Joanne Sharp

Hi Joanne,

Thank you for taking the time to share your feedback.

We're delighted to hear that your experiences with our engineers have consistently been excellent and that you've found them helpful whenever they've visited.

We're sorry, however, to hear about the issues you experienced before the engineer visit, particularly regarding the appointment that didn't go ahead as expected. We appreciate how frustrating this must have been, especially when the appointment had been agreed and arranged in advance.

Thank you for bringing this to our attention. We appreciate your honest feedback and are pleased that the situation was ultimately rectified, although we understand your disappointment with how it was handled.

Always good and always loved, that's everything we aim for! Thanks Joanne! 🐾

Thank you for sharing your feedback on your positive experience, we really appreciate it!

Thank you for your fantastic support! Have a lovely week ✨!

Dear Joanne,

We want to express our gratitude for taking the time to share your recent experience with us through your review.

We are truly sorry for the inconvenience and frustration you faced with our transfer service. Your comfort and satisfaction are our top priorities.

We kindly encourage you to contact us at info@suntransfers.com if you haven't already, as this will enable us to conduct a comprehensive follow-up regarding your experience.

Once again, we apologise for not meeting your expectations during your transfer experience this time.

Best regards,

Nicolle
Customer Experience Specialist

Thank you for the positive feedback! It means a lot to us.

Hi Joanne,

Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction.

I’m very sorry to hear that your holiday experience did not meet your expectations. We understand how important it is for our customers to have a memorable and enjoyable trip, and we know how disappointing it can be when things don’t go as planned.

If you'd like to discuss this with us in more detail, please raise your comments and concerns directly to our After Travel team who will be able to investigate this for you. This can be raised by completing the form at the following link: https://www.tui.co.uk/destinations/contact-us/after-travel

Our team will investigate and aim to be in touch within 28 days.

We truly appreciate that holidays are a special time and we are very sorry for any upset or disappointment caused. I would like to reassure you all customer feedback is taken on board and shared with the relevant departments both here at home and in destination to ensure we continue improving the quality of the travel experiences we deliver.

Thanks again for reviewing us and letting us know your thoughts. We'll keep working towards making sure we're providing the best possible service.

Kind regards and many thanks,
Lauren
Customer Support Team

TUI GROUP
TUI UK & Ireland

Hi Joanne,

We're sorry to hear that the cashback card did not meet your expectations. Your feedback is important to us. If you have specific concerns or if there's anything we can do to address your experience give us a call on 0333 777 0777.

Thanks and take care,

Nin

Many thanks for your positive feedback.

Regards,
Danielle