Alex

Best price. 5% extra discount. Arrived in time stated. Well protected. Exactly as advertised. Would use again.

Phoned to order Sonos Era 100. Spoke with Simon. Usual excellent service from RS. Staff know their products and are polite and patient. Simon checked my VIP membership and applied the discount. Also 6 year guarantee. Overall very pleased and will return when required.

Dealt with DAN today when booking a cruise. His knowledge and professionalism was outstanding. Took time to go over things fully and ensured we were happy with the booking. Price on the site was the best of several companies we looked at. To finally top it all we were given a lounge pass at the airport prior to coming home. We will have a long wait at Rome airport so this gesture was greatly appreciated. Overall if this service continues the holiday will be a success. Hopefully the first of many future bookings.

Spoke with CELIA re adding cruise cover. First class. Gave excellent advice re adding this cover. Also gave great advice re destinations covered under Europe. New changes mean Egypt is considered rest of the world cover ( apart from the usual USA ,Canada etc ) However since I took my policy out before these new changes, my present cover would be sufficient. Good advice and I am sure saved me some money. Overall very happy especially with the attitude and professionalism of Celia. Top marks. However as always in insurance the proof of the pudding is when a claim occurs. Hopefully never.

New sofe from Sterling Furniture. Minor fault reported and very quickly an appointment was arranged with Castelan. Contacted the day before appointment with a 2 hour time frame. Phone call to say he was 15 minutes away. Arrived and immediately gave impression of knowing what he was doing. Very professional and very tidy worker. Offered to take shoes off. Problem sorted within 30 minutes to a very high standard. LEE is a credit to the company and I would have him back any time. If all workers were as good life would be much easier.

I have used ZEST many times both personally and as a group of golfers. Every time they have given excellent service. During COVID obviously I had to cancel my holiday and a refund was made within days.
Most recent booking was several weeks ago for a break in Malaga. Again excellent service at a price I feel was remarkable. I request a specific car hire company due to previous experience ( see other review ) and ZEST comply with this. I always add cancellation right up till time of booking and Top-up insurance for peace of mind.
I wouldn't use any other company to arrange my car hire. A further small point I just remembered was last March when I made a minor complaint re signposting for the pick up area at Malaga airport. Quick reply from ZEST with a 5% discount voucher for my next booking. A nice gesture.

Problem with one of the components of a delivery received in March. Surface of a Blanket Box was not as expected. Contacted Cotswold and initial email from Safeeya offered a discount on the item. However this was refused and I queried whether a replacement would be offered. Next contact with SARAH who could not have been more helpful. First class in terms of speed of reply and how the issue was managed. Offered a replacement and a further email provided details of how this would take place. A further contact with ASTON just to confirm dates was met with a similar response. Professional and courteous. Small query sorted and I now await a replacement. I would absolutely recommend Cotswold for the initial sales service and the manner in which any issue was resolved. Thank You.

This is a review for Malaga. Initial shuttle bus pick up was very quick ( just lucky ). At shuttle bus meeting point no areas for each company so just a little bit of a lottery where to stand. Reception at Drivalia very clean and bright. Initial contact was not over friendly but professional. I had all the necessary documentation. Given keys but not shown to vehicle. Knew what to look for and check vehicle with photos etc. Issue initially since car would not move. Safety feature since handbrake only deactivated once seat belts fastened. ( I am aware of law but I was only checking everything was working before setting off ). Car was literally new with around 3000km on the clock. Larger vehicle than I expected which was fine but in some of the small villages this can lead to parking problems. Return of vehicle was brilliant. CHRISTINA was very helpful. Thank you !!!
Shuttle bus took us immediately.
Overall very satisfied and I will continue to use DRIVALIA when required.
I now add that my security deposit was returned within 24 hours. Fantastic service.

Visited Bathgate branch 6/5/26. Had paint mixed using code. On arrival home shade was markedly different. Note-- not their fault Phoned next day , spoke with Stuart. Bring it back , we'll get it sorted. Went in next day and indeed problem sorted with no fuss. Excellent and knowledgeable staff. Great service. A bit of a distance from my home but probably worth the travel to get this service. Very satisfied customer.

Ordered on 14th April. Requested specific date for delivery 20th April . Arrived on date requested. Good pre delivery communication . Well protected and appear excellent quality. Not fitted yet but I am sure will be fine.

Dealt with by Mitchell. Patient and professional. Took time to deal with a slightly unusual medical addition to policy. Price appeared very competative but as with all insurance policies time will tell whether it is a good policy.

Now on third order. Continued great service. Price , communication and delivery all first class. Will remain my go to site for indoor and outdoor lights

Arranged for a piano uplift to donate to local school. Andrew and colleagues called on time. Very professional and knew exactly what they were doing. Piano uplifted and away within 15 to 20 minutes. Excellent service and highly recommended.

Overall satisfied with contact ( Stacey ). Small issue with policy not easily resolved without extra payment. This is the first time I have been asked to pay extra to leave car on driveway overnight. It is garaged 99% of the time but very occasionally it is left out. In the policy there is a clause which states no cover if car is stolen or damaged between 10pm and 6am and not garaged. I can understand this. However it is like all algorhythmns there is no half way house. Either in garage all the time or on driveway all the time. An extra 31.40 to have full cover. The contact was dealt with quickly so I am still satisfied. I'll just have to ensure the car is garaged.

Similar experience to a previous order. Delivered on time and well packaged. Good price and quality looks very good. Overall very satisfied.

From booking to coming home great service. Vouchers sent shortly after booking. Good green fees prices.
When there, we had to contact the office to request a change of tee off time. I am sorry I did not get the name of the person I spoke to but he was friendly, understanding and helpful. He contacted the course, changed the time and sent new vouchers for our final round two days ahead. He also initially checked the reason for the request , particularly checking the course condition. Overall an excellent service and since we visit every year around this time, more business will be put their way.

Bought Rockie Goretex shoes but on wearing very uncomfortable and caused blisters on both heels. Contacted Customer service and unlike some reviewers on Clarks own site I was very impressed with the service from Irshaad D. Asked to provide some further details and images and then advised to return to store for a refund.
Mark of a good company. When an issue arises they deal with it fairly.

Tried to order on line but slight problem with payment going through. Phoned, spoke with Andrew. Very pleasant and took order. Arrived in 3-4 days. Very well protected. Contacted company for further advice re fitting of lights. Reply very quickly from Jennifer.
Overall an excellent service and will continue to use.

My previous experience with Octopus has been first class. This time one or two issues. Main issue was a problem with my car charging. Initially Octopus said they had lost contact with the EV and I should disconnect and reconnect the car. It took several weeks and many emails and telephone calls to resolve the issue. Most of the agents offered advice but never showed that degree of interest where you felt they were really interested in solving the problem. Step forward CAIOMHE who delivered a patient and professional service. Follow up emails from her to ensure the problem was sorted really helped. Overall very impressed with this individual. 👏👏

Bought car in April 2024. Dealt with Carlene. Great service. Pleasant , professional and offered a fair trade in value. First service in April 25 . No issues. Given time to take car in and we were away within several hours.
Had to visit this month to deal with a minor issue. Dealt with Alan and Jim. Honestly, superb service from both. Courtesy car offered since car would be with them for 2 days. 25 model given as a courtesy car -- very nice vehicle. Car collected today and all seems well. Also price was an added bonus since it was less than my initial quote due to Craig working his magic and avoiding new parts.
Since delivery of vehicle in April 24 only one small issue which had been noted by several owners of the LBX. The small battery needed upgrading and this was done without any fuss.
Overall I would highly recommend Lexus as a brand and Edinburgh Lexus in particular.