Woods Cues Reviews 

Thank you Woods cues!
Fantastic service and more importantly, a great quality product.

Exceptional value for the money.

I ordered a 3/4 break cue and was extremely pleased with the finish.

From ordering two weeks ago and receiving yesterday, the whole experience using Woods was faultless.

Thanks to all concerned.

Best Kevin I

Hi all,
Same here as many "one star" reviews I've just read.. and that I should had done before buying.

To make a long story short : Buying from WOODSCUE is a gamble.

If you receive the right product in good conditions every thing is great and you've made a good deal.

If not, you're screwed cause their aftersales sucks and they will do nothing to take responsibilty of what they did wrong no matter what you say or how you prove it to them.

For those of you whom want more details, here's what happened :

I've bought a customized 3 stars cue + case + extensions (400 USD).
by the way, this is my 2nd cue purchase from them (previous one : 2021).

I'm not gonna talk about the delay cause it didn't bother me that much.

The seller waited the last minute to tell me that the case I've chosen isn't available. since my cue is a 3/4 60" not all the cases will fit it, so I had to chose hastly between the few models available.

I chose one that seemed of good quality but that wasn't.

Received it damaged and the telescopic extension stucks all the time.

Took photos as soon as I opened tha package and shared them with the seller.

Tried to work out a win win solution, but kept facing poor ethics and absence of will.

They gave me a 20 USD refund that I didn't want and that I have no use for..

So gamble if you wish so, but I know that I won't no more..

DO NOT BUY, if your cue comes bent like mine did YOU HAVE ABSOLUTELY NO RIGHTS AND THE SELLER KNOWS THIS AND DOES NOT CARE. I approached them within the 7 day returns policy window with evidence of the fault with the cue and they still refused to refund now I am stuck with a bent useless cue.

I purchased two combo cue sets. Order was placed on 6th June. The whole process was so quick and easy, from purchase through to delivery in Australia, on 18th June. The cues and cases are fantastic, and excellent quality.

Don't buy from this company I purchased there *** range and I played with it once and the cue warped badly there response to me paying over £200 was a partial refund of £11 absolute insult, avoid at all cost

the item have arrived, with the packaging fully intact & undamaged. when i opened the box, i found that ALL of the board's inside was unattached, and about 30% of the LED's were not working. i immidiately filmed it on video, showing the package, box, wrapping bubble paper, and the defected product. i reached out to costumer service - i was offered a "discount" for a new product!!!! and was told they "cannot ship it again as shipping costs has have increased".

i paid full price, got a defected product, and now getting no replacement or refund.

do NOT do business with them!!!!

Woods cue crafted me a custom snooker cue and the quality is incredible. hung from customer service is fantastic!

Cue came after around 10/12 days. Ordered a titanium ferrule too so that added to the delivery time as woods fitted it too. Retipped cue when it arrived with a high end tip (would recommend)
Played 2 practice sessions so far and 1 match and the cue plays beautifully. Lovely solid feel and so smooth with a light cue oil finish. No stickiness. Weight and balance is lovely. The splicing is very nice and it’s simply a lovely 1 piece cue. Would definitely recommend and the guy replies to messages quickly and is helpful. €226 , cue , case, mini butt extension, telescopic extension and titanium ferrule fitted, delivered to my door in Ireland from the other side of the planet. You cannot go wrong.

Now, to be fair the cue took a couple of weeks to make it to Norfolk, England. BUT........ I am a very good 9-ball,8-ball and fairly good snooker player. I have never picked up a piece of wood this good. The balance, feel, tip and smoothness is easily the most beautifully crafted cue I've ever used.
I've been playing 45 years, had my previous cue for some time and immediately played better with this Woods cue than my old one.
The cue (and break cue) are straight as a dye.
I feel like putting this cue in an art gallery for all to regard...... but I guess I'll just play great pool with it.
Lovely case too. Everything is 'Pure Quality'

Woods cues is one of the best cue makers, and i am a regular customer 4 or 5 years , a most thanks to kent , and hopefully i will have more orders

Cue and case was well worth the money100% happy with it. Only thing that annoyed me was I bought a cue off the shelf and it took 33 days to get. Woods cues was there for any questions I had on why it was taken so long. But overall I'm happy with my purchase

Made an order from woods cues on 21st of November.
The order was processed and dispatched by 24th of Nov.
Cue was in Germany by 4th of December and has not moved since .
Its been stuck in kesselsorf with 1 month and no movement .
Dpd had stated they cannot locate my cue .
Woods cues has said they will send another
I'll update my review when I get the cue , if ever .
I've recieved an email from dpd saying they are waiting for package to handed to them so hopefully now another cue is on way .
Will give full review when recieved .

Finally got the cue 2 months after ordering .
Case is very sturdy and good quality .

Cue needs to be sanded as it has this wax like coating that keeps creating little bits that you can feel on the cue .

After sanding and applying linseed oil it seems ok now and plays great .

Tip needs to be changed as it very poor quality .

Extensions seem okay and of good quality will see how they perform.

Over all rating is 4 out of 5 stars

spent over £500 in store on a cue I didn't rally want. Went away and 5 weeks later, just cannot get on with it. Emailed the store for help/support hoping for a decent level of customer service, exchange, help etc. as you would expect for spending £500 a few weeks before. I was told sell it privately! I`m a great believer you only really know good service when theirs an issue, when you need help and a solution. not a business that takes your money and then washes their hands with any support a customer should deserve. very short sighted.

Once the items arrived they were reasonable quality, though the finish on the ebony extension butt was a bit on the rough side.
I was not happy with the delivery service however which took nearly two weeks with poor tracking information. I also doubt that the items are U.K made, probably China, which is fine if delivered promptly or expectations set at the time of purchase. If delivery was better I would give 4 stars

I can't recommend woods enough, a custom cue with all specs laid out was made to perfection, I cannot fault the service and craftsmanship that this company has too offer. I might be a first time customer, but I will be returning in the future for a break cue, and probably alot more.

My cue made by Woods isn't just loved by me, but is admired by my pool league in the west country of the UK.

0 regrets, great contact, excellent delivery and packaging, if your looking for a premium cue at a very good price, look no further than woods.

My second purchase from woods cues, I can highly recommend them, the quality is superb
1 piece ash and ebony 3 star pool cue 8.5mm tip +case+mini extension
Total cost all in with delivery around £240
I'm very impressed with the workmanship, won't hesitate to order in future

Thanks woods cues

Very good customer service. Cues are of excellent quality. Recommended!

Recently I just purchased a 3star snooker cue.
I reached out to seller chatted for some details.
Customer service was top notch.
Snooker cue was good quality.
It’s highly recommended to purchase with them.

Excellent Custom Made *** Maple Cue. I ordered a *** cue and it was delivered to the UK within the time scale that was specified. It was exactly as I required. The cue maker has done a fantastic job.

DO NOT USE WOODS CUES.

I have bought plenty of smaller items from woods the past few years.
Needed some extensions for a new cue so bought 4 at considerable cost!
All 4 start to break within a couple of weeks use!
The brass used is clearly faulty and inferior to what is needed as the thread is bending and snapping off in normal use.
Woods have been supplied pictures and videos of the faulty items with damage and yet they refuse to replace them.
Despite them guaranteeing the products quality they have only offered to send 1 replacement for 4 faulty items.

I have been arguing with them to rectify this for over a month now.

They take no responsibility for faulty or damaged items and refuse to replace or refund you despite constantly saying they guarantee their products!

I will no longer use woods cues as i have no trust left in the company or their products and would rather spend double importing stuff from the UK from reputable companies that honor their guarantees!