They are not selling genuine new…
They are not selling genuine new products! My camera arrived with an unsealed old box, with grease marks all over it, and the camera itself came with no protection film or anything over the screen. Who knows where the 'new' camera has been, or what is going on here. But it's clearly not a new article, in original packaging.

Customer server was unhelpful as well, after half a dozen emails, sending them pictures of the product, they said to return it AT MY COST, and then they will discuss what a possible resolution would be once they process it. But by this stage, and no idea when I would get a replacement or what condition that 'new' camera would be in, or even if they would replace it. Thus now I am left in the position of having no camera for my trip, even though I ordered a month before it.

If you want to buy a nice camera then buy of a normal retailer, at least then you get what you agreed to in the purchase. This is a scam, and a lottery. My order number was #1002488