Wisp Reviews 

11,457
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 1,707 reviews, reviewers had a great experience with this company. Customers frequently mention how fast and convenient the overall service is, allowing people to obtain necessary medications quickly without waiting for traditional doctor appointments or visiting a clinic. Consumers truly appreciate the discreet process, straightforward questionnaires, and knowledgeable medical staff who deliver prompt healthcare solutions. Some reviewers were not happy with response times, noting that it took several days to hear back from practitioners or get urgent care requests answered. A few people also felt that customer support was difficult to reach when facing unexpected billing errors or medication delivery delays.

What people talk about most

Service

Reviewers highlight positive aspects of service, noting that healthcare access is remarkably fast and... See more

User experience

Consumers find user experience to be positive, highlighting how easy, fast, and convenient the service is for... See more

Product

People report ambiguous experiences with product, reflecting a mix of satisfaction and strong frustrations.... See more

Response time

Customers had ambiguous experiences with response time, reflecting a high level of disagreement among... See more

Customer service

Clients share ambiguous opinions on customer service. While some reviewers highlight fast, friendly, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Useful and helpful site. My only problem is I tried to cancel auto refills for a med I no longer need and despite’s repeated attempts at cancellation I KEEP receiving it. So you really have to get on... See more

Rated 4 out of 5 stars

UPDATE: Customer service contacted me and apologized for the miscommunication and offered a partial refund, which I appreciate. Pricing information on the website is incomplete and confusing. I was... See more

Company replied

Rated 5 out of 5 stars

I'm so glad I found this company. My doctor's office was not being responsive and I was going out of town and needed the medication. The prescription was called in within minutes and I was picking up... See more

Rated 5 out of 5 stars

I am so grateful the pharmacist at Aurora told me about this service. Thank you for all that you do and offer. You are a life saver. I was able to get a prescription for a medication I already take in... See more


Company details

  1. #34 of 49 best companies in Online Prescription Medication Vendor
  2. #4 of 5 best companies in Diagnostic Center
  3. #11 of 13 best companies in Women's Health Clinic
  4. #2 of 5 best companies in STD Testing Service

About Wisp

Written by the company

HiSmile

Treatment on your terms. Pick up your meds same-day at any local pharmacy, or choose free discreet delivery.

Take Symptoms Quiz

Shop Birth Control

Shop BV

Shop Yeast Infection

Shop UTI

Shop Cold Sores

Shop Genital Herpes

Online STI Consultation

The waiting room can wait

Written by the company

Sexual + reproductive care online
Get prescription treatment and holistic prevention for your most sensitive needs. That means affordable, accessible care for vaginal infections, herpes outbreaks, and STDs, plus pregnancy prevention and sexual wellness. Connect with a doctor and choose between same-day prescription pickup at your local pharmacy, or FREE delivery straight to your door. No appointments, no waiting rooms. Be heard, get care, feel better.

Contact info

4.1

Great

TrustScore 4 out of 5

11K reviews

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4.1

All reviews

(11,457)

1,596 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing

Amazing! So helpful and easy to get my birth control pills. And most important is super affordable!
I’ve recommmended to all my family and friends.

September 3, 2026
Unprompted review
Rated 5 out of 5 stars

Quick and Responsive

I really appreciate the quickness of assistance from the medical team with Wisp. I was in a really uncomfortable situation and a medical provider contacted me within 2 hours to check in regarding my concern. The website was super easy to navigate. My order was processing the same day I initiated my request.

September 3, 2026
Rated 1 out of 5 stars

I couldnt pick up my order and i did…

I couldnt pick up my order and i did not get my refund back

August 31, 2026
Wisp logo

Reply from Wisp

Hi there! We appreciate your feedback. For general information, prescription processing and pickup timing at local pharmacies can vary based on factors such as pharmacy workflow, inventory, and staffing. Those seeking additional general information about pharmacy processing times can visit the Help Center and search for “When will my medication be ready?” or contact the support team at support@hellowisp.com

Rated 1 out of 5 stars

Unknown fees and charges

I used this service one time and honestly regret it. I was charged a subscription fee on top of the prescription charge, which I wasn’t expecting to be so high. When I saw that it was set to auto-renew in my email, I immediately cancelled it. I never refilled or even filled the prescription, yet they still refused to give me a refund or refund my fee.

On top of that, they spam my inbox with emails practically every day so now I had to block them. The overall service wasn’t great either. Definitely not worth the hassle or the money. I do not recommend this company.

September 4, 2026
Unprompted review
Wisp logo

Reply from Wisp

Hi there! Thank you for your feedback. We’re always working to improve our services and provide clear information. For questions or more details, please visit our Help Center on our website or contact our support team at support@hellowisp.com

Rated 1 out of 5 stars

Not enough medication and my symptoms…

Not enough medication and my symptoms became worse and now I am just going to have to see a doctor anyways

September 1, 2026
Wisp logo

Reply from Wisp

Hi there! For general information, responses to medication can vary, and treatment approaches sometimes require follow-up guidance or adjustments. Additional general information about treatment expectations is available in the Help Center under “What if my treatment doesn’t work?” or through the support team at support@hellowisp.com.

Rated 1 out of 5 stars

Do not recommend

They never sent my RX to the Pharmacy and the severe delay in response times made it to where I was not able to secure my medication in the time that I needed it. Absolutely awful experience. When I asked for a refund they begrudgingly agreed, stating a one-time courtesy even though they never did what they said they would do.

WISP communication was indifferent at best with zero accountability.

August 30, 2026
Wisp logo

Reply from Wisp

Hi there! Thank you for your feedback. We’re always working to improve our services and provide clear information. For questions or more details, please visit our Help Center on our website or contact our support team at support@hellowisp.com

Rated 1 out of 5 stars

I tried to use your web site to get a…

I tried to use your web site to get a prescription for a UTI, I have only visited it because it said no office waiting and you would be able to give me a prescription for my UTI. I just had one (UTI) ,and it was very bad because I tried to treat myself, big mistake.
The doctor told me I almost would have ended up in the hospital if I waited too much longer. That was July 10th, Now I have it again, so I don’t want to wait for an appointment and then wait in a doctor’s office again. Which my doctor’s office, forgot to confirm my appointment, so I had to go to a WellCare Center, they were great, but I was really sick and had to wait.
You have my information, so now what, do I have to join , to get help from you?
So that’s why I tried you with no help from your site, one star. I will not try again.

September 4, 2026
Unprompted review
Wisp logo

Reply from Wisp

Hi there! Thank you for your feedback. We’re always working to improve our services and provide clear information. For questions or more details, please visit our Help Center on our website or contact our support team at support@hellowisp.com

Rated 4 out of 5 stars

Very easy to use

Very easy to use, but one thing that could be improved is providing more instructions for the prescriptions they prescribe. However, I will still be using their services when needed.

September 1, 2026
Unprompted review
Rated 5 out of 5 stars

Weekend Saved!

It was the weekend and I developed a raging Bacterial vaginitis. It was so easy to go on to Wisp, describe my symptoms and medical history which was followed by review and acceptance and a prescription to my pharmacy - all within a couple of hours. The cost of the consult was not much more than the co-pay to my provider would have been and insurance paid for the prescription - which worked immediately. I was comfortable for the rest of the weekend and completely cured within a week. Thank you Wisp!

August 15, 2026
Unprompted review
Rated 5 out of 5 stars

Very very helpful

Very very helpful! This was a life saver since I am not able to afford health insurance at the moment and am unable to afford an out of pocket clinic visit that would normally be required for prescription birth control.

August 31, 2026
Rated 5 out of 5 stars

Tbh no complains

I have used this company for about 2ish years, it's much faster than trying to get an appointment at the obgyn and even faster than urgent care (given that you are familiar with your own body and know what your symptoms mean). I often got responses within 10 minutes. Everything is very straightforward and there are no hidden charges on their site. Nothing is misleading about their services which I greatly appreciate. I'm a very health literate person with a healthcare background but the whole thing is set up in a way where the average person would still have an easy time getting their needed prescriptions. During checkout, they do try to sell you on their other products but they are actually relevant and helpful + it's easy to decline. Honestly have 0 complains and it's very reassuring to know that as long as I have the money I will be able to treat my symptoms and get relief quickly.

September 2, 2026
Unprompted review
Rated 1 out of 5 stars

Doctor did not call in my…

Doctor did not call in my prescription!!!!

August 21, 2026
Wisp logo

Reply from Wisp

Hi there! Thank you for your feedback. We’re always working to improve our services and provide clear information. For questions or more details, please visit our Help Center on our website or contact our support team at support@hellowisp.com

Rated 5 out of 5 stars

Period Delayed Like a Dream!

I was looking for some way to delay my period for a week getaway with my fiance.. it was to show like 2 days in and that was NOT an option. I took a chance after seeing all the amazing feedback. No words. It worked like a dream! Started taking the medication 2 days before it was intended to stop and stopped taking the day we were leaving and it shows up within 48 hours. What a dream! 🥹🫶🏼

August 22, 2026
Unprompted review
Rated 1 out of 5 stars

Don't waste your time if you are 65 or older

Don't waste your time if you are 65 or older. Wisp took all my personal information: name, birthday, address, current medications, health issues, credit card, drivers license ..., tried to upsell me on things like probiotics, vitamins, lotions etc, then at the very end when I tried to schedule the online consultation, they told me I was too old and they don't treat people 65 or older. Now they have all my very personal info, which I'm sure they will sell for a profit. >:-{

August 30, 2026
Unprompted review
Wisp logo

Reply from Wisp

Hi there! Thank you for your feedback. We’re always working to improve our services and provide clear information. For questions or more details, please visit our Help Center on our website or contact our support team at support@hellowisp.com

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