Raymour & Flanigan Reviews 60,439

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional service, noting their courtesy, knowledge, and attentiveness. Consumers appreciate the sales team's ability to understand their needs and offer helpful solutions without being pushy. People highlight the positive and stress-free buying experience, often mentioning specific staff members who went above and beyond to assist them. Consumers express satisfaction with the overall service, emphasizing the staff's professionalism and willingness to accommodate their needs. While there are mixed opinions regarding the delivery service and order accuracy, the positive feedback on customer service and the helpfulness of the staff stands out. Reviewers value the easy purchase process and the quality of assistance received, making them likely to recommend the company.

Based on these reviews

Rated 5 out of 5 stars

Sales personnel (Chris Buddock - Whitehall, PA store) were very personable, knowledgeable and professional. Chris took his time, listened closely to our needs and concerns regarding the purchase of a... See more

Rated 5 out of 5 stars

I just had a hip replacement and was in need of assistance with sitting and standing. My wife went to the Patchogue location and the woman in the department couldn't have been nicer. She went over t... See more

Rated 5 out of 5 stars

What a wonderful shopping experience. Robin was absolutely pleasant to walk thru the showroom with describing the products we were interested in. We had no problem selecting the pieces we had come in... See more

Rated 5 out of 5 stars
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Our salesperson, Tom Shaw, made the experience stress free and enjoyable from start to finish. We had a lot of specific requirements, given our small space, and he worked with us on creative solutions... See more

Rated 5 out of 5 stars

My wife and I have been customers at the Secaucus ,NJ store for the past 3 + years. We have purchased all of our furniture there and would not even consider looking elsewhere. Special shout-out to s... See more

Rated 5 out of 5 stars
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It was very easy in line to purchase furniture. Normally, I feel uncomfortable buying something within seeing it. But for 40 years, we have purchased all our home furnishings from raymour and Flanigan... See more

Rated 5 out of 5 stars
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We came to Raymour and Flanigan to look at and hopefully purchase a recliner sofa. Our Salesperson, Lisa, was very helpful, positive and most of all knowledgeable. She knew her products! Lisa guided... See more

Rated 5 out of 5 stars
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Sales person was very thoughtful for letting me be with my friend in discussing all possible thoughts for the piece of furniture I was interested in buying. We must have been there sitting across fr... See more

Rated 5 out of 5 stars
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The salesman John was excellent, knowledgeable and very professional. He let us browse the show room until we have decided on an items. He gave us pros and cons on all the items we selected. John is a... See more

Rated 5 out of 5 stars

Visited the store for a new mattress and had an excellent experience. Our salesperson was very knowledgeable about the brands we were interested in and was wonderfully pleasant as well. We purchased... See more

Rated 5 out of 5 stars
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The Manager at the Vineland N.J. location, is the most attentative, truthful, helpful representative at this location. I had some minor issues that she was quickly able to remedy. People like he make... See more

Rated 5 out of 5 stars
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Entering the new facility in White Plains was a bit overwhelming. However the sales person, Kerry Lawton approached and greeted us with a smile, listened to our needs and took us directly to the corr... See more

Rated 5 out of 5 stars
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We were greeted by our salesperson, Chris, who was extremely courteous. He asked us what we were interested in and then proceeded to show us a selected variety for that item. He was quite knowledgeab... See more

Rated 5 out of 5 stars
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I came into the Avon store at 6:30 pm on a Saturday night and Robert Hillburn, who must have been at the end of his day, was so very helpful and attentive without being over bearing. He solved iss... See more

Rated 5 out of 5 stars
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We purchased a sofa and love seat from the Utica area store. Lourdes, our sales person, took very good care of us, as usual. The love seat had a few defects. It took a while to connect to the Alba... See more

Rated 5 out of 5 stars
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Mark Gordon was very knowledgeable in all aspects of the furniture we looked at . He was not pushy to get a sale ,which made us comfortable working with him. He also answered all our questions even th... See more

Rated 5 out of 5 stars
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I love the new bookcase! It's even larger than I imagined and holds a lot of books. The color and design are just what I was looking for. It was so easy working with Raymour & Flanigan! The purchase p... See more

Rated 3 out of 5 stars
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I placed a bed frame order based on web site information that it was in stock and would be shipped within two weeks. When checking shipping status today, I see that the item is not expected to be back... See more

Rated 5 out of 5 stars

We had a great experience at this location. Our sales person was Shawn and he provided us with exceptional customer service. He was very courteous and invested in helping us find the right fit of vari... See more

Rated 5 out of 5 stars
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I was greeted by a handsome young fellow by the name of Jared (already a great start as we share the same name) I was just looking but he helped me furnish my whole apartment at a steal! That young ma... See more

Rated 5 out of 5 stars
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From the moment I arrived in the store I was greeted by the salesperson, Krystal who introduced herself and said she was there to help. She also gave me space to look around and was very professional... See more

Rated 5 out of 5 stars

My husband and I came to this store after getting lied by Bob’s furniture store that they’ll deliver 4,000$ worth of furniture on time. Turns out that they had nothing in stock (even though we put... See more

Rated 5 out of 5 stars
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Excellent attentive Sales staff Very informative but no pressure sales Tactics Sam Chowdhury was very courteous Knowledgeable abd understood our Preferences to show us an exact Sofa bed Stor... See more

Rated 5 out of 5 stars
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First I’d like to talk about the Platinum protection plan, if you don’t get it, you may regret it. Two years into buying our sofa, our granddaughter spilled nail polish on our leather recliner and the... See more

Rated 5 out of 5 stars
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We went looking for a living room set with a non- negotiables. Our salesman did an awesome job showing us options and offering ideas to make it happen for us. It was a great experience and we were h... See more

Rated 5 out of 5 stars
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The salesperson G.F. in Staten Island was polite not pushy and was very knowledgeable. Quite impressed with the overall set-up displays and the lighting, which in most stores are dark and makes it har... See more

Rated 4 out of 5 stars
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I was greeted by a salesperson within 10 minutes of my arrival. He stated that he was just finishing with a customer and would be right back. After 30 minutes, I saw the salesman working with another... See more

Rated 5 out of 5 stars
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The reason my experience was great is due to the courtesy of the store staff as soon as I walked in. The service desk staff were amazingly professional and helpful. The manager was very accommodatin... See more

Rated 5 out of 5 stars
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Sam did not rush us! He was very helpful in the choices we needed. Within ten minutes, my purchase was made! I purchased living room furniture. I will Definitely be back to complete my furnitur... See more

Rated 5 out of 5 stars
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The staff were very responsive upon entering the store, showed me many mattresses and gave me time to try them out and returned to find out how I was doing. It was hard for me to decide and I was ther... See more

Rated 3 out of 5 stars
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Our salesman, Hendricks was lacking customer Service. I had to call him because of a delivery conflict, instead of returning my call, he texted me and didn’t identify who he was. I’m glad it wasn’t a... See more

Rated 5 out of 5 stars
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Great experience. Salesman Ken was amazing. So helpful and very knowledgeable about what we needed and looking for. Will definitely be back to see him again for other needs. He is an asset to the stor... See more

Rated 5 out of 5 stars
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Wonderful staff member, Mark B. Has been so very helpful each and every time we have stopped by for yet another needed furniture piece to complete our needs.

Rated 5 out of 5 stars
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We are repeat customers, and have worked with Ilana before, She was, again, very helpful and informative. We were able to get the exact furniture we needed, and placed another order that day.

Rated 5 out of 5 stars
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they usually have a variety of good quality furniture in reasonable prices. their website is easy to navigate and its clear about the prices and fees. I did not receive the item yet but I am hoping th... See more

Rated 5 out of 5 stars
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The salesperson, Ryan Chang was very attentive and answered all of my questions. I am moving into a studio apartment and if my interested armoire will fit in my small area, I will be more than happy t... See more

Rated 3 out of 5 stars
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Upon entering the store we were immediately approached by an employee playing watchdog at the front door. This is the 3 star rating. We do not like that attack mode upon entering. We’ve worked with J... See more

Rated 5 out of 5 stars
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Andrea that called me prior to my delivery to confirm my order and educated me in getting what i really needed with support and her expertise. The men that delivered the bedding were awesome, kind,... See more

Rated 4 out of 5 stars
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The purchase went very well. I had a problem with my ottoman that the wheels were peeling and I call for service and the tech guy was very polite and repaired all 4 wheels,about a week ago. Now one of... See more

Rated 5 out of 5 stars
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Our salesperson Azza was very helpful but never pushy which we found to be a great quality and we will not hesitate to purchase a new living room set from R &F in the near future.

Rated 5 out of 5 stars
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Michele Arnholt was an absolute delight to work with! She's personable, knowledgable and certainly knows how to make a customer feel attended to without feeling overwhelmed!

Rated 5 out of 5 stars
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Our salesman Lou was great. Extremely knowledgeable and helpful. We needed 2 mattresses, with different needs and he found the perfect match for each. If you need a new mattress I would ask for Lou

Rated 5 out of 5 stars
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Friendly & professional service with a good listening ear. Dale was attentive & polite. We've purchased items previously as well and were satisfied. Thank you!

Rated 5 out of 5 stars
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Salesperson was knowledgeable and helped us get the right pieces we needed. Pricing was fair also, and financing helped us make the final decision.

Rated 5 out of 5 stars
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The store had an over abundance of sofas / couches on display. Alot of in stock items as well. Gabby went above and beyond to help me out. Excellent customer service

Rated 5 out of 5 stars
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Quality of products and Vana was very helpful and knowledgeable in the products with great customer service.

Rated 4 out of 5 stars
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We went to Raymour & Flanigan this past Saturday looking for a new mattress and ended up with a bed frame and rug. Naz informed us of the manager's sale and we updated our queen to a king mattress. He... See more

Rated 5 out of 5 stars
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I had the be best sales person ever. Marina was so accommodating. She knew exactly what I was going through. Trying to make sure my new furniture was going to fit as well as to be comfortable. I would... See more

Rated 5 out of 5 stars

In the store inquiring about a mattress’ protection bag when Kevin Choquette, the Home Furniture & Sleep Consultant came to the rescue, alerted the Manager and minutes later I left with a big smile on... See more

Rated 5 out of 5 stars
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We were greeted & welcomed outside the store by Ms. Monet Bourne. She was friendly, patient and well informed about the mattress department. Although we tried many mattresses, the very first one she... See more

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Company details

  1. #56 of 157 best companies in Furniture Store
  2. #7 of 38 best companies in Bedroom Furniture Store
  3. #2 of 8 best companies in Children's Furniture Store
  4. #19 of 84 best companies in Home Goods Store
  5. #14 of 32 best companies in Interior Designer
  6. #2 of 10 best companies in Mattress Store

Written by the company

Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!


Contact info


4.6

Excellent

TrustScore 4.5 out of 5

60K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 25% of negative reviews

Typically replies within 1 week


Rated 1 out of 5 stars

Worst place to buy a couch from.

Worst place to buy a couch from. We came here happily being fooled into the best warranty and best furniture spending 3 grand on a couch that broke 2 Hours after delivery. We called the next day and we told they would contact us, noone did soo we called again. We then were told we would get a message. 3 days later we got a message that said the 30th of Oct from 12 to 2 pm noone came. We waited all day at home. Called back, apparently it was a glitch. 2 weeks now we have been stuck with a couch that is not working the recliner won't go down, they just apologize and say no refund no returns. We got a 5 year warranty on top of the purchase. This is just horrible. The worst place I have ever delt with.

October 14, 2025
Unprompted review
Rated 1 out of 5 stars

Buyer beware

Buyer beware. Do not purchase anything from them. I bought the motto sofa and it broke the first day of delivery. I had purchased the extended warranty. Called to set up to get it fixed. Ten days later they were suppose to come fix it but a no show. I received an email they were suppose to show up at a certain time frame. I left work early to be here for them to fix it. I called the store after they didn't show up. They said there was a glitch on there end and I was never really scheduled even though I received an email with a date and time they were suppose to show up. All they said we are sorry you will have to reschedule. I've had this sofa for almost 3 weeks and it has been broken within hours of relieving it. When you spend almost 4000 dollars on a sofa you would think you wouldn't have to go through all of this trouble. But I'm sorry is all they have to say. I will never buy anything from this store again and hopefully you won't either.

October 19, 2025
Unprompted review
Rated 1 out of 5 stars
Invited

Buy from somewhere else

So far, I'd give negative stars to this company. I ordered a bed on 9/19 and was estimated 2 to 4 weeks to be deliver. I reached out after 3.5 weeks to see if there was an update.

I called, I used the Live Chat option. No one called back. The live chat? HA! Stops giving updates after a while of where you are in line. I assume so that you'll give up? Finally after 2 weeks of trying get ahold of someone, finally I get an update. It was on "back order". In lieu of giving me a generic email or something as an update, the company just ignores customers! I told the rep if it wasn't delivered by x date, my order will be canceled. Magically, my order is in only a few days later! Wow!

Now let's forward to getting someone who can give me an update. They did fine. However when I mentioned a COI for my building they told me to email them the info, I did. Now I'm getting text messages and emails from another rep asking who to reach out to for the COI info. Does no one talk at this company?! This is the worst experience I've had with them. No one talks, no one cares.

October 30, 2025
Rated 1 out of 5 stars

Horrible Store manager

Had a horrible experience with store manager Craig! He was absolutely rude and never cared to change his attitude, even when confronting him to tell him to never speak to a customer like that. His response when saying how rude he was and uncalled for was “thank you, anything else?”
That’s when I had it and called him an agole and he responded “thank you”

October 26, 2025
Unprompted review
Rated 5 out of 5 stars

Maureen was very well prepared for my…

Maureen was very well prepared for my visit and showed me many options that I never even considered. She meticulously researched everything
before I visited with her and was very pleasant !!
I will be back !!

October 26, 2025
Unprompted review
Rated 1 out of 5 stars
Invited

Order lost in system

Order I placed for delivery on 10/24 was never received. When I spoke with a representative about the order I was told it was scheduled for that date and I would get an e-mail confirmation the night before and a text when delivery person would be there the day of delivery. When I called on 10/24 I was told there was no order and I would have to re-order and wait another week before shipment could be made. I canceled the order

October 21, 2025
Rated 1 out of 5 stars

I recently purchased a mattress for my…

I recently purchased a mattress for my new apartment after moving to the US in the union square store. The salesperson, Robert Pinto, charged us a premium price and assured us that the mattress would be delivered on time. I emphasized that the delivery date was critical, as we had no other place to shop and needed the mattress urgently.

However, on the promised delivery day, the mattress did not arrive. After spending hours trying unsuccessfully to reach the company by phone, I went to the store in person. Unfortunately, the same salesperson showed no empathy and made no effort to help, effectively leaving us without a place to sleep.

When I asked to speak with the manager, Mary Rose, she refused to take our call or address the situation, even though we had given the store a full week’s notice and had been assured timely delivery.

We ultimately left the store without a mattress or any support from the staff, despite having been promised otherwise. This experience was extremely disappointing and distressing, especially as newcomers relying on the company’s word and professionalism

October 24, 2025
Unprompted review
Rated 5 out of 5 stars

In the store inquiring about a…

In the store inquiring about a mattress’ protection bag when Kevin Choquette, the Home Furniture & Sleep Consultant came to the rescue, alerted the Manager and minutes later I left with a big smile on my face and a happy heart. Thank you, Kevin and the Raymour & Flanigan team for a wonderful experience!

October 23, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible communications and customer service after they make the sale!

I went in to the Waterbury store to purchase a mattress. Francisco our salesperson was very nice and knowledgeable and we found what we liked pretty quickly, We decided we would also buy a new bedframe and added that to our order and paid. Delivery was confirmed for Thursday (3 days later)
Wednesday we received a text from the delivery company confirming our delivery time window. Thursday we received another text adjusting the time by an hour.
An hour after we were told the furniture would be delivered, I called the store to confirm delivery and was told they had no idea and they have nothing to do with the delivery company)
It turns out the delivery company went to pick up the bedframe this morning and noticed there were parts missing which was never communicated to me or the store. I called the store and after a frustrating conversation cancelled the entire order as there was no way they could guarantee delivery of the mattress and frame and they have no communications with the delivery company.
I spoke with a manager and cancelled the order as I could get no firm and honest answers as to when they could confirm I would get my full refund -They told me about 10 days! Very frustrating, very disappointing and I sadly will never set foot in a Raymour and Flanagan store again.
Poor management, poor communication, promises broken, no customer service after taking your money,

October 23, 2025
Unprompted review
Rated 1 out of 5 stars
Invited

Disapointed

Received confirmation for delivery but a no show occurred. Had to reschedule, but was told it was never entered correctly even though I received a text confirming the delivery. This is the second time for the order being screwed up.

October 20, 2025
Rated 5 out of 5 stars

Sales personnel (Chris Buddock

Sales personnel (Chris Buddock - Whitehall, PA store)
were very personable, knowledgeable and professional. Chris took his time, listened closely to our needs and concerns regarding the purchase of a new mattress. He gave us multiple options. advised us of any pros and cons for each product and most importantly let the product choice to the customer.

September 18, 2025
Unprompted review

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