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Rooms To Go Reviews 

51,283
•
TrustScore 5 out of 5

4.8

Furniture Store
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Review summary

Created with AI, based on recent reviews

Looking at 17,826 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being respectful, informative, and patient, often highlighting their non-pressuring approach. Sales associates are frequently described as very helpful and knowledgeable, guiding people through the selection process with ease. Customer service is also highlighted for its responsiveness and personalized assistance. The overall user experience, from browsing to purchasing, is consistently reported as smooth and easy. Many appreciate the convenience of building an order in-store and finalizing it online from home. Reviewers value the quality and variety of products, often finding exactly what they need, with representatives sending links for remote payment to enhance the seamless process.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, professionalism,... See more

User experience

Consumers find the user experience to be positive, often highlighting the ease and efficiency of their... See more

Product

Reviewers highlight positive aspects of product, often praising the quality, style, and diversity of choices... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness and... See more

Order

Customers had positive experiences with order, frequently highlighting the ease and convenience of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

George at the Destin location was absolutely incredible! He let us look around without hovering over our shoulder, but would still check in to make sure we did/didn't have any questions. He was very r... See more

Rated 5 out of 5 stars

Roxana made my experience very smooth. She greeted my family and I at the door and walked us through figuring out the best recliner sofa for our basement. She even took time to use ChatGPT to create 3... See more

Rated 5 out of 5 stars

I finally decided to stop in at your store since I have had my eye on a loveseat and oversized chair for months. Ed Martinez met me at the door. He made my shopping very easy to make a decision. He... See more

Rated 5 out of 5 stars

Loved the low pressure to be able to go to the store, pick several items that we liked, then go home and think it over. They went ahead and generated a shopping cart, with our top choices, and we were... See more

Company details

  1. #16 of 172 best companies in Furniture Store
  2. #1 of 40 best companies in Bedroom Furniture Store
  3. #1 of 6 best companies in Children's Furniture Store
  4. #2 of 30 best companies in Living Room Furniture Store
  5. #1 of 15 best companies in Mattress Store
  6. #1 of 32 best companies in Outdoor Furniture Store

About Rooms To Go

Written by the company

At Rooms To Go, we make it easy to create a stylish, comfortable home with quality furniture at unbeatable prices. With 150+ showroom locations and a seamless online shopping experience, you’ll find everything you need to furnish your space your way.

Furnishing an entire room? Explore our beautifully curated living room, bedroom, and dining room sets, designed to take the guesswork out of decorating. Looking for just the right piece? We offer a wide selection of sofas, recliners, sectionals, beds, tables, and home décor to match your style.

Rooms To Go also features a stunning collection of outdoor patio furniture to transform your backyard into a stylish retreat. Plus, our kids’ and teens’ furniture selection includes fun, functional, and space-saving designs for growing families.

Need a great night's sleep? We carry top-name brand mattresses like Sealy, Serta, Beautyrest, and Tempur-Pedic, so you can find the perfect fit for your comfort and support needs.

Shopping with Rooms To Go is simple and stress-free, with flexible furniture financing options that make it easy to bring home what you love. Whether you shop in-store or online, our commitment to quality, value, and customer satisfaction ensures a seamless experience from selection to delivery.

Visit one of our showstopping furniture showrooms near you to see our items in person, or shop online at roomstogo.com for thousands of styles with convenient home delivery. Whether you're furnishing your first home, upgrading your space, or looking for that perfect accent piece, Rooms To Go has everything you need to make your home feel just right.

Shop with us today and discover why millions of customers trust Rooms To Go for stylish, affordable home furnishings!

Contact info

4.8

Excellent

TrustScore 5 out of 5

51K reviews

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4.8

All reviews

(51,283)

17,566 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Experience

Great experience! I worked with Kenneth McKnight, and it was easy and seamless. I was able to shop online and complete my order from the comfort of my home.

July 21, 2026

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