Planters.co.uk Bewertungen 

248
TrustScore 4 von 5

4,2

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Beautifully made products, very heavy and robust. I bought two planters to place next to my garden pond which is a converted hot tub and they are absolutely perfect for the job. The company are a... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Good website displaying a wide range of planters, liners etc . I ordered 3 zinc galvanised cube metal planters and I am absolutely delighted with them.They are well made and look very stylish in m... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

Ordered bamboo planters and they arrived looking nothing like the image, covered in cracks, poorly put together. Contacted them abs fair play, they got 2 replacements sent quickly. The replace... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

The website is really well organised enabling you to tale time to size and spec what you want and the ordering and delivery have been excellent. The planters (i now have four, are really high qualit... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Garten
  2. Geschäft für Dekoration und Inneneinrichtung
  3. Gartencenter
  4. Restpostenhändler

Vom Unternehmen geschrieben

Welcome to PLANTERS.CO.UK, your go-to destination for premium planters that blend style, functionality, and sustainability. We are passionate about helping you create beautiful, thriving green spaces—whether in your home, garden, or office. At PLANTERS.CO.UK, we believe that every plant deserves the perfect home. Our mission is to provide high-quality planters that cater to every style and space, making it easy for you to bring nature into your life. Our vast collection features contemporary, classic, and unique designs to suit any aesthetic. Your satisfaction is our priority. We’re here to help you find the perfect planters - We don’t just sell planters; we inspire you to transform your spaces into lush, vibrant oases.


Kontaktinformationen

4,2

Gut

TrustScore 4 von 5

248 Bewertungen

5 Sterne
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Keine aktuellen Aufzeichnungen über Bewertungseinladungen

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4,2

Alle Bewertungen

(248)

244 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

The only place for me now

The website is really well organised enabling you to tale time to size and spec what you want and the ordering and delivery have been excellent. The planters (i now have four, are really high quality and look great.

1. September 2026
Bewertung ohne vorherige Einladung
Planters.co.uk-Logo

Antwort von Planters.co.uk

Hi Simon,

It’s fantastic to hear that you’re enjoying your new planters! We're so glad you found our website helpful for getting the sizing just right and that everything arrived smoothly. Thanks for choosing us to help brighten up your space.

Kind Regards,

Thomas

Customer Success Manager

Bewertet mit 5 von 5 Sternen

Great service

Great service . Next day delivery. One did arrive damaged and within 5 mins of me mailing them I received an email back advising me that they had already processed a new replacement for me and to dispose of the damaged one .

Megan was a star.

5*

4. September 2026
Bewertung ohne vorherige Einladung
Planters.co.uk-Logo

Antwort von Planters.co.uk

Hi Jason,

Thank you so much for the kind words! I’m so glad we could get those items to you quickly and that Megan was able to sort out that issue for you right away. We always aim to make things right as smoothly as possible, and it’s great to hear we hit the mark. Thanks for bearing with us regarding the damaged item; we’ve passed your feedback along to our team to help us improve our packaging processes moving forward. Enjoy your order!

Kind Regards,

Thomas

Customer Success Manager

Bewertet mit 3 von 5 Sternen

the bamboo troughs look good once they…

the bamboo troughs look good once they are assembled,but a lot of the bamboo was split or splitting
so I've had to secure the split's with wire. Also they are not a good fit.Pre fit hole's too big. Not too happy, hence only 3 stars . Also they are supposed to be black, unfortunately they are not.

28. August 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Outdoor palm planter

I've ordered grey zinc outdoor planter, 70cm high, for my palm tree. It arrived swiftly, well packaged and I was kept in the loop re ETA. Also the comms with the seller was great and easy. Thank you Megan.
The planter itself looks amazingly stylish and well made, can't wait to house my plant in it!
Will be back for more.
Hana

2. September 2026
Bewertung ohne vorherige Einladung
Planters.co.uk-Logo

Antwort von Planters.co.uk

Hi Hana,

It’s so wonderful to hear that your new planter arrived safely and that you’re happy with the quality. We’re thrilled that our delivery updates and communication made the process smooth for you. Your palm tree is going to look fantastic in it! Thank you so much for the kind words, and we look forward to helping you with your next garden project soon.

Kind Regards,

Thomas

Customer Success Manager

Bewertet mit 5 von 5 Sternen

Beautifully made products

Beautifully made products, very heavy and robust. I bought two planters to place next to my garden pond which is a converted hot tub and they are absolutely perfect for the job.

The company are an absolute delight to order from, polite, professional and the deliveries were very fast. I have to say I would recommend them to anyone.

Congratulations and well done.

2. September 2026
Bewertung ohne vorherige Einladung
Planters.co.uk-Logo

Antwort von Planters.co.uk

Hi Nick,

Thank you so much for the kind words! It’s wonderful to hear how well those planters worked out for your garden pond project—they sound like the perfect addition. We really appreciate you choosing us and are thrilled that you had such a great experience with our team and the delivery process. Thanks for the recommendation!

Kind Regards,

Thomas

Customer Success Manager

Bewertet mit 5 von 5 Sternen

Purchased a 90x90 zinc planter and it…

Purchased a 90x90 zinc planter and it arrived quickly and was packed well.
All good when opened and it looks great and I’ve planted a young Acer in it and it looks perfect.
Just ordered another.
Great value

25. August 2026
Bewertung ohne vorherige Einladung
Planters.co.uk-Logo

Antwort von Planters.co.uk

Hi Neil,

It’s fantastic to hear that your new planter arrived safely and looks so good in your garden—an Acer is a wonderful choice for it! We’re thrilled that you’re happy with the quality and value, and we truly appreciate you coming back for a second one.

Kind Regards,

Thomas

Customer Success Manager

Bewertet mit 4 von 5 Sternen

Good planter, bad delivery

Very happy with the planter but have dropped a star due to poor delivery. On 24/8 DHL emailed to say delivery would be that day and I would be given a time slot. This didn't happen and the next day DHL emailed with a time slot for the evening. The planter was left outside the front door with no ring of the doorbell and I received an email from DHL to say that the package was accepted by queen!! I am hoping to order more planters but am now concerned about delivery.

25. August 2026
Bewertung ohne vorherige Einladung
Planters.co.uk-Logo

Antwort von Planters.co.uk

Hi,

Thank you so much for your kind words about the planter; I’m delighted to hear you’re happy with it! I am, however, very sorry to hear about the frustrations you experienced with the delivery process. We really value your feedback, and I’ve shared these details with our logistics team to help us improve how we handle these situations moving forward. We would love to help you with your next order, so please feel free to reach out to us directly if you need any assistance in the future.

Kind Regards,

Thomas

Customer Success Manager

Bewertet mit 5 von 5 Sternen

Ordered tall planter

Ordered tall planter
Arrived quickly on schedule and looks exactly like photos

21. August 2026
Bewertung ohne vorherige Einladung
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Antwort von Planters.co.uk

Hi Gary,

Thanks so much for the kind words! I’m really glad to hear that your new planter arrived on time and that it looks just as great in person as it did on our site. We hope it looks fantastic in your space!

Kind Regards,

Thomas

Customer Success Manager

Bewertet mit 5 von 5 Sternen

A great rusted galvanised planter

A great rusted galvanised planter. Very sturdy and better than I was expecting. My friends and neighbours have commented how nice it looks. Very speedy delivery, ordered on a Monday morning and arrived Tuesday afternoon.

28. August 2026
Bewertung ohne vorherige Einladung
Planters.co.uk-Logo

Antwort von Planters.co.uk

Hi Julie,

It’s so lovely to hear that your new planter has been such a hit with your friends and neighbours! We’re thrilled that the quality lived up to your expectations and that our team managed to get it to you so quickly. Thank you for sharing your experience with us!

Kind Regards,

Thomas

Customer Success Manager

Bewertet mit 5 von 5 Sternen

Good website displaying a wide range of…

Good website displaying a wide range of planters, liners etc . I ordered 3 zinc galvanised cube metal planters and I am absolutely delighted with them.They are well made and look very stylish in my garden.
Clear ordering process and prompt delivery.
Excellent service , Thank you

21. August 2026
Bewertung ohne vorherige Einladung
Planters.co.uk-Logo

Antwort von Planters.co.uk

Hi Jeanette,

It’s so lovely to hear how happy you are with your new planters! We’re thrilled they’ve added such a stylish touch to your garden and that you found our website easy to use. Thanks for choosing us, and we look forward to helping you with any future projects.

Kind Regards,

Thomas

Customer Success Manager

Bewertet mit 5 von 5 Sternen

Great Planters!!

Despite DHL making three individual deliveries,everything arrived safely with no damage.Ordering process was excellent and the ladies on the sales desk extremely helpful.
The product is superb.

25. August 2026
Bewertung ohne vorherige Einladung
Planters.co.uk-Logo

Antwort von Planters.co.uk

Hi Mr Vaughan,

Thank you so much for the kind words! I’m really pleased to hear that you’re happy with the quality of your order and that our team could assist you effectively. I am sorry for the trouble with the fragmented delivery process; thank you for your patience there, and we've certainly taken that feedback on board to help us improve how we coordinate with our couriers. We’re so glad everything arrived safely, and we hope you enjoy your new purchase!

Kind Regards,

Thomas

Customer Success Manager

Bewertet mit 1 von 5 Sternen

Awful product quality

Ordered bamboo planters and they arrived looking nothing like the image, covered in cracks, poorly put together.

Contacted them abs fair play, they got 2 replacements sent quickly.

The replacements were even worse though. Misshapen, bent with nothing fitting together properly.

£200 for a product worth about £10. Seems like the service is good but product quality is abysmal.

25. August 2026
Bewertung ohne vorherige Einladung
Planters.co.uk-Logo

Antwort von Planters.co.uk

Dear Alfie,

Thank you for leaving your review, and please accept my sincere apologies that the quality of the planters you received fell so far short of acceptable standards.

This is certainly not the level of craftsmanship or quality we strive to provide. We take feedback regarding product defects very seriously, and we are already reviewing this product line with our suppliers and quality control team.

I understand our customer care team has been in touch to resolve this for you with a full refund, and I have also emailed you personally to make amends.

Kind regards,

Mateusz Golda
Managing Director

Bewertet mit 5 von 5 Sternen

Good quality planters

Good quality planters, very well priced and delivered quickly. Would definitely use this company again.

6. August 2026
Bewertung ohne vorherige Einladung
Planters.co.uk-Logo

Antwort von Planters.co.uk

Hi,

It’s wonderful to hear that you’re pleased with the quality and value of your new planters, and I'm glad we could get them to you so quickly. We truly appreciate your support and look forward to helping you with your next project!

Kind Regards,

Thomas

Customer Success Manager

Bewertet mit 5 von 5 Sternen

A gorgeous

A gorgeous, sleek addition to the garden! The height is perfect for creating visual depth, and the zinc galvanised build feels incredibly high quality. It looks exactly like the photos and provides a premium look for a reasonable price. 5 stars!

1. August 2026
Bewertung ohne vorherige Einladung
Planters.co.uk-Logo

Antwort von Planters.co.uk

Hi Nida,

It is wonderful to hear how much you are enjoying your new planter! We are so glad that the quality and style hit the mark for your space and that it arrived just as you expected. Thank you for choosing us to help elevate your garden.

Kind Regards,

Thomas

Customer Success Manager

Bewertet mit 5 von 5 Sternen

This is my second order of planters as…

This is my second order of planters as decided I wanted more in the garden. The first order had delays through DHL but the second delivery also came through DHL and was completely opposite and went very smoothly, was quick and efficient, no problems what so ever this time. Customer services were great on my first order and kept me in the loop

25. August 2026
Bewertung ohne vorherige Einladung
Planters.co.uk-Logo

Antwort von Planters.co.uk

Hi Carol,

It’s so wonderful to hear that you’re enjoying your new planters enough to come back for more! I’m really pleased that your latest delivery arrived so quickly and smoothly this time around. I’m also glad our team could keep you well-informed during your first experience; thank you for your patience with the initial shipping delays, as we are always working to improve the reliability of our delivery partners. Enjoy getting everything set up in your garden!

Kind Regards,

Thomas

Customer Success Manager

Bewertet mit 5 von 5 Sternen

High quality planters and quick delivery

25. August 2026
Bewertung ohne vorherige Einladung
Planters.co.uk-Logo

Antwort von Planters.co.uk

Hi Ian and Donna,

Thanks so much for the kind words! We’re thrilled to hear that you’re happy with the quality of your new planters and that they reached you so quickly. We hope they look fantastic in your space!

Kind Regards,

Thomas

Customer Success Manager

Bewertet mit 3 von 5 Sternen

Planters? What planters?

I've had very poor service from Planters.

I ordered 2 green zinc Galvanised Trough Planters on 9th July for £240. When I ordered, the item was expected to be shipped within 1-2 days. I had no update, until I emailed on the 20th July to be told the item was out of stock, with new stock due to be arriving in August (although no set date could be given). I informed them I was happy to wait for it to come back in stock, rather than cancel my order.

Then on the 31st July my order was cancelled with no explanation. I emailed again to ask what the reason for cancelling was and I was told again the item was out of stock. I replied to complain about the lack of communication and was told on the 9th August that it would be escalated to a manger. I have again had no response until I emailed yesterday (24/08) asking for an update, to be told 'I can see new stock of the item is available', with no acknowledgement of my complaint or any update on this. To add insult to injury, I've checked again and there is still no stock of this item despite that email! Why am I chasing constantly for updates!?

I'm really infuriated by the lack of customer service and it has put me off using Planters again, despite the fact that I really like the zinc planters they offer!!

UPDATE: Planters has been in touch to rectify the situation. My planters are now due to be delivered in September when they come back in stock again. I have updated my rating, dependent on the planters arriving.

9. Juli 2026
Bewertung ohne vorherige Einladung
Planters.co.uk-Logo

Antwort von Planters.co.uk

Hello,

Thank you for sharing your feedback with us, and please accept our sincere apologies that your recent experience fell well short of the standards you should expect from Planters.

We work hard to provide a strong service to all our customers, and individual cases where things go wrong are taken very seriously and used to learn and improve.

Unfortunately, we have been unable to identify your account or order from the information available on this review. Please could you reach out to us directly with your order reference, so I can personally investigate what happened with your planters and ensure this is put right for you.

Kind regards,

Mateusz Golda
Managing Director

Bewertet mit 1 von 5 Sternen

I had a critical deadline that I needed…

I had a critical deadline that I needed the planters within. First of all I liaised with someone on email called Hazel whom I thought was a person but turned out to be a robot. You should make that COMPLETELY clear. It’s totally misleading and gives a false sense of security. Then I was told by people in customer service the planters would be dispatched the day I paid if I paid before 12 noon plus I would get a text on the morning confirming time of delivery. Neither of these things happened which meant I paid for them and they didn’t arrive in time. Now they are saying I have to pay to have the couriered back because within your terms and conditions you haven’t broken your own rules. However, you did not do what you told me you would do and it was only because you said they would be dispatched that day and I’d get a text allowing me to plan that I bought the planters. So I bought them under force pretences and I think you should pay for the cost of my returning them.

13. August 2026
Bewertung ohne vorherige Einladung
Planters.co.uk-Logo

Antwort von Planters.co.uk

Dear Henrietta,

Thank you for sharing your feedback with us. I am very sorry to hear that your experience fell short of the standards we aim to provide, particularly regarding our automated messaging and the communication surrounding your delivery.

We strive to be entirely clear with our customers about how our communication channels work, and I will be reviewing how we present our support assistants. We also expect our dispatch and courier notifications to be completely reliable, and I am sorry that this did not happen in your case.

We work hard to provide a strong service to all our customers, and individual cases where something goes wrong are taken seriously and used to learn and improve.

As we have been unable to fully locate your specific account details from the information available so far, could I kindly ask you to reach out to us directly so I can personally investigate your order and ensure we reach a fair resolution for you?

Kind regards,

Mateusz Golda
Managing Director

Bewertet mit 2 von 5 Sternen

Okay so I was not going to do a review…

Okay so I was not going to do a review but the saga continues. Ordered 2 x1.8m planters with the trellis for both. Order arrived less 3 parts. Contacted customer services who where very helpful as the parcel which arrived was all burst and had lost loads of screws and 2 wheel missing. This was reordered abd arrived. However it took several weeks for the other parts to arrive. When they did. The planter was severally warped abd took quite a bit to assembled. The trellis I had to screw most of it back on as it was off the supports which had been broken at the factory when screwing together. Just a very poor setup and poor products for what we paid. I'm shocked at this company and so annoyed between DX parcels losing 3 items and the conditwhich every item has arrived in. Who cares it's only £600.never again

22. August 2026
Bewertung ohne vorherige Einladung
Planters.co.uk-Logo

Antwort von Planters.co.uk

Dear Eileen,

Thank you for sharing your feedback with us, and please accept my sincere apologies that your order fell well short of the standards we aim to provide.

This is certainly not the level of service or product quality we expect, particularly regarding the condition of the items upon arrival and the courier issues you experienced. We take feedback of this nature very seriously and are addressing these points with our warehouse and delivery teams.

I have emailed you personally to discuss how we can make amends.

Kind regards,

Mateusz Golda
Managing Director

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