Snapfish Reviews 

Snapfish is very NON-USER FRIENDLY. I spend days making a photo album only to discover that I cannot have family members buy the album, even after I purchased a copy. Snapfish does not allow sharing. They told me to buy the copies (14 books - $700) and have my family members reimburse me. Ridiculous. Their wensite is very archaic and stagnant. I do not recommend using this for your projects.

Their prices for books are reasonable and decent quality. They advertise photos for 3 cents a piece but they double the shipping cost over what it cost to ship a book.
No way to communicate with them. All answers are printed and no real way to contact them

Spent many hours on both iPad and iPhone. It is the worst most frustrating project ever attempted. First tried their App. Chatted with them said use Web site better for photo books. Not better. I made a book about 4 years ago with little frustrations it success. Giving up just terrible for ordering a picture book. Not user friendly.

Scam bait. Promises 50 free prints only to ignore that altogether to try to sell you instead. A dishonest company. Stay away.

The worst customer service I’ve had to deal with. I ordered 32 Prints of my best friends wedding, all of which came back very poor quality and blurry. I contacted customer service who were very polite to begin with, an email to say how sorry they felt. Than asked me to send photo proof. I explained how difficult that was when using a iPhone. They agreed, again very polite. Then all of a sudden, lo and behold, it’s my fault !! I couldn’t be arsed to take it further so went somewhere else and the photos arrived perfect !!! Don’t waste your time with this company

We ordered a 11 x 5 book hardback.
Wow,it looks exceptional. The quality of the images was great. Delivery was prompt. Only issue was one print wasnt correct rotation and one print was not quite cropped properly,but none of this detracts from the book at all.

Will definatly use this service again. Many thanks

The quality is very bad and they charged me $18 mail fee even I paid more than $100 for the photo book. The photos are blurry and the binding is very poor, Very disappointed.

extremely bad customer service and very disappointed with photo quality & cropping. Both sides of my photos had been cropped cutting halfway through the subjects leaving them useless for me to use. They then failed to contact me BEFORE printing to discuss what could be done to correct this -- I was then sent the USELESS photos which is when I saw them. I have contacted their CUSTOMER SERVICE but I am still yet to receive a satisfactory response so will now have to go to my Credit Card and request CHARGEBACK -- be warned Snapfish on all counts! - CHARGEBACK threat got me a FULL REFUND for prints & shipping then went to MYPICTURE who done an excellent job for same price!

Customer service dreadful. Trying to resolve an upload issue all week and just get the same response’s which have nothing to do with the issue

Snapfish used to be good and consistent. But now in the past 2 years quality and shipping issues have continually gotten worse. Prints from the same exact file reprinted a year later are grainy, dull and on flimsy cardstock and smaller than they say at 5”x7”. I am now going to use another printer service as they have let me down on the past 5 orders.

Their customer service is horrible. You can’t talk to anyone you cannot find an email to even ask a question. Their shipping sucks and is late without any communication. I will never buy from them again.

I have a frame with 16 apertures each 100mm x 100mm. I selected 16 photos and ordered 4”x4” prints which would be just perfect (102mm). They arrived and they were all 102 x 98mm. Customer service assured me that this would be escalated, that she would personally ensure they were done properly and I reordered for free. The replacements were even worse and weren’t all the same. They were again, 102mm wide x between 96 and 97mm. A reply to the previous email chain got no response so I went on the chat again. He talked about their “skilled artisans” who surely just push buttons on a machine. I find it astounding that they sell square prints and yet can’t even make them square!! I got a refund and I’ll go to Tesco!!!

Geeta was very polite and helpful. I am very concerned about having received someone else’s private prints and someone receiving mine and bothered that now I cannot use the prints I ordered in time for the occasion they were intended. I understand the process is automated- until packaging I guess - and so I would have appreciated an exception and manual internvention for overnight solution so I at least could get my prints in time. Alas, this was not offered. 1 out of 5

I had paid for and requested premium delivery. The website said that I would receive my book by Tuesday. It is now Thursday with no new tracking updates. Never again.

The site is awesome with several design options.
The problem I had was the site kept freezing and error code saying: SITE IS NOT RESPONDING
THAT was VERY frustrating because I was almost finished I just went back to check the pages and do any editing. It was a pain to say the least. I was literally pulling my hair and rolling my eyes for an hour. I kept saving my work and thankfully it was completed without losing anything.

Absolutely terrible. Every time I try to log in to track my order. I have to reset the password. Even though entering the correct password. Then when finally in, I go to track my order and its states not available. Try to speak to customer service, which is impossible. As online chat is a bot and can’t actually get to speak to someone.

Terrible product, terrible customer service. I ordered 31 square photos of various sizes, 4"x4", 5"x5" and 8"x8". The photos weren't square, they had wonky edges, no right-angles. They weren't printed to size or shape so the subject was cut off. Some photos had parts of different photos within them.

I contacted customer service to ask for a replacement reprint, but was immediately told by the AI chat bot that, "print sizes are approximate, and minor variations in cropping and dimensions can occur as part of the production process, as outlined in our Terms and Conditions. I am sorry, reordering the prints would likely result in the same outcome, as these variations are inherent to the way our prints are produced."

They repeatedly offered me a credit. I wanted a refund for prints and shipping (the shipping cost a lot). They said they would do a full refund, then refunded the prints minus shipping costs.

It's a real waste of time to have to complain to a company about a defective product to be told that the rubbish they sent you is just what they do and what you should expect (as per their terms).

I am a professional designer and I send files to print all the time, I expect a different quality of product and a different customer service response from the printer.
For reference I have attached some photos of their prints (faces are blurred out by me for privacy) I have added red lines to highlight the wonky issues and sizing).

None of these square photos appear to have a right angle (usually a given for a square) and the size variance is 1/2 inch on a 4" size which is over 10%.

Zero stars! Spent an hour adding, cropping, editing my photos. My cart total was $55.92 with a promo, they charged me $121.76. The promo was deemed invalid AFTER I hit “submit order.” VERY shady company.

The printing on some of the mugs was faded . Contact to this company is difficult to get a resolution. Chat line is not user friendly and there is no telephone

I ordered a photo book on Thursday, it arrived today (Tuesday). It is just perfect, the pages are glossy and of great quality. I was lucky enough to find a discount code for half price, so I ordered a bigger book. The images are of great quality, and it was really helpful that a warning comes up on the screen, during the order process, if the image will be of a low quality. This book was for one of my children to mark a special occasion, and I am so glad I ordered it. I will definitely be ordering from this company again, and recommending to friends. Thank you