Everything worked out perfectly but delivery experience could have been better. Was left a text, called number, was told delivery would happen Monday most likely in afternoon…. Was told someone neede... See more
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Review summary
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Beautiful set just recommend looking up the build directions on YouTube made my Costway so you don’t frustrate yourself trying to follow the paper directions. It will save you time and sanity. Otherwi... See more
Company replied
Package arrived quickly and was packed well. Instructions were adequate, but required careful checking. Only minor problems assembling. Chairs and table are solid and well made.
Company replied
Price was great. Two things in hindsight I wish were in description of the unit. All R32 units must be "evacuated". Had to rent a pump and purchase a R32 adaptor, another unanticipated loss of anothe... See more
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Company details
- #139 of 183 best companies in Furniture Store
- #17 of 26 best companies in Appliance Store
- #19 of 23 best companies in Children's Toys Store
- #21 of 34 best companies in Outdoor Furniture Store
About Costway
Written by the company
About Costway.com
Costway.com is a trusted online retailer offering high-quality furniture, home appliances, and lifestyle products for American households. We are committed to providing affordable, practical, and stylish solutions that enhance comfort and convenience in everyday home life.
Our product range includes indoor and outdoor furniture, essential home appliances, and kids’ furniture and toys, thoughtfully designed to meet the needs of modern families. With free shipping sitewide and fulfillment from U.S. warehouses, we strive to deliver a smooth and reliable shopping experience.
Supported by a customer-focused service team, Costway.com is dedicated to helping families create a more comfortable and enjoyable living space.
Choose Costway.com for quality, value, and a better home lifestyle.
Our Promise to You
Written by the company
- Trust keeps us always by your side!
- Driven by passion and innovation, we offer a wide range of furniture to elevate every moment of home life. We’re here to accompany you through every stage—bringing comfort, style, and delight to your home.
Shipping and Warranty Guarantee
Fast Free Shipping & 30-Day Return
Free standard shipping is available to most destinations.
A 180-day warranty and a 30-day return policy are provided to ensure a seamless shopping experience.
Contact info
11250 Poplar Ave, Bldg C, 92337, Fontana, United States
- service@costway.com
- costway.com
Get $200 Coupons for Your Orders!
4.0
Great
9K reviews
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This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
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I love Costway!!!
I love buying from Costway! Always a positive experience with good quality products at good prices!! Everything seems to ship quickly.
September 5, 2026
Unprompted review
Purchased a small washer and it was…
Purchased a small washer and it was very poor quality after 2 or 3 times using sink attachment broke. Looked like metal but broke like plastic. Horrible customer service had the item less than a year and they wanted me to purchase a replace part.
September 5, 2026
Unprompted review
fast shipping very fast unit not damaged success
fast shipping very fast unit not damaged got what i want except i wanted logs to my mistake maybe after winter ill get 1 with logs very inexpensive or ill be fine with crystals so got to go plugging it in first time love it ill b dealing you in furure with other needs im in watertown ny your in my home state nj thats y it shipped so quick so i will futher enjoy fast shipment welcome new partner1!!!! CHEERS
September 4, 2026
Reply from Costway
Thank you for your kind words.
Customer satisfaction is our top priority and we are delighted to hear that you are happy with our products and services. We look forward to serving you again on our website.
Warm regards
Costway inc.
Reply from Costway
Thank you for your kind words.
Customer satisfaction is our top priority and we are delighted to hear that you are happy with our products and services. We look forward to serving you again on our website.
Warm regards
Costway inc.
Reply from Costway
Thank you for your kind words.
Customer satisfaction is our top priority and we are delighted to hear that you are happy with our products and services. We look forward to serving you again on our website.
Warm regards
Costway inc.
ordering was very easy
ordering was very easy, my order was shipped the same day, and every information was sent to my emailed.
September 3, 2026
Reply from Costway
Thank you for your kind words.
Customer satisfaction is our top priority and we are delighted to hear that you are happy with our products and services. We look forward to serving you again on our website.
Warm regards
Costway inc.
Do not expect to be able to return…
Do not expect to be able to return anything so many hoops you have to jump through it is not a simple process. I will not buy from these guys again the product was cheap did not fit size advertised. You will have to pay return shipping.
Their reply of they couldn't find relevant order just goes to show we're going back and forth right now yet they can't find my order when they try and reply to a review?
It was a $40 order this is not worth going back and forth with these people. I just put the review out here so people will be aware that return process is not an easy process.
August 31, 2026
Unprompted review
Reply from Costway
Dear customer,
We regret any inconvenience caused to you.
We are unable to find relevant orders in the system. Would you be willing to provide more detailed order information? We will try to solve the problem for you as soon as possible.
Kind regards
Costway inc.
The mini split was shipped very quickly…
The mini split was shipped very quickly and packaged well.
Everything needed was there and no damage. Installed the unit and was bery easy looks great and works wonderfully.
August 8, 2026
Reply from Costway
Thank you for your kind words.
Customer satisfaction is our top priority and we are delighted to hear that you are happy with our products and services. We look forward to serving you again on our website.
Warm regards
Costway inc.
Reply from Costway
Dear customer,
Please understand that, as we are not the carrier, we are unable to control the actual shipping and delivery process. We hope you can understand.
Kind regards
Costway inc.
Costway Customer Service is Horrible
Along with the purchase of a home came 6 running commercial sized dehumidifiers since the AC units are not up. I contacted Costway with the model: ES10196US-BL to inquire who to call to service these. They do not have a manual on line available and they do not give any information as to who to call. I am not looking for compensation... Just information. The drones repeat the same question "Order Number" I repeat. I have no order number, only model number. I am not looking for any compensation. Who do I call to have them serviced? I will pay them Drone "order number"
September 1, 2026
Unprompted review
Reply from Costway
Dear customer
We are unable to find relevant orders in the system. Please understand that we usually provide corresponding after-sales service for orders.
Would you be willing to provide more detailed order information? We will try to solve the problem for you as soon as possible.
Kind regards
Costway inc.
Reply from Costway
Dear customer,
Thank you so much for your wonderful review! We're delighted to hear that you were happy with the fast shipping and the item. Your support means a lot to us, and we look forward to serving you again in the future!
Kind regards
Costway inc.
Reply from Costway
Dear customer,
Thank you so much for your kind words! We're delighted to hear that the cabinet is just the size you needed and that you're happy with your purchase. Your satisfaction means a lot to us – please don't hesitate to reach out if you ever need anything in the future. Enjoy your new cabinet!
Kind regards
Costway inc.
Customer service is a dang nightmare
Customer service is a dang nightmare. The only way to contact the warranty center is through the customer service by email. It's been almost 2 months to try and get my ac fixed and I've only had help once and it didn't help anything. You should really do better if your going to offer a warranty on your products.
July 27, 2026
Unprompted review
Reply from Costway
Dear Customer,
Thank you for your feedback, and we sincerely apologise for the frustration and inconvenience you have experienced. We completely understand your disappointment – waiting nearly two months for a resolution is absolutely not acceptable, and we truly regret that we have not met your expectations.
We take your concerns very seriously. However, based on the information you have provided, we are currently unable to locate your order in our system. To allow us to investigate this matter thoroughly and escalate it to the right team, could you please forward your order number and a brief description of the issue to service@costway.com? Our team will prioritise your case and work to get it resolved as quickly as possible.
We genuinely appreciate your patience and your honest feedback. It helps us improve, and we are committed to doing better. Please rest assured that we will do everything we can to assist you once we have your order details.
Kind regards
Costway inc.
Reply from Costway
Dear Customer,
Thank you for your feedback, and we are truly sorry to hear about your experience with both the delivery and the product quality.
We have noted that one of our colleagues has already replied to your email. If you have any further updates or additional concerns, please feel free to reply directly to them.
To help us assist you more effectively, could you please provide any photos or videos showing the issues you encountered? This will allow our team to better understand the problem and work towards a proper solution for you.
We truly value your feedback and are committed to resolving this matter. Please don't hesitate to reach out if you have any questions.
Kind regards
Costway inc.
The unit had no freon in it
The unit had no freon in it, when it arrived. Customer service is a disgrace, as the only way to communicate with tech support is through email which is almost as slow as postal mail. It is over 100 degrees here, and they have no empathy for a 70 yo woman with no a/c. I have purchased 3 previous units with no problem. I would Expect the same here. This will let me know if I purchase from them again. After seeing the robotic reply to my review. I will leave it here so people are reminded of the issues and hopefully Costway will work on customer service that doesn't take a week to get resolved.
August 23, 2026
Reply from Costway
Dear customer,
We are truly regret for your experience and completely understand your frustration. Please know that we take your feedback very seriously. We have already escalated your case and will have a colleague contact you as soon as possible to speed things up. We kindly ask for your patience as we need to confirm with the factory to provide the most accurate solution – not just a quick fix. We value your trust as a returning customer and are committed to making things right. Thank you for your understanding.
Kind regards
Costway inc.
Reply from Costway
Thanks! Thrilled you found the product solid, luxurious, sturdy, and the best value on the market, and as a first-time shopper, we hope you'll discover more great finds with us!
Kind regards
Costway inc.
Reply from Costway
Thanks! Thrilled you found the product solid, luxurious, sturdy, and the best value on the market, and as a first-time shopper, we hope you'll discover more great finds with us!
Kind regards
Costway inc.
Reply from Costway
Thanks! Thrilled you found the product solid, luxurious, sturdy, and the best value on the market, and as a first-time shopper, we hope you'll discover more great finds with us!
Kind regards
Costway inc.
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