Steve Taylor

I saw the headline interest rate for the cash ISA and decided to transfer my existing cash ISA to HL. My current provider was not supported for online transfer so I had to fill out a paper form and send to HL, no big issue there.
The transfer took just over a week to appear in my HL stocks and shares account. I then had to transfer into my, already opened cash ISA. I followed the instructions online but the money didn't appear in my ISA. I did get a notification HL had received my request to transfer. A couple of days later still nothing had happened so called HL. The guy I spoke to said there was nothing showing I had tried to make the transfer so suggested trying again, which I did, he said still nothing showing on the system!!!
He then told me that the ISA I had opened was over subscribed and would not accept further deposits and I would need to select a different product!!!
After the call I looked at my account and there was a box still inviting me to add to the ISA? I called HL again and spoke to a different person, after telling him the last person told me that the ISA product was over subscribed, he said he was not sure of the situation and transfer me to an ISA specialist, (why did the first person not do this)?
The ISA specialist informed me that the fund was not over subscribed and would accept my money. He said the reason the transfer had not gone through was that I had not selected a default savings product!!?? He talked me through doing this and lo and behold the transfer went through.
If I had not called a second time I would have been none the wiser that nothing was happening, very poor from HL.
Today I have received a message to say that my ISA has reached its deposit limit and anything over £20K had to go into a different product paying a lower interest rate. Pretty sure there was no mention of this when opening the account, again very poor from HL. If this limit was a thing, then it should have been VERY clear when opening the account. Fortunately the amount of money in the lower paying account is relatively small, what would have happened if someone was transferring a large ISA into HL? I would have been VERY unhappy had I found this detail out after the transfer. I have made an official complaint so will need to wait and see what the outcome of that is.

Product very good. Delivery a bit expensive for such a low cost product.

After getting confirmation of order on the Friday, there was zero contact about delivery. I telephoned and got no answer, I emailed and got no answer. Selco builders merchant turned up Monday morning, fortunately I was in, asking is this yours? The product was fine but communication was 0 stars. Will look elsewhere next time

No problems so far. Nice easy app.

The purchase experience was good. The fitting at ETS not so much. Had a timed appointment but was waiting for an hour and 20 minutes for two tyres to be fitted. Not good enough.

All good. Happy bunny

No problem so far, app is nice, clean and easy to use.

I had a Zoom meeting with James regarding solar panels and battery storage. James was very informative and I found the information very useful. Everything was explaining everything well and any questions were answered. What I found a little condescending was that everything they supplied was the best (maybe it is) on the market, and anything supplied by others was inferior, but I guess others have said similar. Eventually when we got to the costing of the system James explained that there is a "Buy Now Cost", a 3 day guarantee cost and a 14 day (I think) cost. James also explained that any cheaper quotation must be using inferior products, not sure that is necessarily the case to be honest. This is where the meeting went downhill quite quickly. I felt under pressure to commit as the cost increased quite dramatically depending how long I waited to potentially place an order. The difference in cost was about £4K if I waited rather than place an order immediately. James was obviously speaking to another colleague during this exchange and I explained I felt I was being pressured to make a purchase and felt uncomfortable. James said no pressure from him. I explained I was waiting for another quotation from another company and he basically said why, as it will only muddy the waters and he has all the answers to any questions I may have. I felt that the end of the meeting was like a double glazing sales tactics from the 80's. I did not enjoy the experience and the likelihood of purchasing from them is remote.

Re-your response Andrew.

It is good you have come back to the review I left. My response is as follows:

The way the pricing was presented did not overwhelm me, it shocked me. No matter how you present it, a cheaper price for a “ buy it now” is putting a prospective purchaser under pressure. I definitely don’t understand how waiting a few days to make up my mind adds any extra costs to your quotation, never mind the thousands of pounds your rep quoted me.

I didn’t feel uncomfortable at the pace of the meeting, just genuinely shocked at the high pressure tactics you employ.

Your response just show that you don’t understand the way you conduct your sales patter is just wrong.

No thank you, any contact with your company would be most unwelcome.

Good price and delivery. Only issue when checking Seagate warranty is that it only shows for approximately 3 years not the 5 the HD should have. RCH Ltd say they give a 5 year warranty. Only time will tell if either are worthwhile.

Well, I wanted to order a camera from them for around £650 but just wanted to make sure it was actually in stock. I called the number on their website for assistance, no answer. I also called all three of their stores, no answer. I also emailed the three stores and through their online messaging service, again no response. Today I thought I would give them one more try but again no response. They may well have the camera but what would their after sales be like if nobody can even be bothered to answer me about a potential sale. I will go elsewhere for my camera.

Little information in store about collection point, just a floor standing sign. Apart from that the item was delivered quite quickly.

Overall a good experience. Just disappointed we had an offer £600 below Motorways valuation.