Good service overall, but there is 1 remark, when shipping goods to the Netherlands, the destination partner is GOFO(not always). This company while cheap to use, is known in public reviews for droppi... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a issue with a cable that I bought from the Linsoul guys. The guys from Linsoul answered all my questions who I had, helped my out with my issues and fixed it. The support is very friend... See more
I only read the horrible reviews after ordering my xenns top pros. After reading them I was extremely scared but everything worked out perfectly :)
The iem's are great. They fit good, the sound is nice. BUT. I live in Denmark and they used DAO for delivery, and they are not delivering to my address, would be great if they used different courier i... See more
Company details
- #6 of 7 best companies in Home Audio Store
Written by the company
Linsoul Audio Provide You With the Best Experience of Portable Hi-Fi Music - Headphones & Earphone In-Ear Monitor Custom IEM
Contact info
United States
- www.linsoul.com
3.5
Average
201 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Linsoul
Dear Customer,
We are very sorry to hear about your experience, and we sincerely apologize for the inconvenience caused.
Could you please let us know what issue you experienced with the order? Is the problem related to the IEM sound becoming quieter, an abnormal sound quality issue, or a cable-related issue? Or did you encounter any difficulties during the return and refund process?
We have also sent you an email to better understand your situation. Please kindly check your inbox when you have a chance.
Please rest assured that once we have a better understanding of the issue, we will do our best to assist you and continue working with you until the problem is properly resolved.
Thank you for giving us the opportunity to help.
Beware of Linsoul ,scammers
Beware of Linsoul products and their website
Product not working
They blocked me on instagram and socials when i publicly exposed that they dont issue refund
Please stay away from them ,they act like they will help but they wont
July 30, 2026
Unprompted review
Reply from Linsoul
Dear Customer,
We understand that you have encountered an issue, and please rest assured that we will do our best to assist you.
We learned that you are experiencing a noise issue. Since this type of problem can be caused by multiple factors, we previously provided some troubleshooting steps and requested your assistance with testing. These details will help us better identify the cause and provide a more suitable solution.
However, we have not received your reply yet.
If you have time, please kindly provide us with the test results or any additional information. Once we have a better understanding of the situation, we will do our best to assist you and work toward a proper solution.
Thank you very much for your patience and understanding.
Piss poor at returns
Received new product, KZ ZS-10 PRO IEMs. I didn't open them because I decided to return them. My first request was ignored. Second request, they responded they would respond. Then they sent a 2 page email with detailed instructions on how to return them. I had to fill out the RMA form, find a shipper, wrap and ship the package, and send all the shipping info to the company. Then drive to UPS and buy packaging to send it. Cost with packaging and shipping was $17. They made a big deal about making an exception to their policy and offered to pay me $15 toward shipping. Hopefully they will. Next time I buy from Amazon. 8/5.the company was very nice as they were waiting for the IEMs to come in. They promptly refunded the purchase price after they had received the IEMs and, a few days later, sent me $15 toward the $17 I paid to return the IEMs. They were actually very nice to work with.
July 21, 2026
Unprompted review
Reply from Linsoul
Dear Customer,
Thank you for taking the time to share your feedback with us.
We are truly sorry that the return process felt inconvenient and required extra time and effort from your side. We completely understand your frustration and sincerely appreciate your patience and cooperation throughout the process.
We would like to kindly explain that the return steps and required information are necessary parts of our return procedure. Since each return needs to be properly identified and matched with the correct order, customer information, and package details, these steps help us ensure that your returned item can be accurately tracked and processed without any delays or confusion.
We are glad to let you know that we have now successfully processed the refund for both the order amount and the return shipping cost.
We sincerely apologize again for the inconvenience caused. Your feedback is very valuable to us, and we will share it with our team as we continue to improve our customer experience and return process.
Thank you again for your understanding and support.
IEM died after only a few months of…
IEM died after only a few months of very light usage. It was under warranty, yet they wanted me to perform and record an absurdly complicated and time-consuming autopsy on the IEM that required tools I didn't have. Just such an unreasonable request, considering they were inexpensive in the first place. Won't be ordering from them again if they are so miserly about replacing defective products.
July 12, 2026
Unprompted review
Reply from Linsoul
Hi there,
We are truly sorry to hear about the issue you experienced, and we sincerely appreciate you taking the time to share your feedback with us.
We completely understand how disappointing and frustrating it can be when an IEM develops a problem after only a few months of use, especially when the product is still within the warranty period. We also understand that you were hoping for a simple and effective solution to resolve the issue as quickly as possible.
However, since we are unable to view your order information or the details of your previous communication with our support team through this review alone, we are currently unable to confirm the specific details of your case or the exact process that was followed.
To better assist you and look into this matter further, we sincerely hope you can provide us with your order number or the email address used for your purchase, so we can check your order records and review the situation.
Please rest assured that after fully understanding the details, we will do our best to provide you with full assistance and a suitable solution.
If you have any further questions, you are also welcome to contact us directly at support@linsoul.com. Our customer service team will be happy to assist you.
We sincerely apologize again for the inconvenience caused and appreciate your understanding. We highly value every customer's experience and hope to assist you further to resolve this issue.
Great product, but remember...
Shipping was quick, even considering pre-order.
Sound quality feels good, but it was really different from my previous cheaper headset, which is just a question of time to get used to.
I immediately set the switches to 123 - on and it felt way nicer than base option.
Before ordering make sure that cable will be long enough for your needs. For me length is good enough, but I can't lean back on my chair.
(I'm pretty sure you can grab a longer cable separately due to "hot swap")
It has quite a big choice of swappable ear tips, but for me only the smallest one actually fit, even that I would be considered avg. size person (man, 180 cm), but maybe my earholes are smaller then avg idk.
I don't consider any of this as critical problems, but rather considerations you should remember about, while ordering.
Great product!
June 10, 2026
Don't expect your shipping choice to matter
I really liked the item and I got what I paid for and fast tracking information. But I chose to have to come with DHL but I guess UPS was cheaper for them. So it got shipped with ups anyway. I even e-mailed them about it and didn't get a reply
June 10, 2026
Reply from Linsoul
Hi there,
Thank you for your feedback, and we sincerely apologize for any inconvenience caused.
We notice your order is actually shipped from our EU overseas warehouse, so this parcel will be delivered by UPS. We would like to clarify that your chosen shipping method was not overlooked; this is determined by our warehouse delivery rules.
In general, if an order is shipped from our China warehouse and DHL is selected, we will strictly follow DHL for shipment. However, please also kindly note that shipments from China may involve additional customs duties and import taxes, and the overall delivery time is usually longer compared to EU warehouse shipments.
Therefore, for products that are in stock in our overseas warehouses, we prioritize shipping from the nearest warehouse whenever possible. This allows us to ensure faster delivery, as well as reduce potential customs clearance issues and import tax risks.
Regarding your previous email, we did respond on June 11th, but we have recently discovered that our message may have been blocked by the system and did not reach your inbox. We sincerely apologize for this and want to assure you that it was not due to a lack of response on our side.
If possible, we kindly suggest contacting us again via a @gmail.com email address, which may help ensure smoother delivery of future communications.
Once again, we sincerely apologize for any inconvenience caused, and we truly appreciate your understanding and support.
Please feel free to contact us anytime if you need further assistance.
Bait and switch
Bait and switch. I submitted an order for an item and several days later they stated it was on preorder. Avoid at all costs
June 26, 2026
Unprompted review
Reply from Linsoul
Hi there，
Thank you for your feedback, and we are very sorry for any confusion or inconvenience caused.
As we are unable to view your order details from this review, we cannot check the specific case directly. However, please kindly note that if an item is on preorder, this information is normally clearly indicated on the product page.
We sincerely apologize if this was not clear enough at the time of your order. If you could provide your order number, we would be more than happy to review the situation in detail and assist you further.
Thank you for your understanding！
Great Products
Not only was Linsol great to deal with, but the in ear monitors are AMAZING. I tried a $35 set, a $200 set, and a $450 set. All three were great in their own way.
March 11, 2026
Reply from Linsoul
Hi there,
Thank you very much for your kind feedback!
We are glad to hear that you have had a great listening experience, and we truly appreciate your recognition of both our products and service. We will continue to work hard to provide more high-quality and great value products with excellent sound performance.
Thank you again for your support and for sharing your experience.
We hope you continue to enjoy your listening journey!
Bad customer service
Bad customer service. Items will be out of stock and won’t be online. After a week of waiting for IEM to ship they emailed saying they were out of stock they were refunding my money. Not a good response. Not something I wanted to hear. Unprofessional on their part. They don’t care about their customers. Also have to wait 3-5 business days for a refund. Ordered April 4th. Got refund email today April 12th
April 3, 2026
Unprompted review
Reply from Linsoul
Hi there,
We sincerely apologize for the disappointing experience you’ve had.
We are very sorry that the item you purchased was out of stock and we failed to update the information in a timely manner. We never intended to mislead our customers. We would have arranged shipment as soon as possible once stock was available, but we understand you no longer wish to wait, so we have canceled your order for you.
We fully understand your frustration regarding the out-of-stock issue and the delayed notification, and we take full responsibility for this situation.
We truly value you as our customer and deeply regret letting you down. We will continue to improve our services and processes to prevent such unpleasant incidents from happening again.
If you have any further concerns or need assistance, please feel free to let us know.
Reply from Linsoul
Hi there，
Thank you so much for your patience and understanding!
We hope it brings you a great experience!
happy with it make the job
February 9, 2026
Reply from Linsoul
Hi there，
Thank you very much for your kind feedback! We’re glad to hear that you were satisfied.
We truly appreciate your support and look forward to serving you again in the future!
GREAT!
Well honestly they have so many options to choose from. Their promos and discounts really help when it comes to ordering. Shipping was fast and I received my product in perfect condition.
February 9, 2026
Reply from Linsoul
Hi there，
Thank you so much for taking the time to leave such a wonderful review!
We’re really happy you had a great shopping experience with us.
We’ll keep working hard to offer more choices, better deals and fast, safe delivery for you.
Hope to see you again soon!
Fast and reliable
February 9, 2026
Reply from Linsoul
Hi there，
Thank you very much for your kind feedback! We’re really happy you had a great shopping experience with us.
We truly appreciate your support and look forward to serving you again in the future!
Reply from Linsoul
Hi there，
Thank you very much for your kind feedback! We’re really happy you had a great shopping experience with us.
We truly appreciate your support and look forward to serving you again in the future!
Over all good
January 13, 2026
The iem's are great
The iem's are great. They fit good, the sound is nice. BUT. I live in Denmark and they used DAO for delivery, and they are not delivering to my address, would be great if they used different courier in Denmark.
January 13, 2026
Free shipping and good quality
Honestly I had no problems with it even though it came from the us, and I'm in Europe.
January 8, 2026
Great experience and customer support…
Great experience and customer support they were very helpful and very fast to respond
January 8, 2026
Good service overall
Good service overall, but there is 1 remark, when shipping goods to the Netherlands, the destination partner is GOFO(not always). This company while cheap to use, is known in public reviews for dropping boxes in front of the door and leaving. The box afterwards can be stolen/lost. I was very nervous, but lucky, received the goods.
January 8, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.