I wasn't able to make a purchase in time but wanted to let people know their customer service works hard and tries to help you find a solution, especially Swarna Mohan. They worked hard to offer me op... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was a bit nervous since shipment was coming from China and I only had a few days to order and get to Hawaii. Hieu was exceptional in providing customer service and I got my water bottles 2 days ear... See more
Company replied
Cole was super helpful and quick in responding to us. We received wonderful customer service. Our product looks great and was delivered with lightning speed. We are very happy with Flashbay!
Company replied
Rep was very responsive and helpful ensuring we got exactly the right fit for our event. Order was prompt and the customer service was excellent.
Company replied
Company details
- #1 of 38 best companies in Promotional Item Store
- #1 of 252 best companies in Business to Business Service
- #1 of 59 best companies in Computer Accessories Store
- #1 of 3 best companies in Drives and Storage Service
- #1 of 123 best companies in Gift Shop
- #1 of 105 best companies in Hobby Store
About Flashbay
Written by the company
Flashbay, one of the world's leading suppliers of branded Flash Drives, Power Banks, Audio Products, Drinkware and more! Offering unbeatable prices coupled with fast and efficient service.
Why Choose Flashbay?
- Fastest Lead Times
- Free Samples (Next Day)
- Instant Quote (in 15 min.)
- Factory Direct Prices
- 10 Unit Minimum Order
- Direct Manufacturer
- ISO 9001:2015 certified
- 10 Year Warranty
Get Quote
Written by the company
Contact info
Flashbay Inc. 569 Clyde Avenue, Unit 500, Mountain View, CA 94043, United States
- contact@flashbay.us
- www.flashbay.com
5.0
Excellent
19K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Leslie Marcum was incredibly helpful…
Leslie Marcum was incredibly helpful through this process.
September 4, 2026
Quick turn around time and delivery
Quick turn around time and delivery. Customer Service was very good.
September 4, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great product with high-quality etching, and excellent customer service
Matt K was helpful, responsive, and able to answer my questions. I'm really happy with how the Nova Pure water bottles turned out. The quality of the imprint is great, and it only took a few days to get my order. Excellent customer service from start to finish.
September 2, 2026
Reply from Flashbay
Hello Dan,
It’s great to hear that Matt was so helpful throughout the ordering process. I will make sure to pass this along to him.
We appreciate your business, and look forward to working with you next time!
-Flashbay Management
Reply from Flashbay
Hello Jonathan,
We are glad you had an excellent experience working with us.
We look forward to working with you next time!
- Flashbay Management
Reply from Flashbay
Hello Rob,
We are glad you had an excellent experience working with us.
We look forward to working with you next time!
- Flashbay Management
Matt made it easy!
Matt, the Customer Representative, was very helpful throughout the whole sampling and buying process. It was simple to design, pick from their options, and place the order. The product was shipped very quickly and looks great. We are 100% satisfied with the purchase and our experience with Flashbay.
September 1, 2026
Reply from Flashbay
Hello Jeff,
It’s great to hear that Matt was able to answer all of your questions, and you are happy with the final product.
We truly appreciate your support and can’t wait for the opportunity to serve you again.
-Flashbay Management
Super Experience
Shelby was easy to work with, followed up without feeling pushy. Quick to respond for product questions, great product knowledge.
August 26, 2026
Reply from Flashbay
Hello Ashley,
Thank you for your kind words.
It’s great to hear that Shelby was so helpful throughout the ordering process. I will make sure to pass this along.
We appreciate your business, and look forward to working with you next time!
-Flashbay Management
Reply from Flashbay
Hello Susann,
We are glad you had an excellent experience working with us.
We look forward to working with you next time!
- Flashbay Management
I was able to get everything I wanted
I was able to get everything I wanted. Shelby was very informative in giving me multiple estimates with the design and size of the USB. Everything arrived just as good as we expected it to be.
August 21, 2026
Reply from Flashbay
Hi Tyler,
It’s great to hear that Shelby was able to answer all of your questions, and you are happy with the final product.
We truly appreciate your support and can’t wait for the opportunity to serve you again.
-Flashbay Management
Our flash drives are beautiful!
Our flash drives are beautiful, and they always come super-fast after we order! 10/10 experience!
August 19, 2026
Reply from Flashbay
Hello April,
We are glad you had an excellent experience working with us.
We look forward to working with you next time!
- Flashbay Management
Sierra is so Professional!
Sierra is so professional! She gets things done in a timely manner and follows up to make sure we are happy with the products. She has done an excellent job for us!
August 17, 2026
Reply from Flashbay
Hello Susan,
This is what we love to hear!
It’s great to hear that Sierra was able to answer all of your questions, and you are happy with the final product.
We truly appreciate your support and can’t wait for the opportunity to serve you again.
-Flashbay Management
Shelby gets 5 stars!
Shelby Gibson provided exceptional customer service. She was communicative, answered all my questions promptly, and followed up seamlessly. Plus, the product arrived fast and looks amazing!
August 17, 2026
Reply from Flashbay
Hello Elaine,
Thank you for your kind words.
It’s great to hear that Shelby was so helpful throughout the ordering process. I will make sure to pass this along.
We appreciate your business, and look forward to working with you next time!
-Flashbay Management
Great team
Great team, super kind and helpful! Fast production and delivery made this project a breeze!
August 17, 2026
Reply from Flashbay
Hello Madelaine,
We are glad you had an excellent experience working with us.
We look forward to working with you next time!
-Flashbay Management
Excellent service
Marcus was very responsive and checked in with me throughout the process to make sure everything was done correctly. The product turned out exactly as we wanted it to and arrived when Marcus said it would. Excellent first time experience with this company. Will be ordering from them again.
August 17, 2026
Reply from Flashbay
Hello Becca,
This is what we love to hear!
It’s great to hear that Marcus was able to answer all of your questions, and you are happy with the final product.
We truly appreciate your support and can’t wait for the opportunity to serve you again.
-Flashbay Management
Customer service was amazing
Customer service was amazing! Order came on time. Samples were shipped promptly!
August 13, 2026
Reply from Flashbay
Hello Marissa,
We are glad you found the samples useful in making your selection.
It is also great to hear that our sales team was able to answer all of your questions, and you are happy with the final product.
We look forward to working with you next time!
-Flashbay Management
Apple gift card
I bought apple gift card I haven't received the card
August 14, 2026
Unprompted review
Id like to review my subscriptions
August 13, 2026
Unprompted review
Rachel was fantastic to work with
Rachel was fantastic to work with . She really knew the product line very well and provided recommendations that worked out great for us!!
August 12, 2026
Reply from Flashbay
Hello Randy,
This is what we love to hear!
It’s great to hear that Rachel was able to answer all of your questions, and you are happy with the final product.
We truly appreciate your support and can’t wait for the opportunity to serve you again.
-Flashbay Management
Eric Hoecker provided exceptional customer service!
Eric Hoecker provided exceptional customer service! His response time was incredibly quick, which I greatly appreciated since we needed the flash drives ASAP. This is my second time ordering, and I’ll definitely be reaching out to Eric again when it’s time to restock. Thank you, Eric!
August 11, 2026
Reply from Flashbay
Hello Brittany,
It’s great to hear that Eric was so helpful throughout the ordering process. I will make sure to pass this along to him.
We appreciate your business, and look forward to working with you next time!
-Flashbay Management
Great customer service
Great customer service, great price, speedy manufacturing and shipping, and the product is great quality. Would definitely recommend using Flashbay!!
August 10, 2026
Reply from Flashbay
Hello Ryan,
We are glad you had an excellent experience working with us.
We look forward to working with you next time!
-Flashbay Management
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