24hrdoc Reviews 

14,941
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 4,789 reviews, reviewers had a great experience with this company. Customers frequently praise the service for its speed and ease, making the process of obtaining prescriptions very convenient. Many people appreciate the ability to handle everything online without needing to visit a doctor's office, often finding the service affordable. This quick and straightforward approach is often described as a lifesaver, especially when traditional doctor visits are not feasible. However, some customers also noted difficulties reaching support, reporting no answers to calls or delayed email responses. A few other people also felt that the prescribed medication was sometimes incorrect, either for the wrong condition, an inadequate supply, or the wrong form.

What people talk about most

Service

People report positive experiences with service, often highlighting its quick, affordable, and efficient... See more

User experience

Users describe positive interactions with user experience, consistently highlighting the ease and speed of... See more

Response time

Customers had ambiguous experiences with response times, with many reviewers praising quick responses,... See more

Price

Customers consistently note ambiguous experiences with price, with many finding the service affordable and a... See more

Product

Reviewers highlight ambiguous aspects of product, with some customers receiving their medication quickly and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I read a lot of bad reviews on the BBB website, but I guess that is just where people go to complain. It took a little bit longer than I was expecting to have my prescription filled and I was not noti... See more

Company replied

Rated 5 out of 5 stars

I filled out some basic information, and had my prescription in my hand within 90 minutes. They even sent me a coupon for the prescription. This is common sense health care. I had a common issue, need... See more

Company replied

Rated 5 out of 5 stars

They provided the antibiotics needed in a timely manner to pharmacy of my choosing. They also offered me a mouthwash that I didn't realized I needed so I opted not to get it but wish that I would've g... See more

Company replied

Rated 5 out of 5 stars

I found this site through ChatGPT while dealing with a painful toothache. Since I really dislike going out in public, I appreciated being able to describe my symptoms, upload a photo, and complete e... See more

Company replied


Company details

  1. #26 of 31 best companies in Medical Clinic
  2. #8 of 9 best companies in Dental Clinic
  3. #1 of 1 best companies in STD Clinic

Written by the company

24hrDOC is the premier telehealth company. With 24hrDOC, there is no need to wait for long periods to see a doctor. We pride ourselves in offering the highest level of healthcare for patients and their families. 24hrDOC is dedicated and focused on you, your physical and mental health, and your well-being through top-notch and convenient medical services! Benefit from affordable online doctor visits through our secure and dependable telehealth services.


Contact info

4.1

Great

TrustScore 4 out of 5

15K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(14,941)

4,685 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars
24hrdoc logo

Reply from 24hrdoc

Hi there,

Thank you for taking the time to share your experience. We're glad to hear you found our service good and prompt. We truly appreciate your feedback and are happy we could provide a timely and convenient experience.

Sincerely,
The 24hrdoc Team

Rated 5 out of 5 stars

I was very pleased with the prompt and…

I was very pleased with the prompt and great service I received. I was able to pick up my prescription at the pharmacy, and have my first dose of antibiotic down within 3 hours. Very happy with the service!

July 13, 2026
24hrdoc logo

Reply from 24hrdoc

Hi there,

Thank you for taking the time to share your experience. We're so pleased to hear you received prompt service and were able to pick up your prescription quickly. We truly appreciate your kind feedback and are glad we could provide a convenient experience when you needed it.

Sincerely,
The 24hrdoc Team

Rated 1 out of 5 stars

Dr sent in a prescription for an…

Dr sent in a prescription for an antibiotic that I listed as allergic to (pharmacy caught it.) Then I had a hard time finding a way to get a hold of someone to correct it.

July 18, 2026
24hrdoc logo

Reply from 24hrdoc

Hi there,

Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand your concerns regarding the prescription and difficulty reaching someone for assistance. We encourage you to contact our support team so your case can be reviewed and we can provide further assistance.

Sincerely,
The 24hrdoc Team

Rated 5 out of 5 stars

I only have one thing to…

I only have one thing to say---EXCEPTIONAL. My issue was reviewed promptly and prescription provided just as quick and I began recovery within 3 days of taken the meds.

March 20, 2026
Rated 5 out of 5 stars

The process was quick and easy

The process was quick and easy. I just answered the questionnaire and then I was given treatment options and everything was looked at by a doctor. My prescriptions were transferred over to my pharmacy within a matter of a few hours. It’s very convenient and you can upload any necessary photos as well. I highly recommend.

July 16, 2026
Rated 5 out of 5 stars

I had a bad toothache come on Friday…

I had a bad toothache come on Friday night. Saturday morning I was in tremendous pain. Looked up a doctor and found 24hrdoc. com. I stayed at 1030 and I had my prescription at 100. I highly recommend this sight. I can't. Thank them enough.

July 18, 2026
Rated 1 out of 5 stars

I requested a specific prescription and…

I requested a specific prescription and was sent a prescription I did not ask for. I tried calling twice only to be sent to a voicemail and sent an email with no reply. I would like a refund as I will not be picking up the prescription

July 17, 2026
Rated 5 out of 5 stars

24 hr doc is the best

Thank you so much I appreciate that you are concerned about me. I will keep your number and use you again I will tell everyone of your practice , I am so grateful for your doctors help when all others wanted over $100 to help a UTI is painful and somehow it always happens on weekends . I am happy all the times I’ve used your service thank you doctors for all you do for patients .

Thank you again
Joann Fry

July 17, 2026
Rated 1 out of 5 stars

Is 24 hour doc a SCAM????

My prescription has still not been called into the pharmacy. I paid for the consultation and received an email saying my prescription was sent to the pharmacy but the pharmacy has no record of it. I have a terrible infection and need help. Cant get anyone on the phone to help with this. At this point I feel like this was a scam that just took my money!

July 17, 2026
Rated 1 out of 5 stars

Fraud

Don’t use this service, they took my money and I have yet to receive my prescription, no answer or responses either

July 17, 2026
Unprompted review
Rated 2 out of 5 stars

I was very happy at first that I…

I was very happy at first that I quickly was prescribed medication for my Poison Ivy. Within two hours. However, they only prescribed a 4 day taper which leaves me at a high risk of a rebound flare with how bad it is and I did send pictures showing that it's on all my limbs except one. I have no way of sending a message directly to the prescribing doctor and nobody is returning my emails. I tried setting up the subscription so that I could send my request for a full 14-21 day gradual taper instead of only 4 days to ensure the Poison Ivy does not come back but when I try to submit payment, nothing happens. It just stays on the screen. Very poor customer service and now I'm concerned I'll have to pay even more money at an Urgent Care once this flares up again and that is not torture I want to go through again once it's gone.

July 15, 2026
Unprompted review

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