co.uk
The logs were very dry and burn really well. Delivery was excellent as always. I usually give 5 stars to this great company but for the first time some of the logs were very big and odd sized so I had to split them at home. Great response from customer service to my complaint- so 4.5 stars really.
Review of Usay Compare
This company contacted me after my enquiry for a health insurance quote. The person I spoke to was very professional and gave me excellent and comprehensive advice. Her contact with me by phone and email was very prompt, efficient and friendly. In the end I did not buy insurance from her, but not in any way because of her service and I would certainly approach this company again for quotes and advice in the future.
Reply from Usay Compare
We appreciate you taking the time to share your experience. We're happy to hear that you found our advice comprehensive and our service prompt and efficient. We value your feedback and are glad you would consider us again in the future.
Review of Gibsons
Excellent all round. Very quick delivery and first class quality jigsaws. We are addicted!
Reply from Gibsons
We're thrilled to hear you're happy with our all round service. Providing the best possible experience for our customers is our top priority, and your support truly means a lot to us. If there’s anything else we can assist you with, please don’t hesitate to let us know!
Kind regards
Leah – Customer Care Coordinator
Review of logsforsale.co.uk
Always reliable. Great quality logs, efficient delivery. What’s not to like?
Review of blinds4uk.co.uk
The website and ordering system seems great but my cynical self was aroused by no availability for credit card payments and instead asking for bank transfer (therefore no Consumer Credit Act protection) so I looked at Trustpilot and found all the negative reviews- obviously didn’t order! Telephoned and it went to voicemail
Reply from blinds4uk.co.uk
Dear Norman,
Thank you for taking the time to share your experience. However, we believe it is important to clarify some of the points raised, as certain statements may be misleading.
Please be assured that purchases made via BACS are protected under UK consumer law. At the time of your transaction, our website was undergoing updates, including the integration of a new payment gateway with Worldpay—a globally recognised leader in secure payment processing. Had there been any concerns regarding our legitimacy, we would not have been approved to partner with such a provider. While the integration took slightly longer than anticipated, the system is now fully operational, and payments can be made securely online, via payment link, or by bank transfer.
In addition, Blinds4UK is a full member of the British Blind & Shutter Association (BBSA)—a distinction not held by many online retailers. As a member, we adhere strictly to the BBSA Code of Practice, ensuring our products meet high standards of quality, safety, and integrity. Admission to the BBSA involves a thorough vetting process, including a minimum of two years of successful trading, a physical business premises inspection, and verified trade references.
We continuously strive to provide the best service possible. While we recognise that no business is immune to occasional negative feedback, this does not alter the fact that our customers' rights remain fully protected.
Lastly, we noted your comment about calling us and reaching voicemail. If you had concerns based on Trustpilot reviews, it seems inconsistent that you chose to try contact us, only to leave a negative review afterward. We are committed to transparency and to resolving any concerns our customers may have.
Kind regards,
Customer Services Team
Blinds4UK
Review of DPD UK
Quick delivery, on time as per text message and professional and charming driver. Excellent
Review of Gibsons
Not only were there discounts and free postage for your puzzles but they arrived within a couple of days and your courier (Amazon) was very flexible, delaying by one day as I was away. Your puzzles are quite simply the best possible quality and there is a huge choice. The colours and designs are ideal. Having recently bought a puzzle from another brand which was inferior in every way, I will never desert Gibsons again.
Reply from Gibsons
Thank you for your wonderful 5* feedback! We are thrilled to hear that you are happy with our service. We always strive to provide the best experience for our customers, and your support means a lot to us. If there is anything else we can do for you, just let us know!
Kind regards
Leah – Customer Care Coordinator
Review of Humax
Had a problem with my years old HD recorder and emailed Humax. Had an immediate and effective reply which solved my problem. Excellent customer service!
Review of logsforsale.co.uk
Great price, great logs and while the delivery was delayed for 24 hours, you kept us well informed, so no problem. I tried another company once who were useless- now, I wouldn’t use anyone other than you.
Review of Me and My Glass
Great service, prompt delivery and immediate reply to my query. Excellent, thank you
Review of Bupa UK Insurance
Easy to make claim via app- far superior to phone call
Reply from Bupa UK Insurance
We appreciate your feedback and are glad to hear that you found our app easy to use for making a claim.
Review of Pharmacy2U Ltd
Reliable and totally professional. So much easier and cheaper than going to the doctor for prescriptions
Review of Pharmacy2U Ltd
Reliable, quick, easy, convenient and green as I don’t have to drive to the chemist. All round great service
Review of Octopus Energy
Really prompt response to my web chat query and Rachel answered my question in full and gave me alternatives to choose from. Rachel was friendly, polite and knowledgeable. I can’t praise this customer service enough - it’s so much better than my experience with other utilities.
Review of logsforsale.co.uk
Great service: excellent price, efficient delivery and good quality dry logs. All round first class
Review of The AA Breakdown Cover
Your patrol Jaz arrived within 25 minutes. He was professional, highly competent, friendly, funny and very reassuring. He accurately diagnosed the problem and made a temporary repair so that Harry could recover our car to home. Harry in turn was excellent and got us home promptly and efficiently. He was lovely company on the journey. I cannot recommend the AA highly enough.
Review of The AA Insurance
Reply from The AA Insurance
Thanks for the 5 stars and fab feedback, Norman 🥳🌟✨.
Review of Pharmacy2U Ltd
Efficient, convenient and money/driving saving system. Can’t be beaten
Review of Jet2.com
Efficient booking, friendly and numerous staff: so much better than the rivals.
Review of James Hay Partnership
After my previous TrustPilot rant, I received a phone call from a helpful and friendly young man who was full of apologies and promised to resolve my problems. He seemed, and I’m sure was, genuine. On the strength of that call, I upgraded my rating to 3 stars. Sadly, he works (or if he has any sense, worked) for a shockingly bad company who have made another mistake about which I warned them in advance but which in typical fashion they made anyway. My fairly pleasant message last week (“we will respond within 24 hours”) has been ignored presumably because they have so many clients complaining. I have now escalated my query to a complaint and sadly must downgrade them again to 1 star, or as a previous reviewer said, minus stars if possible.
Reply from James Hay Partnership
Dear Norman,
Thank you for continuing to give us feedback on your experiences with James Hay, although we are very disappointed to hear that these are not consistently positive. I believe that my colleague Jack has already reached out to you to discuss your most recent request and we are hoping to have this resolved for you today.
Please do continue to tell us how we are doing and hold us to account when the experiences you have do not meet your expectations. feedback like yours is incredibly valuable and helps us understand where we can do better for our customers.
Thank you again for taking the time to return and let us know how we've done.