Gary Morgan

I tried to book tickets through seetickets website. However it would not accept my address details despite me trying several times. I gave up and booked with another ticket company which worked perfectly.

I have been with trading 212 for a year. I needed to change my email address registered with them. To do this they required a video of myself with a passport. I did this in a way I had used with other recipients in the past and sent it to them as a file, they said they couldn't open it. I tried another way, again they said it was not acceptable.I asked a tech savvy friend to help me but he said my 1 year old android phone could not send them the video in format they requested. I informed them of this by email (the only form of contact) but they kept replying to send them the video in the format they requested. This went on for three days. What a ridiculous fuss just to change my email address!! Worried that I may never to be able to access the several thousand pounds I have invested with them I have asked T212 to close my account with them and forward me the proceeds. To do this they have requested a selfie with a photograph, again I am concerned that this won't be acceptable to T212.I cannot wait to leave this company, who have caused me a great amont of stress and worry. Be aware they cannot be contacted by telephone or live chat.

Tried to open savings ISA. After providing my details it then asked me for a passport photo and there was also a requirement to scan the chip on my passport which I found very intrusive. After doing this and thinking all was done, I was then asked to record a video of myself!! In all my years of opening online bank accounts never have I experienced such a convoluted and intrusive process. I gave up and will put my savings elsewhere.

Ordered a few items from then a few weeks ago. My account says some of them missed the scheduled flight the other is supposedly on its way and may take 10 weeks to arrive. Im beginning to give up hope. I've also been bombarded with emails from them supposedly offering discounts that are too good to be true. Never again

I have a voucher with a balance I want to redeem but its not being recognised. You can no longer contact them.by phone only by online chat which takes an age to answer and keeps going on/offline. A nightmare to redeem these vouchers and and shocking customer service. Please, please do not buy them.

Quickly confirmed my items were 9ct gold and paid a very good rate. Friendly and efficient service.

When I try and sign in to Nectar it gives me a wrong password message, even though it is correct. The promised email to reset the password never arrives. Ive had to go through their live chat with an incredibly un user friendly screen to sort in out, in between getting disconnected several times. One hour later it seems to have been resolved.

We were given a voucher and exchanged it for a meal at Slug and Lettuce. Even though we had the voucher and could book with the restaurant we had to ring another number to book. On ringing the number I got a message saying we are busy we'll ring you back as soon as possible, several hours later I had received no such call back. I tried again and someone answered and told me that their systems had been down for 3 days so he was unable to make my booking. I tried again the next day several times and got the we are busy message every time. Again no one rang me back. As a result we are unable to make our booking on our chosen date, we have booked a night away and our plans included the meal. The customer service is shockingly bad. Please, please dont buy these vouchers as a gift. The choices for redemption are quite limited and the recipients will have great difficulty in redeeming them. Better give cash instead.

I tried paying for a policy via confused.com. When trying to authorise the payment through my landline it keeps throwing me back to the card details screen, so I am unable to make the purchase. A massive glitch which in this day and age should not be happening. They have lost my custom, I have taken out a policy with another provider. Annoyed to have wasted my time on this.

We were given a £60 buyagift voucher as a gift that we decided to use for a restaurant. On looking the choices are very limited. We decided on Slug and lettuce. After obtaining a voucher I tried to book a table online to find that when selecting the restaurant on buyagift there is nowhere to book s date and time. So I booked online with the restaurant stating that we would be using s buyagift voucher. On presenting the voucher at the restaurant I was told that we would have to ring a Slug and lettuce number to get further authorisation. On ringing the number I got an automated message stating we can't take your call. The whole situation was utterly farcical. They seem to be doing their best to prevent you using the voucher. We left and ate elsewhere. I'm wondering if we will ever be able to use our buyagift voucher with so many obstacles being placed in the way.

I have been trying for several days to obtain an online voucher I was sent. This involves a lot of copying and pasting codes. After doing this successfully, it is stated the voucher will be sent to me within 3 hours. 40 hours later I am still waiting. The online help is a bot which ends up logging your query with a promise of a response I'm still waiting for. If you are thinking of buying one of these e vouchers then don't. The hassle of redeeming it isn't worth it. I'm beginning to wonder if I will ever get mine.

Been filling in these surveys for a few years. I'm increasingly finding that there is less reward for more time completing them. One today offering just 25p for a survey that takes 25 minutes to complete. At present there is a major flaw with their IT meaning that after competing a survey the screen turns black and you don't get rewarded fir your time. I've pointed this out to them but it is still happening.

After spending several hours completing surveys through E rewards I was required to verify myself through Veriff to receive Nectar points. The process is very intrusive requiring you to send them a photo of your ID (passport, driving licence) and a selfie. After going through the process I got a message saying I could not be verified due to a bug in Veriff's systems. Hours of survey filling for nothing. Very annoyed.

I have just tried to redeem vouchers for the first time. The process is shockingly slow andintrusive requiring you to send them photo id and selfie. After going through the long process I got a message saying there is a bug in e rewards system. Looks like I may have wasted hours of time completing surveys

The surveys are taking much longer to complete than suggrested, sometimes twice as long. This is very frustrating and a little dishonest. I have given up on three this morning after only getting halfway through in the supposed time to complete.

Naionwide have managed to kick loyal members in the teeth twice through their (un)fair share scheme. Lesson from last year not learned and an incredible own goal by alienating many of its members.