Michael

I have been trying to get a card sent to me while I am travelling. I have paid for it. They have sent it to the wrong address TWICE. I haven't been able to get cash for weeks and I am travelling alone. I have spent of 6 hours trying to chat with the in thief pathetic app. Completely incompetent. DO NOT USE THIS BANK!! Terrible customer service

Aweful customer service. I lost my card overseas, I have spent over 5hrs on the phone chatting with countless agents trying to get a replacement card. They charge 30 euro and never delivered the card. They won't check with DHL to validate that the card was not delivered to me. And so I have been with out cash and a card for 2 weeks, traveling alone. They want to charge me again to send another card, but I can't trust the compenstancy to write an address let alone store my money. Don't use them. (I response to their reply, I did stay there, the card never arrived)

They are not selling genuine new…
They are not selling genuine new products! My camera arrived with an unsealed old box, with grease marks all over it, and the camera itself came with no protection film or anything over the screen. Who knows where the 'new' camera has been, or what is going on here. But it's clearly not a new article, in original packaging.

Customer server was unhelpful as well, after half a dozen emails, sending them pictures of the product, they said to return it AT MY COST, and then they will discuss what a possible resolution would be once they process it. But by this stage, and no idea when I would get a replacement or what condition that 'new' camera would be in, or even if they would replace it. Thus now I am left in the position of having no camera for my trip, even though I ordered a month before it.

If you want to buy a nice camera then buy of a normal retailer, at least then you get what you agreed to in the purchase. This is a scam, and a lottery. My order number was #1002488

They are not selling genuine new products! My camera arrived with an unsealed old box, with grease marks all over it, and the camera itself came with no protection film or anything over the screen. Who knows where the 'new' camera has been, or what is going on here. But it's clearly not a new article, in original packaging.

Customer server was unhelpful as well, after half a dozen emails, sending them pictures of the product, they said to return it AT MY COST, and then they will discuss what a possible resolution would be once they process it. But by this stage, and no idea when I would get a replacement or what condition that 'new' camera would be in, or even if they would replace it. Thus now I am left in the position of having no camera for my trip, even though I ordered a month before it.

If you want to buy a nice camera then buy of a normal retailer, at least then you get what you agreed to in the purchase. This is a scam, and a lottery. My order number was #1002488

Consistent for years. Always delivers in a timely manor. No fuss with returns. Way better than Bikeinn/Tradeinn/Alltricks etc and some of these other terrible sites that try compete dollar to to dollar on the price of each part, but never actually have these items in stock so you have to wait multiple weeks for delivery, and that's if you're lucky. Then they have bad and slow return policies, and expensive shipping. Bike24 has it right.

I still haven't received my items and the budbee tracking link says the parcel number does not exist. The CHRONOPOST link says it's somehow still in transit.

The order number is ISBZVOETK.

The parcel was supposed to be delivered 5 days ago on the 10/04/2026.

The never deliver on anything. Customer service is unhelpful. This is such a scam website.

Nothing is ever in stock even though they say it is when you purchase. Do not belivbe it if it says "immediate shipping" or "in stock" this is not accurate at all.

They have it in different distribution centers, so you have to wait and hope that they can collect your order and process it. In reality this never happens!!! I have never had a a successful order from bikeinn, or any tradeinn website. You always have to edit your order and remove items if you actually want any part of your order to be delivered. This means you then need to shop again and pay additional shipping fees from other places. Absolute scam, I can't believe this company is allowed to operate in the EU. They should be shut down. I order something 2 weeks ago, already had to remove items as they update their status to being delayed with no timing of when they would have them in stock. AND THEY STILL LIST THE ITEMS AS 'IMMEADIATE SHIPPING!!" to scam everyone else. Absolutely pathetic. Shame on you for working for this company

The never deliver on anything. This is such a scam website. Nothing is ever in stock even though they say it is when you purchase. They have it in different distribution centers, so you have to wait and hope that they can collect your order and process it. In reality this never happens!!! I have never had a a successful order from bikeinn, or any tradeinn website. You always have to edit your order and remove items if you actually want any part of your order to be delivered. This means you then need to shop again and pay additional shipping fees from other places. Absolute scam, I can't believe this company is allowed to operate in the EU. They should be shut down. I order something 2 weeks ago, already had to remove items as they then said a week later they couldn't get the products, then another week later more items get delayed. Absolutely pathetic.

The order number is: 67759230

The prices seem to good to be true, and they were for me. I never received my glasses. Still waiting for a resolution. What a waste of time.

Extremely slow shipping. Items were in stock, order 3rd of April, got an email later saying they would arrive 9-10th of April. Instead they were only dispatched on the 10th of April.

Could never check-in online for my flight because they don't give the airline the correct details. Avoid. just buy from the airline. especially if dealing with the Chinese airlines.

Absolute joke. Delivery is is delayed and incomplete. Tried to message customer service about the incomplete item (some aero bars were missing parts, looked like the package had been opened), told them I didn't want to send things back and forth considering how slow their delivery is so wanted to check, (I could buy the spare parts else where so I could use it straight away). They inform me to go through the returns process, not to return it but so that they will investigate. You have to upload 6 images to do this then 4 days later all I get was return request accepted, print the form, and return the item to you get your money back in 2-4weeks. What a joke, completely incompetent customer service (and logistics). I could have just bought from a local shop and had it the next day. 3 weeks ago when the order was placed. Would definitely pay 5-10 euro more for that and to avoid BikeINN. They are literally the worst online retailer out there for bike gear.

Refund not to the original payment method.

Have to print forms to return.

Similar to other peoples experience. Thought I was buying something within Netherlands, but it was in fact from the UK, so took forever to be delivered. It's stated on their website that it cost 4.99 to return something, but because this item shipped from the UK (without me know in advance) they want 15 euro to return a 30 euro item. False advertising, super slow delivery. Would never deal with them again

False adverting on their website. Their reviews are bogus. I spent ages trying to find reviews of their AR16 Helmet, couldn't find anything legitimate so i decided to buy and just try my luck ( On the product page the currently state 261 one reviews and 10/10. Then you click on the reviews and there are actually only 25 published, miraculously all 4 and 5 star reviews. I left a review of a product, obviously it never got published. So their either make fake reviews or filter for the good ones (which i find hard to believe, because this product is absolute garbage)

It's a horrible helmet, and like the other things I bought form them there's incredibility cheaply made. They most of the time have everything 40% or 60% because their prices are just completely inflated. even with 60% off the prices doesn't reflect the poor quality of their products.

As for the ekoi response, its currently on sale again as he writes his response, this time for 100 euro for '250' euro helmet. You don't see giro, abus, etc doing such stupid prices. if it's in that much demand why have to put on such a sale?? Thanks for proving my point about you lying.

Do not buy ekoi products, you're better of with ali express.

Impossible to change flight details. Airlines don't care at all about you if you book through booking.com. So you left with booking.com terrible service.

do not book flights through booking.com

Refused to give fill ticket refund after strike action and trains were cancelled. Criminal. Try to do the right thing and take a train, but the you get such terrible service as this, what's the point...

Never got the product, had my money for over 3 months. What a waste of time an money.

Always super fast reliable delivery. Returns no problems. Not always as cheap as something like tradeinn, but it's worth it if you actually need your product on time, or need to deal with the customer service.