Mobiles Reviews 

For all of the emails the cutover didn’t happen when agreed, requiring support assistance.

I didn't receive my sim card.spoke to Vodafone and they said that my order was cancelled.
I don't know what is going on

Excellent customer service from Happiness and Melissa (Mel)

I would like to give special recognition to Happiness and Melissa (Mel) from Mobiles.co.uk Customer Service.

Happiness was extremely patient, helpful and professional when my phone delivery had a problem. She investigated what had happened, arranged for the parcel to be redirected to Currys Friern Barnet and clearly explained what would happen next.

Melissa (Mel) was equally helpful when I contacted Mobiles.co.uk again. She checked my order, confirmed that the phone had arrived at the store and was ready for collection, and explained everything clearly.

Both were kind, patient and professional throughout. They turned a stressful delivery situation into a very positive customer service experience.

10/10 service. I hope their managers see this feedback because both Happiness and Melissa deserve recognition. Thank you both very much!

so unable to track my sim card or talk to anyone because the "my account" page is down and just says page error.
I ordered it about a week ago and still no sign of it or a way to ask for help this is the only way of contacting them i can do.

Horrendous company to deal with. Order didn't arrive so they had to send a replacement. Said they'd contact me throughout the process but never did, it was always me contacting them. I asked on 3 separate occasions for a complaint to be raised, none of the agents I spoke to logged the complaint at any stage. I was hung up on multiple times by their call centre staff, sometimes just after giving my name at the start of the call. Their customer service department is diabolical, the worst I've dealt with. It all concluded with them offering me £50 compensation which if I'm being honest, I'd happily have foregone if it meant I never dealt with them in the first place. Avoid using this company at all costs!

Update - Order ID 147937986

Not able to get through customer service on line over the chat or phone.
Waste of time.
Wanted an update for order 148626450

A selection of competitive sim only contracts were easy to find on the website. I chose a non-cashback contract which I was happy with. No issues at all. Would recommend these guys.

Avoid! I asked to cancel my plan but they didn’t cancel and I had to pay extra and lost my old number. Very bad service, they just blamed it to Vodafone.
Updating here: Vodafone said the third party which is the mobiles.co.uk, they didn't cancel the e-sim plan. I called several times and the customer service over the phone told me that they already cancelled from their end and nothing they can do. However, when I went to the vodafone store, the staff told me that mobiles.co.uk is lying, as the plan is still active on their site. Now I have to pay two plans which one old number on the esim and one new number on the physical sim. No one can tell me if I can still have my old number back, and I'd been told that I will lost my old number if I cancel the e-sim plan

I have been with Mobiles.co.uk for few years and like their service very much.

Shambles of a company ! Nearly 2 months since I returned a phone that arrived in a dripping wet bag (dpd driver spilt his drink ‘apparently’ ) free gift of headphones missing on arrival that I didn’t even know about or order!!! To cancel the plan it’s took nearly 2 months & still not received my upfront cost (they have apparently lost my bank details) had to call AGAIN to give them manually..£100 had to be paid for the ‘missing headphones’ that never arrived plus £15 to post phone back .apparently you can’t speak to any one higher than an ‘Amy’ from the executive suite ….2 months £115 down through no fault of my own & still awaiting upfront cost returned .just unbelievable really .AVOID THIS COMPANY LIKE THE PLAGUE

A seamless experience for a product at a very good price.

The purchase was easy and guy on phone knowledgeable but wrong email address was sent to Vodafone so it took a while to work out why I had no service with my eSIM and I couldn't verify via telephone so had to go to Vodafone shop and sort out the connection

Mobiles.co.uk have been absolutely brilliant. The phone ordered easily and arrived within days. Unfortunately I had to return the phone no fault of mobiles to go or no issues with the phone but I wanted to keep my number and the mobile provider ID who I was with and wished to remain with when upgrading my phone with mobiles to go do not allow you to keep your number from ID to ID so I had no option but to cancel my contract within the 14 days and received a full refund. I had opened the phone and set it up so I reset and it and returned it boxed. Thank you Mobiles.co.uk for refunding me in full. I’m still awaiting refund from ID. Highly recommended , great service and very professional and helpful.the chat customer service was really good also.

Always misleading customers with advertising and then they mess you about with delivery dates!

The internet speed is extremely poor. I am struggling to watch videos loading free

Have been using mobiles.co.uk for a number of years now. Always provides good service and competitive prices on sims.

Order ID:148050166

Have ordered from mobiles.co.uk before with no issues so I ordered the new Honor V6 with a large upfront cost to reduce the monthly cost.

It was my first time with a fold phone and I wasn't sure anout the middle crease.
I was correct I just didn't like the middle crease and some applications I required for work (call recording) wasn't working correctly.

The return process was simple enough but I still have not received my upfront cost back.
I phoned Mobiles.co.uk on the 27th while on holiday and spoke to them, I gave them my bank details to issue the refund and was informed 3-5 days, we are now on day 6 and still no refund.
Was a little strange that the refund wasn't returned directly to my original payment method but which ever way the refund arrives is good.
Not a small amount at £779 and I will give mobiles.co.uk a few more days.
I return from holiday early on the 4th and if not recived my refund by then I will be seeking a chargeback with my credit card company.

Mobiles.co.uk do have some great deals but the return/refund process needs to be refined.