Lin Adams

Hi,

Thank you so much for taking the time to share your feedback with us. We’re really sorry to hear you were disappointed with your recent 7/8 Power Leggings, especially when you’ve previously had pairs that have lasted for years.

We appreciate you letting us know about the change in feel and length, and your comments have been shared with the wider team.

Thank you for your long‑standing support of Sweaty Betty.
Best wishes,
Team SB

We appreciate your feedback on the trousers. We're sorry they were longer than expected. We'll review the measurements to ensure consistency.

Hi Lin,

We do apologize for making you feel this way.

May we know your order number so that we can process a refund for this issue.

Our family-owned business is proudly based in Latvia, where we design and carefully formulate each product to meet the highest standards in beauty care. After testing countless samples from manufacturers across Europe and beyond, we found that the level of expertise and precision provided by our team in China was simply unparalleled.

Our manufacturing partners are top-tier cosmetic chemists and process engineers committed to excellence at every stage. Each product is crafted under rigorous oversight to guarantee premium quality. Although we chose to manufacture in China, we spared no expense to ensure the results exceeded expectations, investing more than if produced in Italy or France.

Additionally, all our ingredients are sourced directly from Europe, ensuring that only the finest components go into our products. We’re dedicated to dispelling outdated perceptions about manufacturing location and focusing instead on creating a product that reflects our commitment to quality and transparency.

Manufacturing in China allows us to offer an exceptional product—not because of cost, but because of quality.

I hope this clarifies your question why we chose to manufacture in China rather in Europe.

Again, our sincerest apologies regarding your issue with removing our product.

Warm regards,
RUMI

Thank you for your honest feedback Lin. We’re sorry to hear that the Collagen Gel didn’t agree with you and caused discomfort. However, it’s great to know that Amy, our Team Lead, was able to help you quickly and resolve the issue quickly. We truly appreciate your kind words about our Customer Service Team and your recommendation. If there’s anything further we can do, please don’t hesitate to reach out!
Best,
Jonathan.

We understand your frustration with the returns process. We appreciate your feedback and will share it with the relevant teams to improve our services. Please respond to the email we've sent you.

Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Charity

Thank you for reaching out, and we appreciate your feedback. While our Kollo Health collagen sachets do have a mildly sweet taste, we use natural, low-calorie sweeteners like Stevia, which shouldn’t contribute to dental issues like inflammation or build-up. It’s important to note that gum inflammation can have various causes, such as plaque buildup, hormonal changes, certain medications, or even vitamin deficiencies.

If you’re concerned, it might be helpful to rinse your mouth with water after taking the sachet, as this can help with any residual sweetness. Please know we’re here to support you, so let us know if you have any more questions or need further assistance.

Hi Lin! So sorry you are having this reaction. Our Cacao + Collagen was created as an evening drink as it contains calming Ashwagandha to help you wind down after your day. We would recommend 1x level Ritual Scoop per serving. Best wishes, A+B

Hi Lin,

Thank you for taking the time to leave a review. We are sorry to hear this.

We would really like to look into this further for you and through Trustpilot have requested more information.

Team NC x

Thank you for your feedback in regards to our products, I am very sorry to hear that your items were not suitable, Please return the item back to us by creating your return via the returns portal https://yoursclothing.returns.international/. Sorry for any inconvenience this may cause.

Dear Lin,

Thank you for being our customer and sharing your honest feedback! We would like to sincerely apologize for the inconvenience this has caused you. Please reach out to our customer support in case of any questions info@primeprometics.com.



Best regards,
Prime Prometics Team