Zaheer Malik

A Kickstarter campaign that I backed in 2017 and despite emailing them again and again I have still not received my perks.

They have since opened an online store selling these wallets yet will not fulfil my perk. There are some backers who received their perks and many like me who didn’t.

I don’t know how these people sleep at night knowing they have fraudulently embezzled money from trusting backers such as myself then open a store to sell these wallets yet product they developed using my money.

UNETHICAL

SCAMMERS - who enable auto renewal on the account and then when i mentioned on the day they took the payment i didn't need the service they said it is mentioned in the T&C's. Despite saying i didn't need the service anymore they did not refund. Auto Renewal should be an option i select not someting the vendor enables on their side and the customer has to later disable.

Also they they sent an invoice which was less then the amount they charged my card and I am still battling with them to get the overcharge refunded.

I would recommend buying a Foxwell device that require one time lifetime payment and no recurring annual charges.

Avoid My Carly they are terrible at customer service and just out there to take money from your wallet.

The team at Axminster are truly customer centric. I had an issue with one of the two packages not arriving due to the courier company and Tony at Axminster was following up daily. Nevertheless I ended up returning the item due to tight timescales I was working to with my tradesmen, and ended up hiring a unit. Tony offered his full support and arranged to return the items for a full refund.

After placing the order for a few perfumes which seemed reasonably priced the seller posted a fictitious Royal Mail tracking number which to this day says RM are still expecting the package. It’s been over a month and despite several emails and trying to call the registered number, I got no answer. As my order was large I visited the registered address expecting to see a retail outlet but it was a residential address to which I rang the bell multiple times but no one answered, despite a lady looking out of the upstairs window. Definitely a scammer who has no intention of fulfilling the order. I have since put a claim in with my bank as I paid by credit card. It will take time to get my money back but thought to leave this review to help other fellow shoppers avoid this horrible experience. AVOID BUYING FROM THIS SELLER.

Had four tyres replaced on my daughters car, purchased through blackcircles and opted for mobile fitting through Halfords who blackcircles have partnered with for fitting.

The fitter arrived within the allotted time but was frantically rushing to do his work, which I thought was a good thing. As it happens after he left the rear passenger tyre was deflated. Being brand new tyres I was certain it couldn’t be a puncture. Upon inspection the valve had been incorrectly fitted as the deflation pin was protruding out of the valve.

I tried calling Halfords to no avail and then managed to get hold of the the blackcircles Helpdesk. With over 5-6 lengthy calls they were unable to help and it sounded like an Indian call centre who were unable to leave their script and apply simple common sense.

This happened on a Saturday and now being Monday I am still with the same predicament and no one has come to rectify the issue.

I will not be using them again as their customer service team are like robots who cannot think beyond what they have on their script sheet.

I will be taking the matter up with trading standards as this level of negligence could cause harm / safety issues.

Regretably i am still waiting for my wallets to be delivered and have been sending monthly chasers to the Volterman team. It does appear that the messages are automated coming from Bella, Martha, Ana, Lara, John, Lia and Carly. Unfortunately none of them are able to give a date as to when i can expect to receive the wallets. They keep saying to be patient and i think i have been for the last 3 years. I have backed many Kickstarter and Indigogo projects, but this is by far the worst exerience to date.

Great service back by British Gas, I got an engineer the same day who was very knowledgeable, professional and honest. He was able to identify the issue and order the parts and returned the following day to complete the works. I would recommend this service to all, particulalrly in an emergency.

Fantastic product offering followed up by excellent customer and technical service.

highly recommended.