Axminster Tools Reviews 

102,390
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Great customer service, responsive to emails. Good quality products. I have ordered a number of times and never been dit. This last time i had to wait for something, as was out of stock, but when i en... See more

Rated 5 out of 5 stars

My lathe stopped working and I thought it could be the motor . I contacted Axminster and they sent me a replacement one straight away. I tried this motor but no joy , so I contacted Axminster again a... See more

Rated 5 out of 5 stars

I have been purchasing tools from Axminster for over 20 years. All most of my woodworking machines are Axminster: Drill press, sanding thicknesser, Belt sander, band saw, grinder, even my bench.... See more

Rated 5 out of 5 stars

The team at Axminster are truly customer centric. I had an issue with one of the two packages not arriving due to the courier company and Tony at Axminster was following up daily. Nevertheless I ended... See more

Company details

  1. Tool Store
  2. Woodworking Supply Store

About Axminster Tools

Written by the company

Built on a foundation of strong customer service values, Axminster Tools are a family business located in the South West of England and distributing across the globe. Axminster Tools has established itself as a market leader in the mail order woodworking tools and machinery industry offering an award-winning friendly and personal service to many thousands of customers ranging from trade professionals and businesses to amateur DIY and hobby enthusiasts.


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4.7

Excellent

TrustScore 4.5 out of 5

102K reviews

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4.7

All reviews

(102,390)

2,781 reviews in the last 12 months

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Rated 5 out of 5 stars

Great customer service

Great customer service, responsive to emails. Good quality products. I have ordered a number of times and never been dit. This last time i had to wait for something, as was out of stock, but when i enquired i got an email response back informing me when they expected the product back. And sure enough it was back and i was able to get it.

February 19, 2026
Rated 5 out of 5 stars

Exceptional Professional Range and Unmatched Service – Highly Recommended

Absolutely love Axminster!

As a professional, I need machinery and equipment that can withstand continuous workshop use while maintaining pinpoint accuracy. Over the years, I have purchased machines and precision tools exclusively from Axminster’s professional range, and they have been flawless.

The build quality, engineering, and reliability of their trade and professional machinery are outstanding. They are built for serious timber preparation and fine joinery, holding their tolerances perfectly under demanding workloads. Alongside the machinery, the power tools and hand tools are a pleasure to use.

What truly cements Axminster Tools as my first choice, is their excellent customer service. Every interaction is professional, their technical knowledge is superb, and deliveries are always prompt. Their after-sales support gives me total peace of mind.

If you are a trade professional looking for industrial-grade machinery and a supplier that genuinely backs up their products with world-class service, look no further than Axminster Tools.

August 27, 2025
Rated 5 out of 5 stars

Quick and efficient service

My lathe stopped working and I thought it could be the motor . I contacted Axminster and they sent me a replacement one straight away. I tried this motor but no joy , so I contacted Axminster again and they sent me a new controller. The lathe is now working again and I can't thank Axminster enough for their excellent service .

June 19, 2026
Unprompted review
Rated 5 out of 5 stars

They have always been second to none in customer support

I have been purchasing tools from Axminster for over 20 years. All most of my woodworking machines are Axminster: Drill press, sanding thicknesser, Belt sander, band saw, grinder, even my bench. I bought a Fuji Q4 HVLP spray system from them some 20 years ago. I recently wanted a larger needle set for my gun. Michael in tech support was like a dog with a bone - we could not identify what discontinued spray gun I had and eventually he found out that rather than being an XPC (like I thought) it was a discontinued XT and he has sourced the needle set for me.

Kate in telephone sales was also fantastic. In all my experience with them they have always been second to none in customer support. Products are a bit on the high side but the support that follows is superb - you get what you pay for (sometimes :))

July 2, 2026
Unprompted review
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Rated 3 out of 5 stars

Good quality tools if they have them

Good quality tools at reasonable prices, however stock management is TERRIBLE; every section has a significant amount of out of stock. Postage is a bit slow for the price too; two days to actually dispatch is a bit disappointing.

July 2, 2026
Unprompted review
Rated 5 out of 5 stars

Buying with confidence

Impressive customer care every step of the way
Very happy with the machinery I purchased was exactly as advertised with the usual high standard of build
I have a number of tools from Axminster and none have disappointed

December 16, 2025
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Rated 2 out of 5 stars

I paid £8 on a £300 order the next day…

I paid £8 on a £300 order the next day delivery 4 days later and it's still not delivered I had somebody lined up to install the extractor setup and I've had to mess them about
I contacted Axminster tools by email no response
What a complete waste of paying £8 for next day delivery Very disappointed
I wish I'd have gone with charmwood now

June 25, 2026
Unprompted review
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Rated 5 out of 5 stars

Customer Centric Team

The team at Axminster are truly customer centric. I had an issue with one of the two packages not arriving due to the courier company and Tony at Axminster was following up daily. Nevertheless I ended up returning the item due to tight timescales I was working to with my tradesmen, and ended up hiring a unit. Tony offered his full support and arranged to return the items for a full refund.

June 8, 2026
Unprompted review
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Rated 5 out of 5 stars

Highly recommended!

Prompt service and very knowledgeable team. Highly recommended for your lathe accessories and replacement parts!

February 18, 2026

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